Madison Reed Hair Color Bar Walnut Creek

Maria M. 

on Yelp

8 months ago

Thank you for your response; it is very much appreciated. Let me clarify something, though: My checking experience was totally fine. It was actually around 7:00 pm when the new assistant manager came up behind my chair and, in a somewhat rushed manner, spoke quite harshly to the stylist who was finishing my hair. She even said to my stylist, "What exactly are you doing TO HER right now?" This felt discordant and unpleasant, especially given how professional and attentive my stylist was in completing my service. She was very ... read more

Maria M. 

on Yelp

8 months ago

Service received: Five stars Managing team (for this last visit): One star I have been coming to Madison Reed in Walnut Creek for more than a year now (since 7/24/24), and I have truly loved it. The quality of service has consistently kept me coming back. I wanted to share some feedback about my most recent visit on 9/6/25. I arrived on time for my 5:15 pm appointment (a few minutes early, in fact). Around 7:00 pm, the new assistant manager, in a somewhat rushed manner, spoke quite harshly to the stylist who was finishing... read more

christine a. 

on Yelp

9 months ago

Booked a root touch up, all over one-color, dark brown. First process was several levels too light, second process left my roots bright orange, eventually the assistant shampooing, me put color on and finally got a close enough match after 3 processes. It took 3.5 hours and I did not have time for them to blow dry. the girls are super nice, but many seemed inexperienced. Most were fresh out of beauty school and some were shadowing each other on things like shampooing. kind of felt like getting your hair done at cosmetology ... read more

Hanna Ottaway .. 

on Yelp

9 months ago

never get your hair hilighted here. had to go back because was uneven and left with darker hair. i asked if a standard hilight was possible and was assured yes, most traumatic experience and will never go back. 

Heather M. 

on Yelp

9 months ago

My 15 year daughter went in to get her hair done before her first day of school... she was greeted right away when she checked in and told to sit and wait. So she did... for almost an HOUR!! No one came over!!! They took other clients while she sat there right in front of the woman who was going to be her stylist. After over 45 Minutes she finally asked what was going on. At that point her stylist acted like she had never seen my daughter and asked if she left. She tried to blame my daughter for Missing the appt. My daughte... read more

Yazmeen V. 

on Yelp

9 months ago

I was so excited to get my hair done at Madison Reed, unfortunately this place does not live up to all the 5 star reviews. I went in for a consultation before booking my appointment, during which I showed the color inspiration I was aiming for and discussed my hair goals. The stylist I spoke with assured me that the look I wanted was achievable and that a balayage would be ideal. When booking the appointment I specifically noted that I have very thick hair, and expected that to be taken into consideration. When I went in fo... read more

Kim S. 

on Yelp

10 months ago

The Walnut Creek Madison Reed is always nickel-and-diming me. They provide the opposite of a "member" experience. Because of that, I usually go to the San Ramon one which is great and only go to the Walnut Creek one about once a year. But I think today will be my last trip to the Walnut Creek one. 

North B. 

on Yelp

10 months ago

Receptionist today off putting . I arrived early so I was timely. I was reminded it wasn't time yet go walk around its a beautiful day outside. I came back 10 minutes early. Its not your time not until ten more minutes. Poor customer service. How about be welcoming? Im a member from out of town. Poor customer service from first contact. I will update after my color. 

Kerry B. 

on Yelp

a year ago

I made an appointment to get my roots done. When I arrived I was told their hair products could not match my existing blond, that the roots would come out yellow. I was advised to get highlights done but needed to come back for that service, so made an appointment for the next day. When I arrived I was told that they couldn't do highlights either as they are not a full service salon, which I knew. I was interested in just crow highlights, but was told it couldn't be done. I appreciate their honesty but was frustrated that I ... read more