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Luna By Giada
- Italian
- Scottsdale, AZ
About this business
Location details
4747 N Goldwater Blvd, Scottsdale, AZ, 85251, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 3:00 p.m. to 10:00 p.m. | |
| Tue | 3:00 p.m. to 10:00 p.m. | |
| Wed | 3:00 p.m. to 10:00 p.m. | |
| Thu | 3:00 p.m. to 10:00 p.m. | |
| Fri | 3:00 p.m. to 11:00 p.m. | |
| Sat | 3:00 p.m. to 11:00 p.m. | |
| Sun | 3:00 p.m. to 9:00 p.m. |
The evening started off nice. It was slow because it was early. We were seated early and our waiter came right over. He was very prompt and super friendly. His name was Tucker. However, everything just kind of went downhill from there. The margarita pizza was Unseasoned mostly tasteless. My fish when it arrived 30 minutes after the appetizers were cleared was very overcooked and on the hot plate, which is never a good sign. The pasta noodle with the spaghetti sauce was not special at all and very bland. They didn’t clear our... read more
Business response:
Thank you for sharing your feedback about your recent visit. We're pleased to hear that Tucker provided prompt and friendly service, however we're deeply sorry to learn that the rest of your experience fell short of expectations. We sincerely apologize for the disappointments with the timing and quality of the food you received. Rest assured, we will address these issues internally to ensure improvements are made, especially regarding food quality and service timing. We hope you might reconsider in the future, as we are comm... read more
The decor of the restaurant is amazing - just beautiful. Martini came full of ice, had to ask three times for lemons. Brazino was delicious but the pizza was burnt and the lemon pasta was okay not outstanding. Many other places to go where pasta isn’t $30 a plate.
Business response:
Thank you for sharing your feedback with us. We're glad to hear that you appreciated the ambiance of our restaurant. We apologize for the inconvenience you experienced with your martini and the delay in receiving lemons. Your comments regarding the quality of our pizza and lemon pasta are duly noted, and we will address these concerns with our kitchen team to ensure consistency in our offerings. We strive to provide exceptional dining experiences for all our guests, and we regret that we fell short of your expectations in so... read more
Well was my second time there had reservations we had to wait 35 minutes plus for our table never They apologized or anything a drink could have made it Not so bad had guests from out of town the food was not the same as the time before Will be a while before I go back.
Business response:
I'm sorry to hear about your disappointing experience at the restaurant. It's understandable that having to wait for your table without receiving an apology or acknowledgment can be frustrating, especially when you have guests from out of town. Consistency in food quality is also crucial for maintaining customer satisfaction. Your feedback is valuable for the restaurant's improvement. We appreciate constructive criticism as it helps us to identify areas for enhancement and ensures better experiences for future guests.
Wish you would soften surfaces to filter out the noise
Business response:
Thank you for your feedback and review. We'll definitely take your suggestion into consideration to enhance your dining experience and hope to welcome you back soon! Regards, The Team at Luna by Giada Scottsdale
Would be cheaper and tastier to just fly to Rome
Business response:
Thank you for your review. We send our apologies for not exceeding your expectations and will use your feedback as a tool on how we can improve. We hope you'll consider giving us a second chance to prove that we can be better. Regards, The Team at Luna by Giada Scottsdale
This is our second experience dining here. The first experience was about a week after opening. At that time, the food was excellent and the service was quite good. This is the reason we booked to go again. On both occasions, the noise in the restaurant ranged from 85-88 dB (I measured with my phone) almost constantly, which is too much, and not safe for the serving staff. We had to basically yell at each other all night to be able to have a conversation. This restaurant appears to be a case of a "Celebrity Chef" putting the... read more
Business response:
Thank you for taking the time to share your detailed feedback with us. We deeply regret that your recent experience fell short of the expectations set during your first visit. Your comments regarding the noise level and service are concerning, and we apologize for any inconvenience or discomfort caused. It's disheartening to hear that our service did not meet the standard we strive for, and we will be addressing these issues with our team to ensure improvement moving forward. Additionally, we appreciate your honest assessmen... read more
Review of the new Caesar's Hotel in Scottsdale and the LUNA restaurant. The hotel was less than impressive walking in the front doors. We had a 7:15pm dinner reservation but we came early to check out the rooftop bar on the 7th floor. When we arrived off the elevator, we seated ourselves at a small table. There were several waitresses scurrying about but none of them came over to take our drink order. In regard to the waitresses, I must comment on their "R" rated outfits. The shorts they wore were so skimpy that their butt c... read more
Business response:
Thank you for sharing your experience with us. We sincerely apologize for the delays and the noise level during your visit. Your feedback regarding the design of the dining space is duly noted and will be considered for future improvements. We regret that the menu offerings did not meet your expectations, and we appreciate your honest feedback about the portion sizes and the quality of the dishes. Rest assured, we will address these issues with our team to ensure a better experience for our guests in the future. We hope you'... read more
Food was marginal at best for the price . Once again, places like ocean or steak 44 for similar price are much better. No flavor with my vodka sauce pasta and focaccia bread much better at Etta. Typical celebrity restaurant
Business response:
Thank you for sharing your feedback with us. We're sorry to hear that your dining experience did not meet your expectations and that you found the food to be marginal. We understand the importance of delivering exceptional culinary experiences, and it's disappointing to learn that we fell short on this occasion. We strive to continuously improve and provide our guests with the best possible dining experience, and your feedback helps us in this endeavor. We appreciate your patronage and hope that you will consider giving us a... read more
Didn’t love this place. I heard good things, but I was super disappointed. Horrible drinks, mediocre food, pretty loud inside. Service was fine at first until we tried sending back a drink because of how bad it was. Instead of accepting it, she URGED us to get a different drink. Second drink comes it was even worse. Would not come back here. Not to mention the pricing is not worth it at all for the experience and food
Business response:
We're sorry to hear that your experience at Luna didn't meet your expectations. Your feedback is important to us, and we apologize for the disappointment you encountered with the drinks and food quality. We strive to provide exceptional service, and we regret that we fell short in this instance. We appreciate your honesty and will take your comments into consideration as we work to improve. Thank you for giving us the opportunity to learn and grow. Regards, The Team at Luna by Giada Scottsdale
Frequently asked questions about Luna By Giada
How is Luna By Giada rated?
Luna By Giada has a 4.3 star rating with 2,660 reviews.
When is Luna By Giada open?
Luna By Giada is closed now. It will open at 3:00 p.m.