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La Quinta Inn & Suites Dallas Mesquite
- Hospitality
- Mesquite, TX
About this business
Location details
118, US-80, Mesquite, TX, 75149, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Very Poor Not enough towels at checkin to accommodate 2 people. The room had an oder that could have been because of the filty carpet. I saw a roach in the bathroom. Water stains in bathroom ceiling. Rust visable in the sink and around the door in the bathroom. Stained walls and draps. I was very disappointed with the appearance of the furniture and overall the room did not appear to be or feel clean. I was glad that we had our own blankets and pillows. The location was perfect and staff pleasant. I was grateful that they ha... read more
Business response:
Thank you for your review, your feedback and your comments regarding your stay. We want our guests to enjoy their stay and find our rooms to be and smell clean, fresh, and welcoming. Our housekeeping and meintenance team check each room for musty smell, mildew or any bad odor that might affect our guests. I am sorry that we failed to do this during your most recent stay. I am especially upset to hear that the situation was not addressed right away.
Disappointed stay compared to the price Room smelled of Marijuana smoke.
Business response:
We can't thank you enough for sharing your feedback so that we can continue to improve upon our service and hospitality. We appreciate the comments regarding our room. Insights such as this are invaluable and help us to better our services and accommodations. Thank you.
I’ve stayed at two star hotels that were better than this supposed 4 star First room I was in the tv did not work. The second room was filthy. No towels. Paint peeling of the walls. Facility was so bad I did not stay the second night I had paid for. I decided it was better to pay for another room at a different hotel then to stay there one more night. Nothing
Business response:
Thank you for your review. This feedback has been forwarded to management and we can only ask that you consider us again so that you can see the continuous improvements to our housekeeping and and the working order of amenities that we make. I am sorry that your property was not prepared for you according to the standards of our housekeeping staff. Your comments will be communicated to all staff members. Thank you for taking the time to share your experience and to bring this matter to our attention.
The stay was terrible There were roaches in our room, kids in the hallway all night that should have been kicked out. The staff did nothing about it. The kids being loud running up and down the halls screaming kept my wife up all night. We liked the breakfast the pools and the beds.
Business response:
We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we respond promptly to pest alerts with expert extermination services and also treat to deter pests on a regular scheduled basis. We respond to all claims of a pest issue with prompt and professional action. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.
Bad When I checked in the room the room was dirty, they moved me to another room. When I got to that room the ceiling was leaking and the door wouldn't . Third room the sheets were dirty. Location
Business response:
We do appreciate the compliments to our staff and we are addressing our policies to prevent the issues that you experienced from occurring in the future. If our property was not cleaned and maintained according to these standards, I hope you will accept our sincerest apologies for any oversight. Thank you again for sharing your experience.
Poor
Fair The price was to high for a run down room. Nothing
Business response:
Guest satisfaction is top priority at our hotel; for that reason we truly appreciate your comments regarding our price and your comments about our room. Our goal is for every guest to have a convenient and accommodating experience so we thank you for sharing.
I will never stay there again All of it Nothing
Business response:
On behalf of our entire staff thank you for staying with us and for rating your stay.
Never felt so disrespected and just in shock of our experience. The fact that we booked a room online. We arrived to check in and got a key to a room that was already taken by someone. We unloaded everything out of the car just to load it back up cause the front desk employee said there was nothing they could do and for us to have a good day and sent us on our way. We slept in the car because of how this location handled business. It was my last weekend in America because I was doing a PCS (military move) to Germany. Locatio... read more
Business response:
Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. We appreciate the time you've taken to give us your thoughtful review. Your comments and suggestions will help us to recognize our strengths and improve upon our weaknesses and we thank you for bringing this matter to our attention and sharing your experience.
Frequently asked questions about La Quinta Inn & Suites Dallas Mesquite
How is La Quinta Inn & Suites Dallas Mesquite rated?
La Quinta Inn & Suites Dallas Mesquite has a 3 star rating with 3,720 reviews.
When is La Quinta Inn & Suites Dallas Mesquite open?
La Quinta Inn & Suites Dallas Mesquite is closed now. It will open tomorrow at 12:00 p.m.