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La Quinta Inn & Suites Dallas Mesquite
- Hospitality
- Mesquite, TX
About this business
Location details
118, US-80, Mesquite, TX, 75149, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
I would NEVER GO THERE AGAIN OR REFERRED ANYONE THE NASTY ROOM I EVER SEEN OR BEEN TOO THIS PLACE NE The rooms had Roches and bed bugs OMG I didn’t stay over a hour
Business response:
Hello Erica, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.
Hotel Hell-Hole!!!!!! WI've been to other LaQuinta locations and they've all exceeded my expectations, but this place e needs to be shut down for construction or better yet destroyed. If anyone wants pictures please email me ccarr672@gmail.com The walls have holes, old spider webs with dust in them, wall corners damaged, the floor comes up and down when walking on it, the shower floor was painted and the paint stopped up the drain, and there was no toilet paper. They even had the nerve to take a $50 deposit for both rooms "j... read more
Business response:
Hello Christopher, We value your feedback and as we transition through the renovation process, comments like yours will help us to grow and improve. I am very sorry to hear of the miscommunication and inconveniences that you experienced in this regard. We hope you'll return someday to see how we have addressed and improved upon the issues that you have expressed, thanks to your valuable feedback.
Bad
Never book here ! Everything I will never book here again the pictures on the site is not what this place looks like as far as the rooms our first room the bathroom door was broken falling apart the couch had dirty rings on it it was very nasty we got another room it look a little better but was nasty we killed roaches the microwave didn’t work the stand the refrigerator was on was falling apart they had blood on the curtains the sheets had stains and the towels not a place to take your family to the door was messed up they ... read more
Business response:
Hello dashia, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.
Bad
not very nice The door was almost broken I had issues with the keys all the time it smelled weird and the electric outlets didn’t work it was a bad experience over all the location
Business response:
Hello Guest, Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. I do hear your suggestions for improvement for the room and surroundings. I apologize if you did not feel that our housekeeping met your own standards of cleanliness, though our own standards are very high and include checking up to ensure that rooms are as clean as can be. We hope to see you again soon and to impress you with our continuous improvements.
Bed bugs bite all night I didn't like the inconsiderate staff , the extremely dirty room or the fact that I was given a room infested with bed bugs . When I let the front desk know they did not change my room , comp. My stay or offer a refund . Instead I was told that the manager wasn't available and there wasn't much they could do in the situation Nothing at all it was the worst night Ibe ever spent in a hotel.
Business response:
Hello jose, We are so sorry to learn about this incident during your recent stay. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with an enjoyable experience is of extreme importance to us and for that reason we are incredibly sorry that we failed to meet your needs. We hope to earn your business on future travels so that you can see our continuous improvement.
Dirty room and broken doors The communication with the staff. We traveled from out of town and we have gotten a call but we missed it from putting in gas and called back right away and no answer and we called multiple times. When we got to the hotel he had sold our room and we had to get a new room that was two hundred dollars extra and the room was dirty and broken down. The breakfast staff was nice and friendly she kept the area clean and stocked.
Business response:
Hello Austin, Thank you for taking the time to write a review. We are saddened to hear that we fell short of your expectation due to the service you received from the hotel staff during your stay. We always desire for our valued guest’s experience to be outstanding. Your feedback is greatly appreciated. We hope that you will give us the opportunity to redeem ourselves and deliver a seamless experience on your next stay.
It was pretty decent for a stay that will only last a few days. Had issues with key card access to the rooms and first bedroom had broken shower. Cheap and something decent for a short stay
Business response:
Hello Elizabeth, Thank you so much for bringing to our attention the issues that you encountered with our key cards. Your comfort and convenience is our top priority, as always. We will address the maintenance task right away for the benefit of our future guests, which hopefully will include yourself.
Frequently asked questions about La Quinta Inn & Suites Dallas Mesquite
How is La Quinta Inn & Suites Dallas Mesquite rated?
La Quinta Inn & Suites Dallas Mesquite has a 3 star rating with 3,750 reviews.
When is La Quinta Inn & Suites Dallas Mesquite open?
La Quinta Inn & Suites Dallas Mesquite is closed now. It will open at 12:00 p.m.