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Leaf Home Water Solutions
- Water Purification Services
- Bedford, OH
About this business
Location details
26000 Richmond Road, Bedford, OH, 44146, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 9:00 p.m. | |
| Tue | 08:00 a.m. to 9:00 p.m. | |
| Wed | 08:00 a.m. to 9:00 p.m. | |
| Thu | 08:00 a.m. to 9:00 p.m. | |
| Fri | 08:00 a.m. to 5:00 p.m. | |
| Sat | 08:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
I had a water filtration system installed on May 30, 2026. The installer advised that the salty taste and *****-colored water would disappear after running the water for 1015 minutes. However, several days later, the water was still discolored.I attempted to contact the company multiple times by phone and text beginning on June 1 but did not receive a timely response, which was very disappointing. As a customer, I expected better communication, especially after a major installation.After expressing my concerns, and disappoin... read more
Business response:
We certainly understand your frustration and would like to help. We have relayed your customer information to our support team, and someone will be with you within 48 business hours. If you'd like to speak to a member of our team, please give them a call at 888-320-5497, or email us at support@leafhomewatersolutions.com.
After installer set up the system I found out he cut into the discharge line for my tankless water heater to connect the water softeners discharge hose. This allowed salt water to blow into the water heaters electrical and heat exchanger compartment causing all kinds of problems. After 4 1/2 months I am still waiting for reimbursement for the damage.
Business response:
A 1-star experience is not what we expect for our customers. We have forwarded your information to our support team, but if we can help you in the meantime, please visit https://www.leafhomewatersolutions.com/about/contact/
I purchased a reverse osmosis under sink system with 3.2 gal reservoir tank last year for $2,500.I chose Leafhome over buying a kit thinking it would come with no hassle service to maintan it.Instead once a year you call Leafhome for a "tech" to come to your home to replace the filters, check the tank and water ********** yearly checkup was due and the water output decreased to only 1 gallon before the water stopped flowing. I called and informed Leafhome the issue I was having and scheduled an appointment for them to come.I... read more
Business response:
Thank you for taking the time to provide us with this valuable record of your situation. Your situation is not our standard, and we will share this information with our team to minimize issues like this in the future.Ifyou'dlike to speak to a member of our team, please give them a call at ************, or email us at************************************************************
Worst contracts around. Had outside lights installed and the 2 installers installed ther incorrectly. 14k worth of damage. Will not return my call, no local office number. You have to call corporate and they will send an email to the local office. I had two number one the Ops Supervisor and one for the office lady. WOULD NOT RETURN MY TEXTS OR PHONE ME BACK. Then their insurance company was a complete joke as well. They only gave me 10k so I have to pay out of pocket to fix my own house that they damaged. Im fight back now t... read more
Business response:
We appreciate it when our customers share their experience, but it looks like your review was intended for another company. We kindly ask that you post your review with theappropriate companyas your feedback is valuable.
During the installation of my water system, a pipe connector came loose and shot water all over my finished basement. The installer did not help cleaning up. When I called their service department to report and request for them to come out and dry my basement out no one came. I then tried to go through their damage claim process which I had over $3000, I have not heard back a total loss for me. Strongly advise not going with this company.
Business response:
e certainly understand your frustration and would like to help. We have relayed your customer information to our support team, and someone will be with you within 48 business hours. Ifyou'dlike to speak to a member of our team, please give them a call at************, or email us at************************************************************.
Leaf did testing at our home, and stated that its system would purify the water to a safe drinkable level. We insisted that they retest after installing the system. They didn't. We bought our own test kits, which showed the toxicity levels had not changed. They refuse to fix the system or remove it. Total fraud. Don't trust anything they say. We have contacted the authorities and will bring legal action. We should have used Culligan.
Business response:
Thank you for your feedback. Werequestthat you contact us at************************************************************or************,ifyouhaven'treceivedassistanceyet. Wegreatly appreciateyour cooperation and look forward to the opportunity to resolve this matter for you.
We have had multiple issues since installation. Water develops an odor and horrible taste. Techs come out on request and make adjustments, all is good. Until the next time the odor and foul taste returns. After 1 year, you pay for service calls, so moving forward it will cost me over $100 every time I have to have them come adjust their equipment. Annual maintenance fee is just shy of $300, so the ultra violet light they talked us into purchasing will NOT be getting replaced, as we cannot afford the monthly payment, more sal... read more
Business response:
We have shared your feedback with our team, so we can learn from your experience. If there is any additional information you would like to share, please contact us at ***********************
?? Based on my experience, I would strongly caution anyone against working for this location or spending their money with this branch.During the hiring process, the manager, **** *******, gave expectations about the number of leads, expected close rates, and other aspects of the job that ended up being very different from what I experienced once I started working there. Because of that, I personally found the leadership and overall operation at this location to be disappointing and difficult to trust.********* as a corporati... read more
Business response:
Thank you for taking the time to share your feedback. We appreciate you bringing these concerns to our attention. We take feedback like this seriously and have shared your comments with our leadership team for review. If you have more information you would like to share, please contact us directly at support@leafhomewatersolutions.com
I never leave reviews but for this company the after service is absolutely horrible. Stay away from this company if you want to avoid a complete nightmare just trying to get service done. Youre told they send your request and that person has one business day to get back with you after two days you call back again and finally after the third time you get a response get a date for an install and when installer shows up, they are in a personal vehicle with basically a toolbox so within 10 minutes they dont have what they need a... read more
Business response:
Thank you for taking the time to provide us with this valuable record of your situation. Your situation is not our standard, and we will share this information with our team to minimize issues like this in the future. Please contact us at ********************************** if you would like to share any additional details we can take into consideration.
Frequently asked questions about Leaf Home Water Solutions
How is Leaf Home Water Solutions rated?
Leaf Home Water Solutions has a 3.5 star rating with 486 reviews.
When is Leaf Home Water Solutions open?
Leaf Home Water Solutions is closed now. It will open tomorrow at 8:00 a.m.