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Leaf Home Water Solutions
- Water Purification Services
- Bedford, OH
About this business
Location details
26000 Richmond Road, Bedford, OH, 44146, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 9:00 p.m. | |
| Tue | 08:00 a.m. to 9:00 p.m. | |
| Wed | 08:00 a.m. to 9:00 p.m. | |
| Thu | 08:00 a.m. to 9:00 p.m. | |
| Fri | 08:00 a.m. to 5:00 p.m. | |
| Sat | 08:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Terrible company! I will call him "the man" since I can't use his name came to our condo to test our water and said we needed a ****** filtration system and Reverse Osmosis system. He knew we were interested in specific the ** system. Quoted us $4700. I asked in specific if this included both filtration and ** and he said yes. Left a quote that said it was a combination system. When the guy came to install, my husband asked if the ** was being installed. He said just the filtration system. I called *****, and he said he pric... read more
We We are in ***************, *****. We had the water softener and filtration system installed in August 2022 for over $4500. The system has been in service for about 3 years now, we pay $600/yearly for maintenance. The system starts delivering ***** taste. We called service number at least twice a week for the last four weeks and left multiple messages on their voicemail as well as talking to several service associates but NO ONE returning the calls to come out to fix the issue. It is very bad that Leaf Home Water Solution ... read more
Business response:
We certainly understand your frustration and would like to help. We have relayed your customer information to our support team, and someone will be with you within 48 business hours. If you'd like to speak to a member of our team, please give them a call at 888-320-5497, or email us at support@leafhomewatersolutions.com.
STAY AWAY from this company... We had our home filtration/ conditioning system installed in fall 2023 and are STILL dealing with fixing their **** **** We were ASSURED their system replaced our water softener, so they disconnected it and we gave it away -- a few months pass and guess what? THEY WERE VERY WRONG. Now they won't make it right... They're offering to come take half of the $5k+ system out and give us a softener with $0 reimbursement for the system they sold us... ************ is a joke! Do yourself a favor and go ... read more
Business response:
A 1-star experience is not what we expect for our customers. We have forwarded your information to our support team, but if we can help you in the meantime, please visit *****************************************************
We were looking for a better softening solution for our water as the system we have uses a lot of water and salt. The presentation from Leaf Home Water solution (LHWS) great showing we have hard water with iron. We qualified for several discounts and signed a contract that day. I spent the evening coming reviews online and on the BBB website found dozens of dozens poor reviews and I began to think I may have made a big mistake, so we signed the Notice of Cancellation, dated and sent it via email to the address on the page. I... read more
Business response:
Thank you for providing your feedback; it helps us understand areas that may need improvement. We value your business and will use this feedback to ensure a better experience for our customers in the future.
On July 7 2025 I noticed a leak in the water system I purchased a little more than a year ago. When I say a leak, it was located outdoors where the main tanks and connections are located.The leak was obvious from the mini shower it gave me when standing next to the system.I contact the company asking for a ***air. The *** kept insisting that it was time for my annual L inspection, which costs more than $300. A service call to ***air the leak cosrs $125.Long story short I was told Id receive a call within 48 hours, not comfor... read more
Business response:
Thank you for bringing this to our attention. It looks like our support team is currently working on a resolution for you. We appreciate your continued patience and cooperation. If new details arise, please email us at **********************************
My unit is 25 months old and still under warranty. Discovered a leak in the input water line (believe it to be the valve) on Thursday, July 3, 2025. Immediately called the service number and described the leak. Was told the next available appointment was on July 28, 2025. I expressed this was unacceptable since this is a water leak in my garage. Since that initial phone call, as of today, July 9, I have made 13 calls in a combination of the service department, first point of contact, a Mr. ****** the home office in ****, and... read more
Business response:
Thank you for sharing your feedback. Your experience is an uncommon instance, and well do better in the future. To assist you personally on this matter, please call ************.
Replaced my salt unit with this unit. Horrible decision for me. It does not soften water, my appliances,toilets,shower and tub are now full of scale. Im out $3600.00 plus the loss of my salt unit which I will have to now replace and remove this unit. This unit was misrepresented by the salesman person,
Business response:
Thank you for sharing your feedback. Your experience is an uncommon instance, and well do better in the future. To assist you personally on this matter, please call ************.
I was told I needed to have a water softener or my pipes, washing machine, and ice maker would be damaged from the city water. Yet my neighbor has lived here 30 years with out it and has never had an isssue. I was told if I was not happy with it for any reason it I just call and they would remove it, but it has been since October 2024 and it is now July 2025 and it is still here. I was also told by the sales person that I would not need to do anything to take care of it for 3 to 5 years, but it says on their site it must be ... read more
Business response:
We certainly understand your frustration and would like to help. We have relayed this to our service department and someone will be reaching out in 48 hours. If you'd like to speak to a member of our team, please give them a call at 888-320-5497, or email us at support@leafhomewatersolutions.com
Purchased mine April 2024 . No problems till June 2025. Called them to please come check it out. They said they will be here July 2nd. Scared after reading so many bad reviews. Hoping they surprise me & fix issue. No show ! So yea; all the bad reviews are true.
Business response:
We certainly understand your frustration and would like to help. We have relayed your customer information to our support team, and someone will be with you within 48 business hours. If you'd like to speak to a member of our team, please give them a call at ************, or email us at ************************************************************.
Frequently asked questions about Leaf Home Water Solutions
How is Leaf Home Water Solutions rated?
Leaf Home Water Solutions has a 3.5 star rating with 486 reviews.
When is Leaf Home Water Solutions open?
Leaf Home Water Solutions is closed now. It will open tomorrow at 8:00 a.m.