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Leaf Home Water Solutions
- Water Purification Services
- Bedford, OH
About this business
Location details
26000 Richmond Road, Bedford, OH, 44146, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 9:00 p.m. | |
| Tue | 08:00 a.m. to 9:00 p.m. | |
| Wed | 08:00 a.m. to 9:00 p.m. | |
| Thu | 08:00 a.m. to 9:00 p.m. | |
| Fri | 08:00 a.m. to 5:00 p.m. | |
| Sat | 08:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
I'm absolutely disgusted and appalled at the way that the sales guy that came to our house spoke to me and my husband both over the phone and while he was testing our water. The pressure and the unprofessionalism was absolutely atrocious. I've supported companies and small businesses before but this guy legitimately went way over board. I was smart enough to record my conversation with him over my phone. The appointment visit went okay, could've gone better, he was extremely fidgety, nervous, miusing words like melatonin and... read more
Business response:
Thank you for taking the time to provide us with this valuable record of your situation. Your situation is not our standard, and we will share this information with our team to minimize issues like this in the future. If you'd like to speak to a member of our team, please give them a call at 888-320-5497, or email us at support@leafhomewatersolutions.com
Leaf Home Water Solutions is the absolutely worse! We had the water system installed in our home September 9th it reduced our water pressure. We had dirt in our water. We called and they came and removed the filter. We asked that the water system be removed. On October 15,2025it was removed and we have called several times requesting a refund. They do not return your calls. To this date We have not received a call back nor a refund Very unprofessional. I would not recommend Leaf Home Water Solutions to anyone!
Business response:
We certainly understand your frustration and would like to help. We have relayed your customer information to our support team, and someone will be with you within 48 business hours. If you'd like to speak to a member of our team, please give them a call at 888-320-5497, or email us at support@leafhomewatersolutions.com.
Paid $ to have reverse osmosis for my sink and refrigerator. Found out later installer didn't hook up refrigerator. They have not timely responded to calls to do the installation lousy service and installation
Business response:
Thank you for your feedback. We request that you contact us at ********************************** or ************, if you haven't received assistance yet. We greatly appreciate your cooperation and look forward to the opportunity to resolve this matter for you.
Terrible customer service! We've been waiting on a follow up call from the company for days. When you call, you are told 48 hours for a follow up. When you call back after 48 hours, and no follow up, they just repeat what they told you in the first place! We will not recommend this company to anyone!
Business response:
We certainly understand your frustration and would like to help. We have relayed your customer information to our support team, and someone will be with you within 48 business hours. If you'd like to speak to a member of our team, please give them a call at ************, or email us at ************************************************************.
Product is good but the customer service is the worst! I had my annual servicing 5 weeks ago to find out, the technician only replaced one filter instead of two causing my system to malfuntion. He was trying to save money but that left me without use of my system. So I had to wait over one month for a service technician to explain this and replace the other filter (which only took minutes). They are short handed but that shouldn't be my problem. I paid about $2,000.00 for this system and expect them to service this critical ... read more
Business response:
We certainly understand your frustration and would like to help. We have relayed your customer information to our support team, and someone will be with you within 48 business hours. If you'd like to speak to a member of our team, please give them a call at ************, or email us at ************************************************************.
Leaf scheduled us twice and twice were no call, no show. One of the days, my husband took a rare and hard to get day off to be here and they didn't even call after we waited all day. The sales tactic that they used was "sign today for money off" and they made it all sound great but I have never received worse customer service.
Business response:
We certainly understand your frustration and would like to help. We have relayed your customer information to our support team, and someone will be with you within 48 business hours. If you'd like to speak to a member of our team, please give them a call at ************, or email us at ************************************************************.
System installed doesnt remove iron as promised. If I use any outside hose or use water for multiple showers the water becomes orange throughout the entire house. Have called Leaf Filter more than 20 times since new tanks installed in August. Always get a very sweet lady that answers the phone who says someone will call back and they never return the call. Totally unresponsive company when there product fails.
Business response:
We certainly understand your frustration and would like to help. We have relayed your customer information to our support team, and someone will be with you within 48 business hours. If you'd like to speak to a member of our team, please give them a call at ************, or email us at ************************************************************.
This company gives you misleading expectations. The system does not perform as promised. We have a well the system was installed on Sep. 14, 2025. We were suppose to have the best water ever. No rust, pure drinking water and better than using a water softner. The water was getting worse. Called the company and they sent our a service guy. Discovered the system was never turned on. That period of time we were using water straight from the well. Here it is Oct. 9th, the water stings your eyes while showering, cloudy, hard and ... read more
Business response:
Thank you for taking the time to provide us with this valuable record of your situation. Your situation is not our standard, and we will share this information with our team to minimize issues like this in the future. If you'd like to speak to a member of our team, please give them a call at 888-320-5497, or email us at support@leafhomewatersolutions.com
Worst company i've ever hired. Showed up with wrong equipment, didn't install properly.Had to have his bossCome out to fix the osmosis faucet, installer, do not s**** the nut.All the way up and fasten it down. Had to keep calling to get my product in. When it came in, I had scheduled a time on the nineteenth of a ******** be installed. The original installer called me a week early.Why was at the hospital with my wife?Having a procedure were both disabled. And said, I had to show up then, or it wouldn't be done. And that he w... read more
Business response:
Thank you for taking the time to provide us with this valuable record of your situation. Your situation is not our standard, and we will share this information with our team to minimize issues like this in the future. If you'd like to speak to a member of our team, please give them a call at ************, or email us at ************************************************************
Frequently asked questions about Leaf Home Water Solutions
How is Leaf Home Water Solutions rated?
Leaf Home Water Solutions has a 3.5 star rating with 486 reviews.
When is Leaf Home Water Solutions open?
Leaf Home Water Solutions is closed now. It will open tomorrow at 8:00 a.m.