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La Quinta Inn & Suites Dallas Mesquite
- Hospitality
- Mesquite, TX
About this business
Location details
118, US-80, Mesquite, TX, 75149, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Bad
probably worst ever. this is the third time we have been dissatisfied with a stay at a la Quinta. never again. I had asked for a handicapped room. I also asked one room with queen double beds. I received neither of these requests. I am 4'10" almost impossible for me to get into a king size bed. the fire alarm went off the second night. the fire department came out to check on the property. when they were leaving the fire chief said there was not a working fire alarm and said he would not have allowed his family to stay under... read more
Business response:
Hello Leticia, We are so sorry to hear that you did not enjoy your stay with us and that you faced such an unusual situation. We continue to strive to improve our service and accommodations so that we may provide the highest level of guest satisfaction. For that reason we are incredibly sorry that we failed to meet your needs. We hope to earn your business on future travels so that you can see our continuous improvement., we are so sorry that we missed the mark during your recent stay. This feedback has been forwarded to man... read more
Bad
Bad
TERRIBLE I WILL NEVER GO BACK THEY NEED TO BE SHUT DOWN…it’s not safe to stay there all the staff needs to be fired they couldn’t answer any questions on why all the residents were standing outside at 2am and couldn’t come back in cause the fire alarm was going off for no reason nothing it was raggedy, staff had bad attitude, fire department told everyone that the fire alarms weren’t up to date and it wasn’t safe to stay there THEY NEED TO BE SHUT DOWN
Business response:
Hello Brandi, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. New rules have come to pass because of the Covid 19 restrictions and limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.
Fair I didn't receive my deposit back Not much
Business response:
Hello Sabrina, Guest satisfaction is our number one objective so we really appreciate the input regarding our hotel. We appreciate you for sharing your feedback as we continue to improve conveniences of our hotel for all of our guests.
Unfortunate. The property has potential, cleaning and basic maintenance would have changed everything. the water in the bathroom never stopped running, had to clean the jacuzzi before using — again, last time was nice, this time was not jacuzzi room, last time it was nice and a decent price — this time the bathroom was not clean upon arrival, no one answered phone calls
Business response:
Hello Guest, Your review and rating are greatly appreciated; though we are sad to hear that your experience was not up to your preferences and we appreciate your feedback. Our guest satisfaction is important to us and we will be using this feedback you gave us to implement improvements to ensure we offer a better experience and overall impression of our Hotel. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
requested a refund, and book a room at La Quinta in Garland Tx loved our stay there. our room smelled like pee, TV remote didn’t work, pool was dirty in fact the facility felt dirty. nothing
Business response:
Hello Donald, I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. Thank you for bringing to our attention the odor in your room, with your feedback we can deep clean and return the freshness of our accommodations. We are sorry there was not a solution during your stay. We hope you will give us another chance to provide you with a superior experience the next time your travels bring you back to the area.
Fair
Frequently asked questions about La Quinta Inn & Suites Dallas Mesquite
How is La Quinta Inn & Suites Dallas Mesquite rated?
La Quinta Inn & Suites Dallas Mesquite has a 3 star rating with 3,720 reviews.
When is La Quinta Inn & Suites Dallas Mesquite open?
La Quinta Inn & Suites Dallas Mesquite is closed now. It will open at 12:00 p.m.