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La Quinta Inn & Suites Dallas Mesquite
- Hospitality
- Mesquite, TX
About this business
Location details
118, US-80, Mesquite, TX, 75149, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Disappointing General disrepair of hotel and room There was no hot water for shower at 11 am on Sunday. The breakfast was meager and mostly gone by 10 am on Sunday Bed was nice
Business response:
Hello Asha, I am sorry to hear that you did not enjoy your stay with us. We value your feedback and suggestions for improvement as these comments help us to improve the guest experience at our hotel. Please accept our apologies for the lack of hospitality you experienced this is not the impression we want to leave our valued guests. I do thank you for bringing this matter to our attention and I assure you that we are correcting this issue for an improved experience in future visits.
Fair
I want something done about my wallet and money getting stolen would not rewind the cameras when asked wasn’t what I thought nothing my wallet was stolen then they called the next day and said they found it
Business response:
Hello Guest,I find it very disturbing to learn that you were subject to such an encounter in our hotel and I want you to know that we take guest security issues very seriously. You can absolutely rest assured that your voice is important to us and that our staff and management are truly sincere in our promise to improve upon the security measures taken to ensure the safety of guest property. We hope you'll return someday to see how we're improving.
disappointed and sad the lack of hygiene and cleanliness and the attitude of the female person who has no way to treat people the lack of hygiene in the locations of the pool hotel. elevator gym corridors and rooms they did not give and they did (they cleaned) the person at the reception very despotic and indifferent has no way to talk to the clientele the kitchen without the complete supply of food they did not have coffee or fruit the most basic All in all a disappointment not counting the indifference of the staff I would... read more
Business response:
Hello Gutierrez, Thank you for taking the time to write a review. We are saddened to hear that we fell short of your expectation due to the service you received from the hotel staff during your stay. We always desire for our valued guests experience to be outstanding. Your feedback is greatly appreciated. We hope that you will give us the opportunity to redeem ourselves and deliver a seamless experience on your next stay.
The worse Roaches Horrible it was a huge roach Had to leave
Business response:
Hello Cheryl, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed... read more
not so good this time air conditioner was leaking and reported and nothing was done location
Business response:
Hello Sheriathea Waters, Thank you for sharing this honest review and feedback about our air conditioner and your insights regarding our location. Your voice is so important to us and we hope you'll return so that we may have the opportunity to provide you with a five star experience.
Very Poor
not staying in La Quinta properties unless it is a newer built location. the interior needs a major renovation. it is very old and outdated. there is a strange moldy smell inside the rooms. the plumbing in the bathtub was terrible. bathtub needs to be completely replaced. the material on the Tub is cracking. location was good
Business response:
Hello Mayra, "We appreciate that you have taken the time to share your recent experience and find this very distressing. Our primary goal is always to provide our guests with an enjoyable experience. For that reason, we sincerely apologize to have failed you. Please keep us in mind for a future stay so we can show you how we are continuously working to grow and evolve in these areas.", we certainly take this very seriously and have forwarded it to management. We appreciate that you've taken the time to leave advice for our f... read more
Fair
Frequently asked questions about La Quinta Inn & Suites Dallas Mesquite
How is La Quinta Inn & Suites Dallas Mesquite rated?
La Quinta Inn & Suites Dallas Mesquite has a 3 star rating with 3,750 reviews.
When is La Quinta Inn & Suites Dallas Mesquite open?
La Quinta Inn & Suites Dallas Mesquite is closed now. It will open at 12:00 p.m.