This profile has been claimed by the business owner or representative.
La Quinta Inn & Suites Dallas Mesquite
- Hotels
- Mesquite, TX
About this business
Location details
118, US-80, Mesquite, TX, 75149, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Mesquite stay The breakfast was not enough. Their was no wifi service and no hair dryer in the bathroom. The comfort of the bed I slept in.
Business response:
Hello Trekmaster1030, "We appreciate that you have taken the time to share your recent experience and find this very distressing. Our primary goal is always to provide our guests with an enjoyable experience. For that reason, we sincerely apologize to have failed you. Please keep us in mind for a future stay so we can show you how we are continuously working to grow and evolve in these areas.", we certainly take this very seriously and have forwarded it to management. We appreciate that you've taken the time to leave advice ... read more
Hotel Review 3 people in a double room only received 1 towel asked for more was given 1 🤬 wanted to swim but the pool was disgusting had a thick film over the water 🤮 hot tub covered by a tarp.... The room is non smoking but the whole hall & room smelled like smoke.... The toliet was gross we had to clean it , the carpets was sticky... I will definitely not be going back nor will I recommend!!! That it was close to where we had to go but it was extremely filthy!
Business response:
Hello Danny, I am so sorry to hear that your most recent stay with us did not meet your expectations. Our primary goal is to provide all guests with an enjoyable experience and it is troubling to know that you faced such a usual experience. We take this quite seriously and have shared your feedback with management so that appropriate steps can be taken. Thank you again for taking the time for sharing this experience and for your valuable business.,
Bad everything, the lobby give you a good impression, but the rooms are in horrible conditions, doors don’t. closed, walls need to be painted, bathtub is dirty and paint is falling off, beds are ok, but sheets are too old. I wouldn’t recommend no one to stay here. is not worth you’re money and plus they charge you a deposit. the exterior. parking
Business response:
Hello Edgar, We are so sorry to learn about this incident during your recent stay. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with an enjoyable experience is of extreme importance to us and for that reason we are incredibly sorry that we failed to meet your needs. We hope to earn your business on future travels so that you can see our continuous improvement. ,
DO NOT stay here if you expect any extras. DO NOT stay at this property. It is rundown and sparse. Toilet seat was broken, shower curtain was ripped and too small, carpet in our room was not clean, towels are small and one per person. The hotel hallways did smell clean. Woman who ran the breakfast area was efficient but food options were limited. Overall, this hotel has minimal upkeep. Not what La Quinta hotels used to be. This hotel is hard to find using your GPS. We passed it twice before we realized we had to cut through ... read more
Business response:
Hello Shari, We are so sorry to learn about this incident during your recent stay. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with an enjoyable experience is of extreme importance to us and for that reason we are incredibly sorry that we failed to meet your needs. We hope to earn your business on future travels so that you can see our continuous improvement. ,
Bad
probably worst ever. this is the third time we have been dissatisfied with a stay at a la Quinta. never again. I had asked for a handicapped room. I also asked one room with queen double beds. I received neither of these requests. I am 4'10" almost impossible for me to get into a king size bed. the fire alarm went off the second night. the fire department came out to check on the property. when they were leaving the fire chief said there was not a working fire alarm and said he would not have allowed his family to stay under... read more
Business response:
Hello Leticia, We are so sorry to hear that you did not enjoy your stay with us and that you faced such an unusual situation. We continue to strive to improve our service and accommodations so that we may provide the highest level of guest satisfaction. For that reason we are incredibly sorry that we failed to meet your needs. We hope to earn your business on future travels so that you can see our continuous improvement., we are so sorry that we missed the mark during your recent stay. This feedback has been forwarded to man... read more
Bad
Bad
TERRIBLE I WILL NEVER GO BACK THEY NEED TO BE SHUT DOWN…it’s not safe to stay there all the staff needs to be fired they couldn’t answer any questions on why all the residents were standing outside at 2am and couldn’t come back in cause the fire alarm was going off for no reason nothing it was raggedy, staff had bad attitude, fire department told everyone that the fire alarms weren’t up to date and it wasn’t safe to stay there THEY NEED TO BE SHUT DOWN
Business response:
Hello Brandi, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. New rules have come to pass because of the Covid 19 restrictions and limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.
Frequently asked questions about La Quinta Inn & Suites Dallas Mesquite
How is La Quinta Inn & Suites Dallas Mesquite rated?
La Quinta Inn & Suites Dallas Mesquite has a 3.1 star rating with 4,118 reviews.
When is La Quinta Inn & Suites Dallas Mesquite open?
La Quinta Inn & Suites Dallas Mesquite is closed now. It will open tomorrow at 12:00 p.m.