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La Quinta Inn & Suites Dallas Mesquite
- Hospitality
- Mesquite, TX
About this business
Location details
118, US-80, Mesquite, TX, 75149, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
First I would like to say is that my family and only stay at La Quinta because they have always be great. For starters w Everything Nothing
Business response:
Hi, Flores. We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.
Fair House keeping could have been way better. The location was great
Business response:
Your feedback will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional guest experience. Thank you for sharing with us about our location. Your voice is very valuable to us and we hope you will return on your next travels.
Hotel was filthy don’t stay here!! Room was filthy and smelled of mold. Bed was dirty and so were the sheets. They didn’t have the room I booked 2 months out.
Business response:
Hi, Cassie. I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. Thank you for bringing to our attention the odor in your room, with your feedback we can deep clean and return the freshness of our accommodations. We are sorry there was not a solution during your stay. We hope you will give us another chance to provide you with a superior experience the next time your travels bring you back to the area.
Fair The room that we stayed in the door didn't close right it had about an inch opening. The furniture was in poor condition almos coming apart. Sink had hair. The carpet was reaped in one area. It was closed to where I needed to be.
Business response:
It is disheartening to learn that you did not enjoy your stay and that the room was not properly and thoroughly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. Through guest feedback like yours, we are better able to address such issues quickly and to thus improve the guest experience for future visitors and for your own future visits.
Disappointing
Do not stay here. Roaches. Very unclean. Bad remodeling job the last time it was done. Carpets are filthy throughout hotel. The halls were never vacuumed the whole time we were here. It's just dirty. The worse part, the night clerk would not let us leave a key for our co-worker as check in. Be He was running very late and would arrive after 1:00 am. We tried calling down to the front desk to leave a key or let them know his name for additional check-in. There was no answer....for multiple rings there was no answer. When he a... read more
Business response:
We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we respond promptly to pest alerts with expert extermination services and treat to deter pests on a regular scheduled basis. We respond to all claims of a pest issue with prompt and professional action. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.
Disappointing Carpet was wet didn't look very clean, bathroom piping visible Breakfast was OK
Business response:
We can't thank you enough for sharing your feedback with regards to our breakfast and comments about our carpet. Your voice is so important to us and we hope you'll return so that we may have the opportunity to provide you with a five star experience.
Poor Our room was dirty, bathroom was in bad shape and dirty to the point that we didn't even shower. We had booked 2 nights but checked out first thing in the morning. Location
Business response:
Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. I do hear your suggestions for improvement and I apologize if you did not feel that our housekeeping met your own standards of cleanliness, though our own standards are very high and include checking up to ensure that rooms are as clean as can be. We hope to see you again soon and to impress you with our continuing improvements.
Worse experience The room was old and floor was damp. Also the sink would clog up when washing hands. The shower didn't drain correctly while showering. The sofa bed had no linen and when requested from front desk they provided stained up sheets. Not much to say really the staff tried to accommodate but the experience was horrible. So we will never use this hotel again
Business response:
Hi, Bradford. Thank you for your assessment of our hotel, amenities and hospitality. We are always working on improving our housekeeping standards. I assure you the linens and towels are thoroughly washed and treated with proper hygiene products after each guest has departed the property. Our goal is to provide fresh, clean and high-quality towels and linens for all guests. I´m sorry if we missed the mark during your stay. Thank you again for your feedback!
Frequently asked questions about La Quinta Inn & Suites Dallas Mesquite
How is La Quinta Inn & Suites Dallas Mesquite rated?
La Quinta Inn & Suites Dallas Mesquite has a 3 star rating with 3,720 reviews.
When is La Quinta Inn & Suites Dallas Mesquite open?
La Quinta Inn & Suites Dallas Mesquite is closed now. It will open tomorrow at 12:00 p.m.