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La Quinta Inn & Suites Fairfield
- Hotels
- Fairfield, NJ
About this business
Location details
38 2 Bridges Rd, Fairfield, NJ, 07004, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
I asked for clean towels and was told they are all dirty so i had to wait until the next day ..
Business response:
I sincerely apologize for the inconvenience you experienced during your stay. It's completely unacceptable that we were unable to provide you with clean towels promptly. Your feedback has highlighted a significant issue that we will address immediately to prevent this from happening in the future.Thank you for bringing this to our attention, and I hope you'll give us another opportunity to provide you with the service you deserve.
The staff are kind and accommodating , however this hotel has potential but needs a modern renovation. We be good for 70 per night tax included.
Business response:
Thank you for your feedback and for acknowledging the kindness and accommodation of our staff. We deeply regret that your stay did not meet your expectations and appreciate your constructive comments regarding the need for modern renovations.We strive to continually improve our facilities and services, and your input is invaluable in helping us achieve this. Regarding your suggestion for pricing, we will take it into consideration as we evaluate our offerings.We hope you will give us another opportunity to provide you with a... read more
I won't come again, the room was too noisy, people talking next door seemed to be laughing in the room, it's not clean, the rooms smell, definitely a negative
Business response:
Thank you for taking the time to share your feedback. I sincerely apologize for the issues you experienced during your stay. It's disappointing to hear that your room was noisy, not clean, and had an unpleasant smell. This is not the standard we strive for, and I'm sorry we fell short during your visit.Please know that we take your concerns seriously, and I will ensure our team addresses these issues promptly. We are committed to making improvements to provide a better experience for all our guests.I hope you will consider g... read more
The bath tub floor needs to be cleaned more..it has dirty stains in it..
Business response:
Dear MariaThank you for your valuable feedback and for rating us 4 out of 5. We're glad you had a positive experience overall.I apologize for the cleanliness issue you mentioned with the bathtub floor. Your comment has been noted, and I will ensure our housekeeping team addresses this promptly.We look forward to welcoming you back soon, and we appreciate your input in helping us improve our services.Best regards
I checked in on December 31. I called you complaining about t h e stay. You cancelled the reservation and then booked us at the hampto inn in persimonee. The ramada charged me 594 because you didnt cancel the reservation at the ramada. Please refund the $490 overcharge at the ramada inn
Business response:
Thank you for sharing your feedback. We regret that your stay did not meet your expectations. We're committed to improving our services and facilities, and your comments are crucial in helping us achieve that.Please feel free to contact us directly if you'd like to discuss your experience further. We'd appreciate the opportunity to make things right and provide a better experience on your next visit.
Room is dirty, room service is poor. Even not toilet paper and shower gel / shampoo.
Business response:
We're truly sorry to hear about your disappointing experience. Cleanliness and quality service are top priorities for us, and it's clear we fell short during your stay. Please accept our sincerest apologies for the inconvenience caused by the lack of essential amenities like toilet paper and shower gel/shampoo.We have addressed these issues with our team to prevent them from happening again. Your feedback is invaluable as it helps us improve and ensure a better experience for future guests.We hope you'll give us another chan... read more
Supper dirty, they never cleaned the room I had to ask for towels paper and did not have would to stay again and not recommend
Business response:
Thank you for sharing your feedback about your recent stay with us. I sincerely apologize for the issues you encountered, especially regarding the cleanliness of your room and the lack of necessary supplies. This is not the standard of service we strive to provide our guests, and I am deeply sorry for the inconvenience you experienced.Your comments have been shared with our housekeeping team to ensure that these issues are promptly addressed and do not happen again. We appreciate your input, as it helps us improve our servic... read more
Not the best The tv did not work, the treadmill was not working and the fitness center was very very very minimal. The first two nights it smelled horribly of marijuana. The first night a woman was shouting obscenities in the middle of the night. They did not bring new towels. The positives included the people who worked front desk were friendly and efficient. They brought more towels when asked. The water pressure was good in the shower.
Business response:
Thank you for taking the time to share your feedback. We sincerely apologize for the numerous issues you encountered during your stay, including the non-functional TV and treadmill, the minimal fitness center, the unpleasant smell, and the noise disturbance. This is not the level of service we aim to provide, and we deeply regret the inconvenience and discomfort you experienced.We are glad to hear that you found our front desk staff friendly and efficient, and that they were able to assist you with additional towels. We also... read more
Frequently asked questions about La Quinta Inn & Suites Fairfield
How is La Quinta Inn & Suites Fairfield rated?
La Quinta Inn & Suites Fairfield has a 2.9 star rating with 4,727 reviews.
When is La Quinta Inn & Suites Fairfield open?
La Quinta Inn & Suites Fairfield is closed now. It will open tomorrow at 12:00 p.m.