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La Quinta Inn & Suites Dallas Mesquite
- Hospitality
- Mesquite, TX
About this business
Location details
118, US-80, Mesquite, TX, 75149, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Would not recommend. It was dirty and in desperate need of renovations and repairs. The bathroom was full of rust and grime. There was what looked to be mold around the windows. There was no WiFi, and the pool was out of service. Not much. It was close to the highway.
Business response:
Hello Stephen, We are always striving to improve our offerings and that is why your input is so important. Thank you for sharing your feedback pertaining to your experience at our hotel. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.
La Quinta typically has higher standards, but I will never stay or recommend this hotel to anyone. door damage, lock damage, tub was dirty and had chips in porcelain. Had to kill two large roaches on one of the beds, shower curtains were ripped at the top. I took photos of the room once we got in the room and took to the front desk because I wanted to be sure that I was not charged for the room damage. He was not interested in seeing them-assured me I would not be charged. Signs at the desk made it clear there were no cancel... read more
Business response:
Hello , We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our att... read more
I did not stay any night there because of the bad smell of the rooms and the very dirty sheets of the beds the rooms are stinky and the bed sheets are very dirty locations
Business response:
Hello Otoniel, I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. Thank you for bringing to our attention the odor in your room, with your feedback we can deep clean and return the freshness of our accommodations. We are sorry there was not a solution during your stay. We hope you will give us another chance to provide you with a superior experience the next time your travels bring you back to the area.
Bad
One of our worst hotel visits ever. 40 yrs of traveling experience. Room smelled of old smoke. Fixtures old, poor, and tired. Plumbing issues. Shower dripped constantly. Tub drain is pretty clogged up. Filled up quickly. Over all service was subpar. Front desk on their cell phone, breakfast opened and hour late, there more. Location, and the bed was clean.
Business response:
Hello Dean, Thank you for your valuable opinion regarding our bed and also our location. We hope to see you again to provide you with an exceptional level of service and hospitality.
I refused To z the alarm went off about 1:00am stayed on for over an hour or two it was horrible we were told about an email to receive money back The area
Business response:
Dear Guest, Thank you for taking the time to write such a thorough review regarding your most recent stay. We are very sorry to learn that you were not able to fully enjoy your stay due to the unusual situation you experienced. Your feedback is taken very seriously and has been forwarded to management so that appropriate steps may be taken. Thank you again for your feedback.,
This Hotel is not what You expect. if you are going to stay at this location be prepared for a Drug Addict infestation a When first arriving I was expecting to confirm My Reservation and show ID and Give a card to put on file for the Reservation made through Booking. Com. I booked rooms for other Hotels that says No Prepayment is needed but for some reason He felt He needed to Charge Me when checking in. I wouldn’t mind if He had Charged the Guest that was checking In rite before Me. I felt that because of My Race being Afri... read more
Business response:
Hello Tresa, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. New rules have come to pass because of the Covid 19 restrictions and limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.
never again people were trapped in the elevator and the hostess was rude as hell
Business response:
Hello Andrew, We greatly appreciate that you've taken the time to share your rating of our hotel. I am very displeased to hear that anyone was treated in a rude or unprofessional manner at this property. I do thank you for bringing this matter to our attention and I assure that this is not the standard that we hold our staff too. We will be correcting this issue for improved convenience in future visits. I hope you will accept our sincerest apologies if you were not greeted with a smile with every communication.
Very Poor The lobby smelt like mildew when we first got here but it doesn't smell like that any more The rooms are spacious. The ac works good. The hot water is hot hot for a nice relaxing bath. Some good qualities. It's quiet. Not any people loitering around. But wifi did not work in our room. The night staff was rude except one guy that works til 2am. He switched us to a room where the wifi worked so we wouldn't have to go to the lobby to use wifi. He was very nice. The continental breakfast consists of bagels and toast. N... read more
Business response:
Hello Mullins, We are so sorry to learn about this incident during your recent stay. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with an enjoyable experience is of extreme importance to us and for that reason we are incredibly sorry that we failed to meet your needs. We hope to earn your business on future travels so that you can see our continuous improvement. ,
Frequently asked questions about La Quinta Inn & Suites Dallas Mesquite
How is La Quinta Inn & Suites Dallas Mesquite rated?
La Quinta Inn & Suites Dallas Mesquite has a 3 star rating with 3,750 reviews.
When is La Quinta Inn & Suites Dallas Mesquite open?
La Quinta Inn & Suites Dallas Mesquite is closed now. It will open at 12:00 p.m.