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La Quinta Inn & Suites Dallas Mesquite
- Hospitality
- Mesquite, TX
About this business
Location details
118, US-80, Mesquite, TX, 75149, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Disappointing
Bad I was charged twice. Room wasn't that clean and the toilet leaked. The location
Business response:
Hello Travon, I am very sorry to hear that you encountered such unusual circumstances and inconveniences during your most recent experience with us, especially since we were not able to address the issues and misunderstandings right away. Please reach out to us so we can gather more information and investigate this matter. Thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience.
third worst hotel stay I’ve had beds were not comfortable, dirty rooms. no smoking room had cigarette burns on the sheets and comforters. ac unit in terrible shape, no lighting in bedroom except for two end table lamps. bathroom was dirty hair in the shower and the stopper on the tub wasn’t even there… room smelled like mildew and cigarettes! lamp light bulb was tied up with nylon rope?.. location
Business response:
Hello , Thank you for taking the time to write this review and share your experience with the room. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us and for that reason we are incredibly sorry that we did not provide that for you. With Covid 19 restrictions and regulations in place we are doing our best with what limited staff we have available. Also working to keep from cross contamination with less s... read more
not matching website pictures and descriptions pool and hot tub broken, old broken curtains, smell staff
Business response:
Hello ,Your review and rating are greatly appreciated; though it is very disappointing to learn of the bad impression we made during your recent stay due to the condition of our pool and hot tub. We are forever working to improve upon the guest experience, and I hope you will remember our attributes for when you return during another trip to the area to see how we have improved to impress you even more.
Bad . The hot water didn't work in my 1st room. They switched me to another room. It was not cleaned accordingly, the yoilet did not work, and neither did the shower. There was a huge blood stain on the curtains.This property was not like the others that I've stayed in. Very disappointing to me. Not worth the $100 I paid. I only stayed there gor 2 hours and checked out. I will definitely not be visiting there again Nothing except the young lady at the front desk was nice.
Business response:
Hello Danielle, Thank you for taking the time to write such a thorough review regarding your most recent stay. We are very sorry to learn that you were not able to fully enjoy your stay due to the unusual situation you experienced. Your feedback is taken very seriously and has been forwarded to management so that appropriate steps may be taken. Thank you again for your feedback.,
Awful Hotel and room filthy, smelly, and run down. I have several photos to support this claim. Would have moved to a different hotel, but nothing affordable was available. Location fine. Staff ok. Completely satisfied with booking.com, but the La Quinta is horrible.
Business response:
Hello Susan, I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. Thank you for bringing to our attention the odor in your room, with your feedback we can deep clean and return the freshness of our accommodations. We are sorry there was not a solution during your stay. We hope you will give us another chance to provide you with a superior experience the next time your travels bring you back to the area.
Convient for the trip but didn’t really like the hotel I felt it could have been better looks good from the outside but felt it could have been a little better on the inside. I honestly wouldn’t rebook here. Convienent to where we was going on Saturday
Business response:
Hello Kelce, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. New rules have come to pass because of the Covid 19 restrictions and limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.
Very Poor Evening customer service was horrible we could not get any towels or blankets customer service lady was gone for an hour before anyone could get help would not give corporate number out for the complaints we had will not book here again Scenery and convenience
Business response:
Hello LaTonya, We appreciate you giving your feedback about your recent experience in our hotel. I am sorry that our staff was not accommodating, and you felt you were treated in an unprofessional manner and I do apologize for any inconvenience or difficulty that you experienced. Guest satisfaction is top priority at our hotel, for that reason. We truly appreciate your comments regarding our staff, amenities, cleanliness, and hospitality. Insights such as this are invaluable and help us to better our services and accommodati... read more
dirty wouldn’t stay if I was paid to stay. dirty dirty dirty and outdated. The light fixtures in the hallways have bugs. The carpet in the hallway was filthy. The doors to the rooms are filthy. The rooms need a complete remodel. The shower was cracked and the walls need repair. The list of things wrong really just goes on and on. I didn’t even sleep on the bed for fear of the sheets being dirty. The location is great near a Walmart and restaurants
Business response:
Hello Jasimin,Thank you for taking the time to write this review and share your experience with the room. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us and for that reason we are incredibly sorry that we did not provide that for you. With Covid 19 restrictions and regulations in place we are doing our best with what limited staff we have available. Also working to keep from cross contamination with ... read more
Frequently asked questions about La Quinta Inn & Suites Dallas Mesquite
How is La Quinta Inn & Suites Dallas Mesquite rated?
La Quinta Inn & Suites Dallas Mesquite has a 3 star rating with 3,720 reviews.
When is La Quinta Inn & Suites Dallas Mesquite open?
La Quinta Inn & Suites Dallas Mesquite is closed now. It will open at 12:00 p.m.