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La Quinta Inn & Suites Dallas Mesquite
- Hospitality
- Mesquite, TX
About this business
Location details
118, US-80, Mesquite, TX, 75149, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Poor No cups in room Only decaf coffee. Bath room not clean .. hair , roaches Not much !
Business response:
On behalf of our entire staff thank you for staying with us and for rating your stay.
Fair The wifi didnt work n i had work that needed to be completed. Only 2 sets of towels for a family of 5 and the next morning Housekeeping didnt bring towels The location was awesome and janice was very nice and accommodating
Business response:
We have high standards of hospitality and service and we strive to give you the best experience at the best value. Thank you so much for the insight regarding our housekeeping and comments about our location. We hope to someday have another opportunity to host your stay.
Horrible The staff was really nice. The building smelled horrible, the toilet in my room wouldn’t flush, I seen roaches crawling around, and to top it off it look like blood was on the curtains. I wouldn’t recommend anyone to stay here.
Business response:
Thank you for your assessment of our hotel. We appreciate that you’ve taken the time to point out the possibility of a pest problem. We take all reports of lacking service and issues with amenities and accommodations seriously, particularly those that you have raised. I am sorry to hear that your most recent stay with us did not meet your expectations of quality service, accommodations and hospitality. This is certainly disheartening to hear and we want you to know that we are addressing the issue as guest service and satisf... read more
Dirty and we paid too much for pne of our rooms because we could not use the hot tub we paid extra f We wanted the hot tub room so we could relax and use the hot tub, BUT the tub was dirty and had old water in in from being previously used - about an inch of water with dirt or ? In it. The bathroom counter was dirty and the shelves in the bathroom were dirty with a few long hairs on them. We asked for extra towels because we had used 3 and were to they had no more to give us. Shower pressure was great
Business response:
Thank you for sharing your rating of our hotel. I am disappointed to hear that you were so dissatisfied with your stay. I am so sorry to hear that your most recent stay with us did not meet your expectations of quality service, accommodations and hospitality. I assure you that the hot tub and other amenities are cleaned and serviced on a regular basis, and I want to apologize for the temporarily unacceptable state in which you found it.
Disappointing
They stay was ok. Breakfast was not that good. Cleanliness was very poor. Th hallway floors look like they have not been vacuumed in years. The loca
Business response:
We appreciate your rating of our hotel and the feedback you have shared pertaining to our hotel. Your voice is very valuable to us and we hope you will return on your next travels.
Won't be back The staff and management could take more pride in their customer service in ensuring that the customers have the best experience possible. The floors were filthy and carpets stained. Gym was dirty, with no towels or supplies for guest to clean equipment after use. Some of the equipment was missing psrts. The floors were coming apart. The room bathrooms need work. Our tub get dripping all night, even with the faucet completely shut off. Pool area had no towels for a while. When requesting room towels, they were ... read more
Business response:
Thank you for your assessment of our hotel. I am so sorry to hear that your most recent stay with us did not meet your expectations of quality service, accommodations and safety. Your review is important to us as it helps us to identify problems and take corrective measures.
Bad The room wasnt clean. Had to request a toilet bowl brush and clean myself. Also, there was a pillow that smelled so bad like it had been soaking in water and then molded and mildewed and I went to the front desk and no one was there all night. The jacuzzi tub, room size
Business response:
Thank you for your feedback. It is invaluable for us to know what our guests´ experience is like at our property. I apologize for the unfortunate state that you found the bathroom to be in. We want our guests to find our amenities to be, and feel, clean and safe. We have emphasized the need for profound cleaning and disinfecting of the bathrooms at our staff meetings, especially now in the middle of a pandemic. Thank you for taking the time to share your thoughts and bring this matter to our attention.
Fair The price was expensive compared to other hotels I've stayed in. It needs to be remodeled and furniture was damaged and the shower curtain rail had been glued on. I am thankful for being able to have running water here in Texas but I feel like the price was increased because of the demand because of our circumstances. The room was clean and the bed was comfortable.
Business response:
Thank you for completing the survey regarding your recent stay at our property. I hope you will accept our sincerest apologies for the service that you did not receive and we acknowledge the necessity of correcting such issues as quickly as possible. I am sorry to hear that your most recent stay with us did not meet your expectations of quality service, accommodations and hospitality. This is certainly disheartening to hear and we want you to know that we are addressing the issue as guest service and satisfaction are our top... read more
Frequently asked questions about La Quinta Inn & Suites Dallas Mesquite
How is La Quinta Inn & Suites Dallas Mesquite rated?
La Quinta Inn & Suites Dallas Mesquite has a 3 star rating with 3,720 reviews.
When is La Quinta Inn & Suites Dallas Mesquite open?
La Quinta Inn & Suites Dallas Mesquite is closed now. It will open tomorrow at 12:00 p.m.