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La Quinta Inn & Suites Dallas Mesquite
- Hotels
- Mesquite, TX
About this business
Location details
118, US-80, Mesquite, TX, 75149, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
HORRIBLE It was poop in my bed, I had to kill a roach in the bathroom, had to go back down key didn't work. ended up leaving and finding another place to stay for the night. location
Business response:
Hello Deletria, Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. We take this very seriously and are very sorry about the issues you faced; this information has been forwarded to management to address promptly. Thank you again for sharing and we hope to earn your business in the future by continuing to evolve and improve guest experience.
Gross The building looked like it was falling apart. It smelled like mold as soon as you walked into the hotel.There were roaches in our room. There was mold on the ceiling. The beds were not a true queen like it says. The dresser and closet were missing nobs. The shower was disgusting and peeling. The pool was not cleaned until halfway through our stay, and even after that, it still looked cloudy. They were out of most of their breakfast items until the last day of our stay, and even then, the sausage did not look fully coo... read more
Business response:
Hello Kelly ,Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed ... read more
Very Poor
You get what you pay for. Cleanliness Nothing
Business response:
Hello rashad, I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. I do want you to know that we take guest comments very seriously and that all the issues you have brought to our attention are being promptly addressed especially those that you’ve shared about the cleanliness of the rooms. Our guest satisfaction is vital to our success and your feedback will promote needed changes. I hope that you will consider staying with us again so that we can have a chance to pro... read more
We were in the room less than 30 minutes and had to leave, it was disgusting The cleanliness of the place was nonexistent. Roaches in bed and bath, sheets disgusting, we had to check out and go elsewhere and still got charged! ABSOLUTELY NOTHING!
Business response:
Hello Misty, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed ... read more
Not an enjoyable hotel experience The room was disgusting. The bedding felt damp and the shower was so dirty. Someone was jumping and running down the hallways at 3am. The breakfast area had dead cockroaches on the floor so we didn’t bother eating. Location was good
Business response:
Hello Haleigh, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.
Bad
Worst one night stay The room was dirty. It had an horrible smell . The restroom wasn’t clean Nothing
Business response:
Hello TiAndra, I am so sorry to hear about the unusual situation that you experienced during your recent stay with us. Please know that guest satisfaction is our utmost priority and we take what you have shared very seriously. Your review has been shared with management so that appropriate measured can be taken.
Bad
Frequently asked questions about La Quinta Inn & Suites Dallas Mesquite
How is La Quinta Inn & Suites Dallas Mesquite rated?
La Quinta Inn & Suites Dallas Mesquite has a 3 star rating with 3,822 reviews.
When is La Quinta Inn & Suites Dallas Mesquite open?
La Quinta Inn & Suites Dallas Mesquite is closed now. It will open at 12:00 p.m.