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La Quinta Inn & Suites Dallas Mesquite
- Hospitality
- Mesquite, TX
About this business
Location details
118, US-80, Mesquite, TX, 75149, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Fair The room that we stayed in the door didn't close right it had about an inch opening. The furniture was in poor condition almos coming apart. Sink had hair. The carpet was reaped in one area. It was closed to where I needed to be.
Business response:
It is disheartening to learn that you did not enjoy your stay and that the room was not properly and thoroughly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. Through guest feedback like yours, we are better able to address such issues quickly and to thus improve the guest experience for future visitors and for your own future visits.
Disappointing
Do not stay here. Roaches. Very unclean. Bad remodeling job the last time it was done. Carpets are filthy throughout hotel. The halls were never vacuumed the whole time we were here. It's just dirty. The worse part, the night clerk would not let us leave a key for our co-worker as check in. Be He was running very late and would arrive after 1:00 am. We tried calling down to the front desk to leave a key or let them know his name for additional check-in. There was no answer....for multiple rings there was no answer. When he a... read more
Business response:
We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we respond promptly to pest alerts with expert extermination services and treat to deter pests on a regular scheduled basis. We respond to all claims of a pest issue with prompt and professional action. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.
Disappointing Carpet was wet didn't look very clean, bathroom piping visible Breakfast was OK
Business response:
We can't thank you enough for sharing your feedback with regards to our breakfast and comments about our carpet. Your voice is so important to us and we hope you'll return so that we may have the opportunity to provide you with a five star experience.
Poor Our room was dirty, bathroom was in bad shape and dirty to the point that we didn't even shower. We had booked 2 nights but checked out first thing in the morning. Location
Business response:
Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. I do hear your suggestions for improvement and I apologize if you did not feel that our housekeeping met your own standards of cleanliness, though our own standards are very high and include checking up to ensure that rooms are as clean as can be. We hope to see you again soon and to impress you with our continuing improvements.
Worse experience The room was old and floor was damp. Also the sink would clog up when washing hands. The shower didn't drain correctly while showering. The sofa bed had no linen and when requested from front desk they provided stained up sheets. Not much to say really the staff tried to accommodate but the experience was horrible. So we will never use this hotel again
Business response:
Hi, Bradford. Thank you for your assessment of our hotel, amenities and hospitality. We are always working on improving our housekeeping standards. I assure you the linens and towels are thoroughly washed and treated with proper hygiene products after each guest has departed the property. Our goal is to provide fresh, clean and high-quality towels and linens for all guests. I´m sorry if we missed the mark during your stay. Thank you again for your feedback!
Never again. Carpet in hallways very dirty, always smelled like dog pee. No plate for breakfast, food was minimal. No hair dryer in room. Furniture worn. Toilet tilted. Shower didn't drain. Curtain ripped. Bedspread stained. Sheets had holes. Staff were friendly, clean lobby.
Business response:
Hi, Melinda. Thank you for bringing to our attention your experience and comments regarding your stay. Thank you as well for bringing the breakfast options and cleanliness of the facility to our attention. Please know that this will be our top priority as we want to ensure the safety and health of our guests. I hope you will return to give us the opportunity to change your perception of our breakfast and services.
Bad
Disappointing Shower curtain was all torn up, sheets had stains, phone kept randomly having a dial tone, desk was broken, carpet seemed to be damp, closet door would not shut, stubbed toe on uneven tile floor, Not worth the money I paid. Breakfast was not that good. Location, friendly staff
Business response:
Hi, Julie. Your review and rating are greatly appreciated; though we are sad to hear that your experience was not up to your preferences and we appreciate your feedback. Our guest satisfaction is important to us and we will be using this feedback you gave us to implement improvements to ensure we offer a better experience and overall impression of our Hotel. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
Frequently asked questions about La Quinta Inn & Suites Dallas Mesquite
How is La Quinta Inn & Suites Dallas Mesquite rated?
La Quinta Inn & Suites Dallas Mesquite has a 3 star rating with 3,750 reviews.
When is La Quinta Inn & Suites Dallas Mesquite open?
La Quinta Inn & Suites Dallas Mesquite is closed now. It will open tomorrow at 12:00 p.m.