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La Quinta Inn & Suites Dallas Mesquite
- Hospitality
- Mesquite, TX
About this business
Location details
118, US-80, Mesquite, TX, 75149, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Disappointing The elevator smelled like vomit The buttons were nasty The hallway was dirty
Business response:
Hi, Raymanda. Through feedback like yours we are able to address our weaknesses and to improve upon them and we thank you for taking the time to write. It is disheartening to learn that you did not enjoy your stay and that the room was not properly and thoroughly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. Again, thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience. We hope that you will change you... read more
Horrible A staff person on duty. Waited 20 minutes to check in. 2nd night key didn’t work took long time to get someone to reset. Only one towel. Third night room not touched key didn’t work. Went to get towels. Was given thin small stained towels with big hole in it. Next morning wife couldn’t get in room took three trips to desk to get in. We cut stay short. No waffle mix but iron was on. Went out for breakfast the rest of stay
Business response:
Hi, John. Thank you for taking the time to write a review. We are saddened to hear that we fell short of your expectation due to the service you received from the hotel staff during your stay. We always desire for our valued guests experience to be outstanding. Your feedback is greatly appreciated. We hope that you will give us the opportunity to redeem ourselves and deliver a seamless experience on your next stay.
Disappointing Bathroom was outdated, spots on wall and ceiling, paint peeling off, and sheets still had stains. Staff and customers were not wearing mask. The location was great. Restaurants around the area was a big plus.
Business response:
We appreciate your rating of our hotel and the feedback you have shared pertaining to our staff and location. Please do consider us again on your next visit to the area.
Poor Poorly maintained Unfriendly check in The bed was clean and comfortable
Business response:
Hi, Bonnie. Thank you for your feedback. Guest comfort and satisfaction are of the utmost concern to us and our hotel is committed to making every possible effort to provide comfortable, clean and friendly accommodations. Allow me to apologize for any inconvenience these issues you have mentioned may have caused. This review gives us a insights of your experience and gives us a chance to improve.
Disappointing It had a bad smell when we got on the elevator then the floor we was on had a smell that will knock you out It was close where I had to pick my daughter up at
Business response:
We appreciate your rating of our hotel and the feedback you have shared pertaining to our elevator. Guest comments such as yours help us to continuously improve. Thank you for your business.
Very Poor I killed 4 cockroaches and 2 spiders the a/c did not work and it was very uncomfortable. I drive truck so after a 10 hour ride i didnt except this hotel to be so bad Location
Business response:
Hi, George. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have the highest standards of cleanliness and that your comments are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.
Disappointing Sadly, this property dies not live up the LaQuinta we've grown to expect. The elevator was falling apart, there were holes in the wall in the bathroom, the hot tub was closed down and what appeared to be a prostitute in the room next store with men coming in and out all night. It was a very worn and tired hotel that needs a lot of attention. Bed was great though.
Business response:
Hi, Gregg. Thank you for sharing your experience, and I am deeply sorry for the inconveniences that you encountered during your stay. The fact that we have failed to meet your full expectations is disappointing and we are determined to work even harder towards ensuring that each guest enjoys a great experience. I hope you will find your expectations to be far surpassed if you ever return to the area, we would like to invite you back for another stay.
Not good This location needs renovation. The pool area was open but under construction. The furniture in the lounge and rooms are stained and as soon as you walk in to the hotel, its smelly as well as the elevator. Worst hotel that I have been visited.
Business response:
Hi, Vicki. Your review is greatly appreciated, though it is very disappointing to learn of the bad impression we made . I would like to apologize for not exceeding your expectations and for the inconvenience this caused you. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to our services to ensure we offer a better experience and overall impression of our facilities. I hope that you will consider staying with us again so that we can have another chance to provide y... read more
Poor The service. The location
Business response:
Hi, Oscar. Thank you for your feedback. Guest comfort and satisfaction are of the utmost concern to us and our hotel is committed to making every possible effort to provide comfortable, clean and friendly accommodations. Allow me to apologize for any inconvenience these issues you have mentioned may have caused. This review gives us a insights of your experience and gives us a chance to improve.
Frequently asked questions about La Quinta Inn & Suites Dallas Mesquite
How is La Quinta Inn & Suites Dallas Mesquite rated?
La Quinta Inn & Suites Dallas Mesquite has a 3 star rating with 3,750 reviews.
When is La Quinta Inn & Suites Dallas Mesquite open?
La Quinta Inn & Suites Dallas Mesquite is closed now. It will open tomorrow at 12:00 p.m.