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Leaf Home Water Solutions
- Water Purification Services
- Bedford, OH
About this business
Location details
26000 Richmond Road, Bedford, OH, 44146, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 9:00 p.m. | |
| Tue | 08:00 a.m. to 9:00 p.m. | |
| Wed | 08:00 a.m. to 9:00 p.m. | |
| Thu | 08:00 a.m. to 9:00 p.m. | |
| Fri | 08:00 a.m. to 5:00 p.m. | |
| Sat | 08:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
We found out we paid almost twice what our friend paid for the same unit. We are Seniors 76 and 82. The salesman told us it was costly as every year they come back and service the unit and replace the filters for the unit under our sink . Our 1 year has come due so I contacted the company to set up an appointment, per the salesman. I was told it would cost us $ 199 if we wanted it serviced. I told the man on the phone what the salesman told us and he said our contract Does not state that and if that was so then the salesman ... read more
Business response:
Thank you for sharing your feedback. Your experience is an uncommon instance, and well do better in the future. To assist you personally on this matter, please call ************.
Salesmen ***** came out and I showed him the water problem with excess calcium; he said that installing the $4000.00 conditioner would do away with the calcium build up. Six months later the calcium builds up came back. Called and complaint, manager came out and looked at the situation said he would make it right. Three times said he would send me all the information to correct the problem but haven't heard from him.
Business response:
We certainly understand your frustration and would like to help. We have relayed your customer information to our support team, and someone will be with you within 48 business hours. If you'd like to speak to a member of our team, please give them a call at ************, or email us at ************************************************************.
My mother, 72 (who lives alone) paid in full for the whole house water filter system back in July 2024. The whole house water filter system was installed in a bedroom closet. In Mar of 2025, a leaf home water technician came and serviced the water system. During the service the leaf home water technician over-tightened the screws on the filter causing water to constantly drip on the closet floor. The technician did not let my mother know this happened. About a month later my mother was cleaning the bedroom the water filter i... read more
Business response:
We certainly understand your frustration and would like to help. We have relayed your customer information to our support team, and someone will be with you within 48 business hours. If you'd like to speak to a member of our team, please give them a call at ************, or email us at ************************************************************.
Grand Rapids, Michigan office of Leaf Home Water Solutions LLC-WGRAL is not to be trusted. They promote a water filtration system that does not remove the hard water residue a typical water conditioner will here is West Michigan. But, they are happy to sell you a filtration system and then replace it at an additional cost with a conditioner system leaving the consumer with a system cost of $5,000 more that should have been spent. Do Not Trust their manual water testing "expert" or expect any customer service.
Business response:
Thank you for taking the time to provide us with this valuable record of your situation. Your situation is not our standard, and we will share this information with our team to minimize issues like this in the future. If you'd like to speak to a member of our team, please give them a call at ************, or email us at ************************************************************
Major installation error on our $4,800 whole-house filtration system caused water damage to our finished basement within 3 hours of installation. Water damaged decorative ceiling tiles and soaked into the main structural beam. Their installation manager came out that evening to help remove the tile and air out, along with offer to treat with preventative mold spray. I requested written documentation of their repair plan and liability acceptance, and despite multiple requests, management and customer care have not provided an... read more
Business response:
We certainly understand your frustration and would like to help. We have relayed your customer information to our support team, and someone will be with you within 48 business hours. If you'd like to speak to a member of our team, please give them a call at ************, or email us at ************************************************************.
DO NOT HIRE THIS COMPANY. CUSTOMER SERVICE IS AWFUL. Purchased a ********************** system in FEBRUARY 2025. SYSTEM DOES NOT WORK. Having so many issues with their "Best System". Have called numerous times had an in house appt on a Thursday was a NO SHOW!. They are a disgrace. They collect the money then forget about you. ***** ****** was the salesman who came here and he promised to return to check the system 90 days after install to check the water. Called him numerous times never heard back from him. Now I call everyd... read more
Business response:
We certainly understand your frustration and would like to help. We have relayed your customer information to our support team, and someone will be with you within 48 business hours. If you'd like to speak to a member of our team, please give them a call at ************, or email us at ************************************************************.
Bottom line I just had their sales *** in my house and he tried to sell me a system that literally I know that someone else just purchased for $4200. He tried to sell it to me for $8200. Horrible sales process they are going to try to take you off the ceiling and bring you down like a used car salesman. Not worth your time if this is the way they wanna do business for a company that is a national they need to re-look at how they actually ********* of their customers. Theyll get a lot more business if theyre actually truthful... read more
Business response:
Thank you for sharing your feedback. Your experience is an uncommon instance, and well do better in the future. To assist you personally on this matter, please call ************.
We had our system installed in February of 2023 and spent $10,941. All of that money for the worst customer service we have ever had. We were told we needed to have the system serviced once a year. If something happens with the system before that, they will not send anyone out until it is time for the service call in their records. Trying to get them to actually come out is like pulling teeth. They reschedule in hopes that you will give up. Today after the third rescheduling the tech told me they are three hours away and it ... read more
Business response:
A 1-star experience is not what we expect for our customers. We have forwarded your information to our support team, but if we can help you in the meantime, please visit https://www.leafhomewatersolutions.com/about/contact/
I am a 20 year veteran, retired from the ****. If you believe anything from another veteran, DO NOT TRUST this company anywhere near your home!!! We had a whole home water filtration system installed in March 2025. Now it is 30 July without a working system. It was installed incorrectly and only filters water going into the hot water heater not to mention low water pressure. I called the next day after installing and let the technician know and also texted him to see when he would come fix the problem. After the second call ... read more
Business response:
We certainly understand your frustration and would like to help. We have relayed your customer information to our support team, and someone will be with you within 48 business hours. If you'd like to speak to a member of our team, please give them a call at ************, or email us at ************************************************************.
Frequently asked questions about Leaf Home Water Solutions
How is Leaf Home Water Solutions rated?
Leaf Home Water Solutions has a 3.5 star rating with 486 reviews.
When is Leaf Home Water Solutions open?
Leaf Home Water Solutions is closed now. It will open tomorrow at 8:00 a.m.