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La Quinta Inn & Suites Dallas Mesquite
- Hospitality
- Mesquite, TX
About this business
Location details
118, US-80, Mesquite, TX, 75149, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Bad Place was dirty. Had a bad smell the whole time. Rooms had holes and bathroom shower was falling apart. It didn’t get cold in our room at all. It was muggy
Business response:
Hi, Gloria. I am terribly sorry to hear of your disappointment with our hotel. It is disheartening to learn that you did not enjoy your stay and that the room was not properly and thoroughly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. Thank you so much for taking the time to share and to give us the opportunity to address this error and make things right.
Dirty and sketchy The rooms were moldy smelling. The bathroom had mold on the ceiling and the toilet was broken away from the ground making it shift when you sat down. The floors were sticky and the carpet was gooey feeling. Nothing
Business response:
Hi, Stacie. I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. Thank you for bringing to our attention the odor in your room, with your feedback we can deep clean and return the freshness of our accommodations. We are sorry there was not a solution during your stay. We hope you will give us another chance to provide you with a superior experience the next time your travels bring you back to the area.
Fair El baño estaba sucio El personal no muy bueno El aire acondicionado funciona muy bien
Business response:
I want to ensure that you know how much we appreciate guest feedback, it is through insights we are able to better serve our guests. Thank you for sharing regarding your experience with our hotel. We hope you will return so that we can provide you an even superior experience.
Bad
Very Poor
Poor
Terrible The rm # 211 wasn’t clean properly. There were stains( possibly blood) on the curtains and dry blood on the bathroom door. The tile flooring was coming up in the hall or repaired poorly. And there was a big a** water bug in the bathroom tub. Even though, the bed looked clean, soft and cozy. I didn’t get much sleep because the whole room looked and felt dirty. I also thought something creepy and crawly would come out. I’m glad I packed some antibacterial wipes. I will not be staying at this Hotel again. I wish I had ... read more
Business response:
Hi, Lena. Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. I do hear your suggestions for improvement and I apologize if you did not feel that our housekeeping met your own standards of cleanliness, though our own standards are very high and include checking up to ensure that rooms are as clean as can be. We hope to see you again soon and to impress you with our continuing improvements.
Poor The room is outdated, various small damages, unsavory characters, and a funky smell throughout the hotel. The “fitness room” is hardly that with a couple pieces of cardio equipment and 1 wannabe Boflex. When I went to get some oj in the morning the dispenser poured it out with a bug in it (I know it must of come out of the dispenser as I am ritual about looking into my cups and then blowing it out to free it of any dust) When I booked the property I did so with the expectation of being like the many many other LaQuintas... read more
Business response:
Hi, Travis. Thank you for sharing your experience, and I am deeply sorry for the inconveniences that you encountered during your stay. The fact that we have failed to meet your full expectations is disappointing and we are determined to work even harder towards ensuring that each guest enjoys a great experience. I hope you will find your expectations to be far surpassed if you ever return to the area, we would like to invite you back for another stay.
Bad The beds are a very uncomfortable. The doors were hard to open. The hallways smelled really bad. It’s a smoke free hotel but smoking in the hotel was still happening. The property needs to be updated.
Business response:
Thank you for taking the time to share. We appreciate your feedback regarding our property. Our goal is for every guest to have a convenient and accommodating experience so we thank you for sharing.
Frequently asked questions about La Quinta Inn & Suites Dallas Mesquite
How is La Quinta Inn & Suites Dallas Mesquite rated?
La Quinta Inn & Suites Dallas Mesquite has a 3 star rating with 3,750 reviews.
When is La Quinta Inn & Suites Dallas Mesquite open?
La Quinta Inn & Suites Dallas Mesquite is closed now. It will open tomorrow at 12:00 p.m.