This profile has been claimed by the business owner or representative.
La Quinta Inn & Suites Fairfield
- Hotels
- Fairfield, NJ
About this business
Location details
38 2 Bridges Rd, Fairfield, NJ, 07004, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
I wish I could rate it better the moment you walk in the building it was like a ice box. The room was cold even after putting the heat to 80 degrees. There was hair and stains on the bed. The chair was damaged. front desk was very nice and smooth check in.
Business response:
Thank you for taking the time to share your feedback. We sincerely apologize for the discomfort and inconvenience you experienced during your stay. The issues you described, including the cold room, hair and stains on the bed, and the damaged chair, are unacceptable, and we deeply regret that this impacted your stay.We are glad to hear that you found our front desk staff nice and the check-in process smooth. However, your overall experience does not reflect the standard of service we strive to provide, and we will address th... read more
The Heat make a lot of noise, all the Time.
Business response:
Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience you experienced due to the noisy heating system. This is not the level of comfort we strive to provide, and we deeply regret that this affected your stay.We are glad to hear that you appreciated other aspects of your visit, but we understand that the noise issue is a significant concern. We will address this matter with our maintenance team to ensure it is resolved promptly.Your feedback is important to us, and we are committed... read more
Due to my wife's mobility issues, the desk attendant gladly accommodated us with a room on the first floor. However the room did not have a king size bed as specified in our contract. There were no luggage carts available for us to move our things into the room. The entrance foyer was littered and dirty with filthy glass on the entrance doors and windows. The hallway carpet leading to the room was dirty. During the evening, there was loud noise from other guests in the hallway while we were attempting to get some sleep. The ... read more
Business response:
Thank you for sharing your detailed feedback. We sincerely apologize for the numerous inconveniences you faced during your stay. Your experience is certainly not reflective of the standards we aim to uphold, and we deeply regret that we fell short in several areas.While we are pleased that our desk attendant was able to accommodate your wife's mobility needs, we understand your frustration with the room not having a king-size bed as specified. We also regret the unavailability of luggage carts, the cleanliness issues in the ... read more
We payed twice the receptionist was the worst employe in the world. She left us with injury tennager in the lobby for hours. We show reservation number and prove of payment from expedia, and made us pay twice before getting the room
Business response:
Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience and distress you experienced during your visit. This is not the level of service we strive to provide, and we deeply regret any discomfort caused to you and your family, especially with an injured teenager in the lobby.We are very concerned to hear about the billing issues and the unsatisfactory behavior of our receptionist. Your feedback is extremely valuable, and we will be addressing this matter with our staff to ensure it do... read more
Business response:
Thank you for taking the time to share your feedback. We sincerely apologize that your recent stay did not meet your expectations.We regret any inconvenience you experienced and are committed to addressing these issues to improve our services. Your comments have been shared with our team to ensure that we take appropriate actions and prevent similar occurrences in the future.We value your feedback and hope to have the opportunity to provide you with a much better experience in the future.Thank you once again for your feedbac... read more
Business response:
Thank you for sharing your feedback. We sincerely apologize that your recent stay did not meet your expectations.We regret any inconvenience you experienced and are committed to addressing these issues to improve our services. Your comments have been shared with our team to ensure that we take appropriate actions and prevent similar occurrences in the future.We value your feedback and hope to have the opportunity to provide you with a much better experience in the future.Thank you once again for your feedback.
Business response:
Thank you for taking the time to share your feedback. We sincerely apologize for the poor experience you had during your stay. It is clear that we did not meet your expectations, and for that, we are truly sorry.We regret any inconvenience caused and understand how frustrating it must have been. Your comments have been shared with our team, and we are taking immediate steps to address the issues you encountered to prevent them from happening again.We value your feedback as it helps us improve our services and ensure a better... read more
Bathtub was dirty bathroom is very small bed uncomfortable tv was not working but front desk executive was very polite overall hotel experience was bad didn’t expect this from property like ramada
Business response:
Thank you for taking the time to provide your feedback. We deeply regret that your recent stay with us did not meet your expectations.We apologize for the cleanliness of the bathtub, the small bathroom, the uncomfortable bed, and the non-functioning TV. These issues are certainly not reflective of the standards we strive to maintain. We are pleased to hear that you found our front desk executive to be polite, and we appreciate your acknowledgment of their service.Your comments have been shared with our management team, and w... read more
Avoid avoid avoid! Absolutely terrible, the rooms smelled terrible, beds were not properly cleaned, and the overall ambiance of the hotel (I'm being very charitable here, but hotel seems insulting to other establishments out there) felt unsafe. Avoid if possible.
Business response:
Thank you for sharing your feedback. We deeply regret that your experience at our hotel was far from satisfactory.We sincerely apologize for the issues you encountered, including the unpleasant smell in the rooms, the lack of cleanliness, and the overall ambiance that made you feel unsafe. This is certainly not the standard of service and comfort we strive to provide.Your comments have been shared with our team, and we are taking immediate steps to address these concerns and improve our facilities and services. We understand... read more
Frequently asked questions about La Quinta Inn & Suites Fairfield
How is La Quinta Inn & Suites Fairfield rated?
La Quinta Inn & Suites Fairfield has a 2.9 star rating with 4,727 reviews.
When is La Quinta Inn & Suites Fairfield open?
La Quinta Inn & Suites Fairfield is closed now. It will open tomorrow at 12:00 p.m.