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La Quinta Inn & Suites Fairfield
- Hotels
- Fairfield, NJ
About this business
Location details
38 2 Bridges Rd, Fairfield, NJ, 07004, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
I am originally from Fairfield and stay here when I come visit my parents. Our room was very dirty. Hairs in the bathroom tub and mold growing on tile grout on the bathroom floor. The hallways were littered with paper and not vacuumed.
Business response:
Thank you for taking the time to share your experience. We sincerely apologize that your stay did not meet expectations. Cleanliness is a top priority, and we deeply regret the issues you encountered in your room and in the hallways. Your feedback is invaluable, and we will immediately address these concerns with our housekeeping team to ensure this does not happen again.We truly appreciate your continued visits when you come to Fairfield, and we hope to have the opportunity to provide you with a much-improved experience in ... read more
The place is very outdated and carpets are dirty n old rooms as well outdated
Business response:
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience didn’t meet expectations. We truly value guest input and are continuously working on improvements to enhance our accommodations. Your comments regarding the carpets and room updates have been noted, and we will review them as part of our ongoing efforts to provide a comfortable stay. We appreciate your stay and hope to have the opportunity to welcome you again with a better experience.
We checked in and went to the room , there was blood stain on the sheet, black dirt, chip crumbs , the bathroom was filthy with muddy footprints. We checked right back out
Business response:
We are deeply sorry to hear about the condition of your room upon check-in. Cleanliness is a top priority for us, and the situation you described is completely unacceptable. We sincerely regret that this was your experience, and we understand why you chose to check out immediately.Please know that we are taking this matter very seriously and will be addressing it with our housekeeping and quality assurance teams to ensure such issues do not happen again. If you are willing, we would love the opportunity to speak with you dir... read more
I was very disappointed with my stay. The room was not clean — there were visible stains and a musty smell. On top of that, the noise levels were unbearable, both from inside the hotel and the surrounding area. It was nearly impossible to get a good night’s sleep. Definitely not worth the price. I would not stay here again or recommend it to others. I even checked out earlier than my actual date
Business response:
Thank you for sharing your feedback. We are truly sorry to hear that your stay did not meet expectations. Cleanliness and comfort are top priorities for us, and we regret that your room was not up to our usual standards. Additionally, we understand how important a peaceful night’s rest is, and we're sorry that noise disturbances affected your stay.Your comments are valuable, and we will be addressing these concerns with our team to ensure improvements are made. If there’s anything we can do to make it right, we’d love the op... read more
Business response:
Thank you for sharing your feedback. We're sorry to hear that your experience didn't meet your expectations. Your insights are valuable to us, and we would love the opportunity to improve. If you have specific concerns, please let us know—we're always looking for ways to enhance our service. We hope to welcome you again for a better experience in the future.
Unsafe
Business response:
Thank you for sharing your feedback. We are truly sorry to hear that you did not feel safe during your stay, as guest security and comfort are our top priorities.We take safety very seriously and have protocols in place to ensure a secure environment for all our guests. However, we regret that your experience did not reflect this, and we would like to understand your concerns better to take appropriate action. Your feedback is invaluable, and we hope to have the chance to provide you with a more positive experience in the fu... read more
Property was old & ran down. It isn’t anything like the pictures
Business response:
Thank you for sharing your feedback. We’re sorry to hear that your experience didn’t meet your expectations. We strive to provide a comfortable and enjoyable stay for all our guests, and we regret that the property did not align with your expectations based on the pictures. Your comments are valuable to us, and we will take them into consideration as we work towards improving our property and services. We hope to have the opportunity to welcome you again in the future with an enhanced experience.
Don't stay here Not good in every possible way. There was screaming and noise. I thought I was going to be killed. At least they let me have a refund for the 2nd night.
Business response:
"We sincerely regret to hear about your experience and understand how unsettling it must have been. Ensuring a safe and comfortable stay for all our guests is our top priority, and we are truly sorry that we fell short during your visit. Please know that we take your feedback seriously and will be reviewing this matter carefully to prevent such situations in the future. We appreciate you bringing this to our attention and hope that, should you give us another chance, we can provide a significantly improved stay.
The whole place smelled like weed, staff made us feel as welcome as a fart in a space suit, breakfast was worse than homeless shelter food. You guys need to do better.
Business response:
Thank you for sharing your feedback. We sincerely apologize for the experience you had during your stay. This is not the standard we strive for, and we take your comments very seriously. We are addressing the concerns you’ve raised with our team to ensure improvements are made immediately. Your feedback is invaluable in helping us do better, and we hope you’ll give us another chance to provide you with the quality experience you deserve.
Frequently asked questions about La Quinta Inn & Suites Fairfield
How is La Quinta Inn & Suites Fairfield rated?
La Quinta Inn & Suites Fairfield has a 2.9 star rating with 4,727 reviews.
When is La Quinta Inn & Suites Fairfield open?
La Quinta Inn & Suites Fairfield is closed now. It will open tomorrow at 12:00 p.m.