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La Quinta Inn & Suites Dallas Mesquite
- Hotels
- Mesquite, TX
About this business
Location details
118, US-80, Mesquite, TX, 75149, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Fair I didn't receive my deposit back Not much
Business response:
Hello Sabrina, Guest satisfaction is our number one objective so we really appreciate the input regarding our hotel. We appreciate you for sharing your feedback as we continue to improve conveniences of our hotel for all of our guests.
Unfortunate. The property has potential, cleaning and basic maintenance would have changed everything. the water in the bathroom never stopped running, had to clean the jacuzzi before using — again, last time was nice, this time was not jacuzzi room, last time it was nice and a decent price — this time the bathroom was not clean upon arrival, no one answered phone calls
Business response:
Hello Guest, Your review and rating are greatly appreciated; though we are sad to hear that your experience was not up to your preferences and we appreciate your feedback. Our guest satisfaction is important to us and we will be using this feedback you gave us to implement improvements to ensure we offer a better experience and overall impression of our Hotel. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
requested a refund, and book a room at La Quinta in Garland Tx loved our stay there. our room smelled like pee, TV remote didn’t work, pool was dirty in fact the facility felt dirty. nothing
Business response:
Hello Donald, I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. Thank you for bringing to our attention the odor in your room, with your feedback we can deep clean and return the freshness of our accommodations. We are sorry there was not a solution during your stay. We hope you will give us another chance to provide you with a superior experience the next time your travels bring you back to the area.
Fair
Disappointing
Bad I was charged twice. Room wasn't that clean and the toilet leaked. The location
Business response:
Hello Travon, I am very sorry to hear that you encountered such unusual circumstances and inconveniences during your most recent experience with us, especially since we were not able to address the issues and misunderstandings right away. Please reach out to us so we can gather more information and investigate this matter. Thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience.
third worst hotel stay I’ve had beds were not comfortable, dirty rooms. no smoking room had cigarette burns on the sheets and comforters. ac unit in terrible shape, no lighting in bedroom except for two end table lamps. bathroom was dirty hair in the shower and the stopper on the tub wasn’t even there… room smelled like mildew and cigarettes! lamp light bulb was tied up with nylon rope?.. location
Business response:
Hello , Thank you for taking the time to write this review and share your experience with the room. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us and for that reason we are incredibly sorry that we did not provide that for you. With Covid 19 restrictions and regulations in place we are doing our best with what limited staff we have available. Also working to keep from cross contamination with less s... read more
not matching website pictures and descriptions pool and hot tub broken, old broken curtains, smell staff
Business response:
Hello ,Your review and rating are greatly appreciated; though it is very disappointing to learn of the bad impression we made during your recent stay due to the condition of our pool and hot tub. We are forever working to improve upon the guest experience, and I hope you will remember our attributes for when you return during another trip to the area to see how we have improved to impress you even more.
Bad . The hot water didn't work in my 1st room. They switched me to another room. It was not cleaned accordingly, the yoilet did not work, and neither did the shower. There was a huge blood stain on the curtains.This property was not like the others that I've stayed in. Very disappointing to me. Not worth the $100 I paid. I only stayed there gor 2 hours and checked out. I will definitely not be visiting there again Nothing except the young lady at the front desk was nice.
Business response:
Hello Danielle, Thank you for taking the time to write such a thorough review regarding your most recent stay. We are very sorry to learn that you were not able to fully enjoy your stay due to the unusual situation you experienced. Your feedback is taken very seriously and has been forwarded to management so that appropriate steps may be taken. Thank you again for your feedback.,
Frequently asked questions about La Quinta Inn & Suites Dallas Mesquite
How is La Quinta Inn & Suites Dallas Mesquite rated?
La Quinta Inn & Suites Dallas Mesquite has a 3.1 star rating with 4,118 reviews.
When is La Quinta Inn & Suites Dallas Mesquite open?
La Quinta Inn & Suites Dallas Mesquite is closed now. It will open tomorrow at 12:00 p.m.