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21 Broadway Ln, Walnut Creek, CA, 94596, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 8:30 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
About to give up on MR online due to long wait times and no calls back from their color specialists, I went into the Walnut Creek store. the staff was friendly and helpful and the manager, Kedra walker, was exemplary. She was extremely accommodating and knowledgable; she generously gave me tips on how to care for my hair as well as to find the color and products that are best suited to my particular needs. what a delightful experience and now I'm looking forward to using these new MR products and having experts to work with.
Business response:
Thank you for taking the time to share your experience, Karyn! We'll pass your kind words along to Kedra and the team. We look forward to seeing you again soon!
update: I went back and they did a phenomenal job at toning my hair to this gorgeous color Thank you so much!!
Business response:
Hi Nicole, we're saddened to hear this about your recent experience at the Hair Color Bar this time. Client experience and service are extremely important to us and we want to make this right. Send us a message here with your contact information and we'll be in touch asap to assist further. Thank you for taking the time to share your experience with us and we hope to get a chance to ensure your next experience is 5-star.
Friendly staff, fast service. Love my color and I just purchased a root membership. Now that they're fully staffed there are a lot of appointments available. Parking is convenient too. It's free if you're only there for the hair appointment.
Business response:
This just made our day, Sara! Thank you for taking the time to share your experience. We look forward to seeing you again soon for another 5-star experience. Welcome to the Madison Reed family!
I like this salon. Its fast and easy, the products are high quality and the stylists are always friendly. The company culture however is flawed. I don't know if its coming from the top or this salon's management, but today was the second time a simple error happened with my color - instead of offering customer service that leans into satisfaction, they are literally afraid to admit any fault or mistakes - and will go lengths to make excuses as to why something could not possibly have been their fault. It is like the manag... read more
Business response:
Hi Rachel, we’re saddened to hear this about your experience at the Hair Color Bar. Client experience and service are extremely important to us, and we want to make this right. Send us a private message here with your contact information, and we can look into this.
5 star rating for Solange who was so sweet and knowledgeable and did a great job touching up my roots. Also added a pro boost per her recommendation and very happy with the results When I come back I'll request only to see her
Business response:
This just made our day, Tiffany! Thank you for taking the time to share your experience. We look forward to seeing you again soon for another 5-star experience. Welcome to the Madison Reed family!
I had the most "AMAZING" experience from start to finish at. Madison Reed. I walked in to the San Ramon, CA store on the Friday before the 4th of July. I was curious, skeptical, and in need of a root touch up. I didn't expect to get an appointment the same day. I was greeted by the receptionist and explained it was my first visit. She asked if I would be willing to drive to Walnut Creek. I agreed to travel to Walnut Creek. Somehow I confused my appointment time and arrived an hour late. Crystal over heard my conversation wi... read more
Business response:
Thank you for the kind words, Yuri! We always love to hear that our clients love their hair color. We look forward to seeing you again soon for another 5-star experience!
Krystal and Joey did a fantastic job delivering the perfect balayage and blow out. My hair is revived!!!
Business response:
Thank you for taking the time to share your experience, Miriam! We'll pass your kind words along to Krystal and Joey. We look forward to seeing you again soon!
Love Madison Reed. I like the quality of the product. I will try to have it done in the salon next time because I want highlights. Easy to do at home and much less expensive. They keep track of your account so it's easy peasy just walk in give them ur phone number and they have your color on file.....Great place!!!!
Business response:
This just made our day, Carole! Thank you for taking the time to share your experience. We look forward to seeing you again soon for another 5-star experience. Welcome to the Madison Reed family!
Wrote my first review 2 years ago, I think an update is in order. I still love the concept and have been here quite a few times, since the lock downs. The price has gone up though. I pay over $80 now for roots with tip. I finally got around getting the Balayage. It was ok. My ends are more brassy instead of caramel, but I got used to it and even like it - the first few weeks was weird though. What will probably keep me from coming here for a while is the fact, that I didn't feel comfortable the last time I was here, since ... read more
Business response:
Awesome! We LOVE this Alexa!!! Thank you so much for sharing your experience here. You made our day. See you soon for supplies. You have a perfect maintenance plan in mind. :)
Madison Reed Hair Color Bar Walnut Creek has a 3.6 star rating with 363 reviews.
Madison Reed Hair Color Bar Walnut Creek is open now. It will close at 8:00 p.m.