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La Quinta Inn & Suites Dallas Mesquite
- Hospitality
- Mesquite, TX
About this business
Location details
118, US-80, Mesquite, TX, 75149, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
This Hotel is not what You expect. if you are going to stay at this location be prepared for a Drug Addict infestation a When first arriving I was expecting to confirm My Reservation and show ID and Give a card to put on file for the Reservation made through Booking. Com. I booked rooms for other Hotels that says No Prepayment is needed but for some reason He felt He needed to Charge Me when checking in. I wouldn’t mind if He had Charged the Guest that was checking In rite before Me. I felt that because of My Race being Afri... read more
Business response:
Hello Tresa, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. New rules have come to pass because of the Covid 19 restrictions and limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.
never again people were trapped in the elevator and the hostess was rude as hell
Business response:
Hello Andrew, We greatly appreciate that you've taken the time to share your rating of our hotel. I am very displeased to hear that anyone was treated in a rude or unprofessional manner at this property. I do thank you for bringing this matter to our attention and I assure that this is not the standard that we hold our staff too. We will be correcting this issue for improved convenience in future visits. I hope you will accept our sincerest apologies if you were not greeted with a smile with every communication.
Very Poor The lobby smelt like mildew when we first got here but it doesn't smell like that any more The rooms are spacious. The ac works good. The hot water is hot hot for a nice relaxing bath. Some good qualities. It's quiet. Not any people loitering around. But wifi did not work in our room. The night staff was rude except one guy that works til 2am. He switched us to a room where the wifi worked so we wouldn't have to go to the lobby to use wifi. He was very nice. The continental breakfast consists of bagels and toast. N... read more
Business response:
Hello Mullins, We are so sorry to learn about this incident during your recent stay. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with an enjoyable experience is of extreme importance to us and for that reason we are incredibly sorry that we failed to meet your needs. We hope to earn your business on future travels so that you can see our continuous improvement. ,
this was the worst hotel I have ever been to. everything was horrible!!!! hotel smelled terrible. our room smelled terrible. there was water in the tub that had not been drained. dust everywhere. no iron. called for a iron and the iron that was brought to the room was broken, missing buttons, it looked like it had been ran over by a car. and the worst of the worst THERE WAS A RING OF RECENT, STILL SOAKING WET PEE IN THE MIDDLE OF THE BED ON THE SHEETS. IT WAS AWFUL absolutely nothing
Business response:
Hello countess, I am very sorry to hear that you experienced such an unusual circumstance and inconvenience during your most recent stay with us. We would like you to know that guest satisfaction is of extreme importance to us and your feedback has been forwarded to management. We truly thank you again for sharing your feedback and for your valuable business.,
Poor
it was so gross I couldn’t even shower. Pictures show a little of the nastiness. Definitely not worth the pay and I will the stains all over the bed. ripped bedding and chairs and curtains falling off the wall. so not worth what I paid. location
Business response:
Hello Kayla, Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. I do hear your suggestions for improvement for the room and surroundings. I apologize if you did not feel that our housekeeping met your own standards of cleanliness, though our own standards are very high and include checking up to ensure that rooms are as clean as can be. We hope to see you again soon and to impress you with our continuous improvements.
Love La Quinta but not this location Hotel had strange smell that carried throughout all hallways. Hallway carpet outside of room has large food stain. Bathtub area had mildew, desk chair in room heavily stained. Wi-fi didn't work, after several calls to front desk asking for assistance I was told the service was down and Spectrum hadn't fixed it. For the room to be $100 a night I was deeply disappointed. Location was great, easy hiway access and lots of shopping & restaurants near by. Breakfast was okay, not alit if variety... read more
Business response:
Hello CaTina, I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. Thank you for bringing to our attention the odor in your room, with your feedback we can deep clean and return the freshness of our accommodations. We are sorry there was not a solution during your stay. We hope you will give us another chance to provide you with a superior experience the next time your travels bring you back to the area.
Bad
Bad
Frequently asked questions about La Quinta Inn & Suites Dallas Mesquite
How is La Quinta Inn & Suites Dallas Mesquite rated?
La Quinta Inn & Suites Dallas Mesquite has a 3 star rating with 3,720 reviews.
When is La Quinta Inn & Suites Dallas Mesquite open?
La Quinta Inn & Suites Dallas Mesquite is closed now. It will open at 12:00 p.m.