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La Quinta Inn & Suites Dallas Mesquite
- Hospitality
- Mesquite, TX
About this business
Location details
118, US-80, Mesquite, TX, 75149, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Bed bugs bite all night I didn't like the inconsiderate staff , the extremely dirty room or the fact that I was given a room infested with bed bugs . When I let the front desk know they did not change my room , comp. My stay or offer a refund . Instead I was told that the manager wasn't available and there wasn't much they could do in the situation Nothing at all it was the worst night Ibe ever spent in a hotel.
Business response:
Hello jose, We are so sorry to learn about this incident during your recent stay. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with an enjoyable experience is of extreme importance to us and for that reason we are incredibly sorry that we failed to meet your needs. We hope to earn your business on future travels so that you can see our continuous improvement.
Dirty room and broken doors The communication with the staff. We traveled from out of town and we have gotten a call but we missed it from putting in gas and called back right away and no answer and we called multiple times. When we got to the hotel he had sold our room and we had to get a new room that was two hundred dollars extra and the room was dirty and broken down. The breakfast staff was nice and friendly she kept the area clean and stocked.
Business response:
Hello Austin, Thank you for taking the time to write a review. We are saddened to hear that we fell short of your expectation due to the service you received from the hotel staff during your stay. We always desire for our valued guest’s experience to be outstanding. Your feedback is greatly appreciated. We hope that you will give us the opportunity to redeem ourselves and deliver a seamless experience on your next stay.
It was pretty decent for a stay that will only last a few days. Had issues with key card access to the rooms and first bedroom had broken shower. Cheap and something decent for a short stay
Business response:
Hello Elizabeth, Thank you so much for bringing to our attention the issues that you encountered with our key cards. Your comfort and convenience is our top priority, as always. We will address the maintenance task right away for the benefit of our future guests, which hopefully will include yourself.
It was okay for the price.
Fair Price, amenities, mattress are stained Location, breakfast was ok, restful night
Business response:
Hello Melchor, I am very sorry to hear that you experienced such an unusual circumstance and inconvenience during your most recent stay with us. We would like you to know that guest satisfaction is of extreme importance to us and your feedback has been forwarded to management. We truly thank you again for sharing your feedback and for your valuable business.
Bad Hot tub did not work Remote did not work Room was not clean Worst LaQuinta hotel I have stayed at Staff was professional and friendly This hotel needs to be up dated ! Long day long flight had reserved room for hot tub/jacuzzi did not work. Staff was great Location was great
Business response:
Hello Susan, It means so much to have earned your business. We appreciate the feedback regarding our staff and your insights regarding our location. We appreciate you for sharing your feedback as we continue to improve conveniences of our hotel for all of our guests.
Bad Room was not clean shower was gross door to room would not lock hallway was nasty and dirty bed didn't have clean sheets Nothing
Business response:
Hello William, We are sorry to hear about those issues, if it was reported to us during your stay, we would have time to resolve it. We make sure that our cleaners adhere to the guidelines, especially during this pandemic, we would appreciate it if these things can be reported to us as we do not want this to happen again.
Fair
Won’t be coming back or suggesting this hotel to anyone. Bath tubs were painted and chipping. The room smelled bad,tv didn’t work. The heater had a bad smell when it was turned on. Furniture smell like dog. There was people fighting and arguing outside for hours. Our vehicle was scratched up. Front desk wasn’t clear on reservations, check in was stressful after driving for 5 1/2 hours. Location is great, but the hotel itself was terrible.
Business response:
Hello Fields, I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. Thank you for bringing to our attention the odor in your room, with your feedback we can deep clean and return the freshness of our accommodations. We are sorry there was not a solution during your stay. We hope you will give us another chance to provide you with a superior experience the next time your travels bring you back to the area.
Frequently asked questions about La Quinta Inn & Suites Dallas Mesquite
How is La Quinta Inn & Suites Dallas Mesquite rated?
La Quinta Inn & Suites Dallas Mesquite has a 3 star rating with 3,720 reviews.
When is La Quinta Inn & Suites Dallas Mesquite open?
La Quinta Inn & Suites Dallas Mesquite is closed now. It will open tomorrow at 12:00 p.m.