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La Quinta Inn & Suites Dallas Mesquite
- Hospitality
- Mesquite, TX
About this business
Location details
118, US-80, Mesquite, TX, 75149, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Dirty and we paid too much for pne of our rooms because we could not use the hot tub we paid extra f We wanted the hot tub room so we could relax and use the hot tub, BUT the tub was dirty and had old water in in from being previously used - about an inch of water with dirt or ? In it. The bathroom counter was dirty and the shelves in the bathroom were dirty with a few long hairs on them. We asked for extra towels because we had used 3 and were to they had no more to give us. Shower pressure was great
Business response:
Thank you for sharing your rating of our hotel. I am disappointed to hear that you were so dissatisfied with your stay. I am so sorry to hear that your most recent stay with us did not meet your expectations of quality service, accommodations and hospitality. I assure you that the hot tub and other amenities are cleaned and serviced on a regular basis, and I want to apologize for the temporarily unacceptable state in which you found it.
Disappointing
They stay was ok. Breakfast was not that good. Cleanliness was very poor. Th hallway floors look like they have not been vacuumed in years. The loca
Business response:
We appreciate your rating of our hotel and the feedback you have shared pertaining to our hotel. Your voice is very valuable to us and we hope you will return on your next travels.
Won't be back The staff and management could take more pride in their customer service in ensuring that the customers have the best experience possible. The floors were filthy and carpets stained. Gym was dirty, with no towels or supplies for guest to clean equipment after use. Some of the equipment was missing psrts. The floors were coming apart. The room bathrooms need work. Our tub get dripping all night, even with the faucet completely shut off. Pool area had no towels for a while. When requesting room towels, they were ... read more
Business response:
Thank you for your assessment of our hotel. I am so sorry to hear that your most recent stay with us did not meet your expectations of quality service, accommodations and safety. Your review is important to us as it helps us to identify problems and take corrective measures.
Bad The room wasnt clean. Had to request a toilet bowl brush and clean myself. Also, there was a pillow that smelled so bad like it had been soaking in water and then molded and mildewed and I went to the front desk and no one was there all night. The jacuzzi tub, room size
Business response:
Thank you for your feedback. It is invaluable for us to know what our guests´ experience is like at our property. I apologize for the unfortunate state that you found the bathroom to be in. We want our guests to find our amenities to be, and feel, clean and safe. We have emphasized the need for profound cleaning and disinfecting of the bathrooms at our staff meetings, especially now in the middle of a pandemic. Thank you for taking the time to share your thoughts and bring this matter to our attention.
Fair The price was expensive compared to other hotels I've stayed in. It needs to be remodeled and furniture was damaged and the shower curtain rail had been glued on. I am thankful for being able to have running water here in Texas but I feel like the price was increased because of the demand because of our circumstances. The room was clean and the bed was comfortable.
Business response:
Thank you for completing the survey regarding your recent stay at our property. I hope you will accept our sincerest apologies for the service that you did not receive and we acknowledge the necessity of correcting such issues as quickly as possible. I am sorry to hear that your most recent stay with us did not meet your expectations of quality service, accommodations and hospitality. This is certainly disheartening to hear and we want you to know that we are addressing the issue as guest service and satisfaction are our top... read more
Very Poor Not enough towels at checkin to accommodate 2 people. The room had an oder that could have been because of the filty carpet. I saw a roach in the bathroom. Water stains in bathroom ceiling. Rust visable in the sink and around the door in the bathroom. Stained walls and draps. I was very disappointed with the appearance of the furniture and overall the room did not appear to be or feel clean. I was glad that we had our own blankets and pillows. The location was perfect and staff pleasant. I was grateful that they ha... read more
Business response:
Thank you for your review, your feedback and your comments regarding your stay. We want our guests to enjoy their stay and find our rooms to be and smell clean, fresh, and welcoming. Our housekeeping and meintenance team check each room for musty smell, mildew or any bad odor that might affect our guests. I am sorry that we failed to do this during your most recent stay. I am especially upset to hear that the situation was not addressed right away.
Disappointed stay compared to the price Room smelled of Marijuana smoke.
Business response:
We can't thank you enough for sharing your feedback so that we can continue to improve upon our service and hospitality. We appreciate the comments regarding our room. Insights such as this are invaluable and help us to better our services and accommodations. Thank you.
I’ve stayed at two star hotels that were better than this supposed 4 star First room I was in the tv did not work. The second room was filthy. No towels. Paint peeling of the walls. Facility was so bad I did not stay the second night I had paid for. I decided it was better to pay for another room at a different hotel then to stay there one more night. Nothing
Business response:
Thank you for your review. This feedback has been forwarded to management and we can only ask that you consider us again so that you can see the continuous improvements to our housekeeping and and the working order of amenities that we make. I am sorry that your property was not prepared for you according to the standards of our housekeeping staff. Your comments will be communicated to all staff members. Thank you for taking the time to share your experience and to bring this matter to our attention.
Frequently asked questions about La Quinta Inn & Suites Dallas Mesquite
How is La Quinta Inn & Suites Dallas Mesquite rated?
La Quinta Inn & Suites Dallas Mesquite has a 3 star rating with 3,750 reviews.
When is La Quinta Inn & Suites Dallas Mesquite open?
La Quinta Inn & Suites Dallas Mesquite is closed now. It will open tomorrow at 12:00 p.m.