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La Quinta Inn & Suites Fairfield
- Hotels
- Fairfield, NJ
About this business
Location details
38 2 Bridges Rd, Fairfield, NJ, 07004, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
This place was so dirty and the bathroom smelled so musty! I would not suggest you stay here if you’re used to clean hotels…The staff was nice tho when I picked up my key and returned it.
Business response:
Thank you for taking the time to share your experience. I’m truly sorry to hear that the cleanliness of your room and the bathroom odor did not meet expectations. This is not the standard we strive for, and I understand how disappointing that must have been. I appreciate your kind words about our staff, and I’ll be sure to share your feedback with them. At the same time, I’ve addressed your concerns with our housekeeping team to ensure improvements are made immediately.
The place was dingy. We had no hot water in one room, and in the other room, the shower didn't work. Breakfast was ok, coffee was good, pool had a health code sign that said unsatisfactory. The staff heard us and made adjustments but new problems were created. We did have clean sheets and bedding and it was quiet.
Business response:
I’m very sorry to hear about the issues you encountered during your stay. The lack of hot water, shower problems, and the condition of the pool are unacceptable and not reflective of the standards we strive to maintain. I understand how frustrating it must have been to face new problems even after adjustments were made, and I apologize sincerely for the inconvenience. Your comments about the cleanliness of the sheets and the quiet atmosphere are appreciated, but I recognize that these positives did not outweigh the challenge... read more
Room did not match the pictures provided online, furniture was 30 years old and worn
Business response:
Thank you for taking the time to share your feedback. We are very sorry to hear that your room did not meet expectations and that the furnishings appeared outdated compared to the photos online. We understand how disappointing this must have been and sincerely apologize for the mismatch between what was advertised and what you experienced. Your comments are extremely valuable, and we will be reviewing our listings and updating our property to ensure accuracy and comfort for future guests.
This hotel really needs improvements. smelled like smoke and mildew. the side door entrance was broken so anyone can walk in with using key as their way to unlock the door and enter. Very unsafe! I did not feel safe in this hotel with my children. was not a very good nights rest.
Business response:
Thank you for sharing your experience with us. We are deeply sorry to hear about the issues you encountered during your stay, including the unpleasant odors, the broken side entrance, and the concerns about safety. We understand how distressing this must have been, especially while traveling with children. Your feedback is extremely important, and we are taking immediate steps to address these problems. Safety and comfort are our highest priorities, and we regret that we did not meet those standards during your visit. We sin... read more
This was the most disgustingly dirty place I have ever been too, we could not even stay. The mattress was covered in blood and pee stains.
Business response:
Thank you for sharing your feedback. We are truly sorry to hear about your experience and the unacceptable condition you encountered. Cleanliness and comfort are our top priorities, and it is clear we fell far short during your stay. Please accept our sincere apologies for the distress this caused. We take reports like yours very seriously and will be conducting a thorough investigation to ensure this does not happen again. We would also like the opportunity to make this right for you. If you are open to it, kindly reach out... read more
Did not frrl safe. Door to outside was not locked. Key card entry was ripped out, only wires. Next room occupants yelling pounding until late, had to request room change. Continental breakfast was ok.
Business response:
Thank you for sharing your feedback with us. We sincerely apologize for the issues you experienced during your stay. Your safety and comfort are our top priorities, and we regret that we fell short in providing you with a secure and restful environment. We are addressing the concerns you raised regarding the door lock and key card entry system immediately to ensure all security measures are fully functional. We also regret the disturbance caused by neighboring guests and are reviewing our protocols to better manage noise com... read more
Not sure if housekeeping skipped our room before check in but there was hair inside and out of the shower, looked like the counter hadn't been wiped down, and the floor hadn't been swept or mopped thoroughly. We were disappointed and expected it to be a lot better being that the reviews online seemed good and for the area it's in. I watched people crawling in and out of windows of the hotel and some shady activities in the parking lot. I definitely wouldn't stay here again and I usually like Wyndham.
Business response:
Thank you for sharing your feedback with us. We sincerely apologize for the disappointing experience you had during your stay. We regret that the cleanliness of your room did not meet expectations, with hair in the shower, counters not properly wiped down, and floors not thoroughly cleaned. We also understand your concern regarding the activities you observed around the property, which understandably impacted your sense of comfort and safety. Please be assured that we take your comments very seriously. Our housekeeping and s... read more
Room was dirty, bathroom was dirty, no hot water
Business response:
Thank you for sharing your feedback. We are truly sorry to hear about your experience and sincerely apologize for the condition of your room, the bathroom cleanliness, and the lack of hot water. This is far below our usual standards and we regret that your stay was not comfortable. Please be assured that we are addressing these issues immediately with our housekeeping and maintenance teams to ensure they do not happen again. Your comments are invaluable in helping us improve. We would appreciate the opportunity to make this ... read more
The floor was sticky, smelled like smoke in the room, and threw furniture was not cleaned
Business response:
Thank you for taking the time to share your experience. I am very sorry to hear about the issues you encountered during your stay. A sticky floor, lingering smoke odor, and unclean furniture are far below the standards we expect, and I regret that this was the impression you were left with. Please know that your comments have been shared with our housekeeping and maintenance teams so that immediate corrective action can be taken. We take cleanliness and comfort seriously, and your feedback helps us identify where we need to ... read more
Frequently asked questions about La Quinta Inn & Suites Fairfield
How is La Quinta Inn & Suites Fairfield rated?
La Quinta Inn & Suites Fairfield has a 2.9 star rating with 4,726 reviews.
When is La Quinta Inn & Suites Fairfield open?
La Quinta Inn & Suites Fairfield is closed now. It will open at 12:00 p.m.