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Massey Services Inc
- Pest Control
- Orlando, FL
About this business
Location details
315 Groveland St., Orlando, FL, 32804, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 6:00 p.m. | |
| Tue | 7:00 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 6:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
I was charged 2 years in a row for termit service that I canceled April 2022. Massey called me in April 2022 to set up termit inspection. I informed her that I sold the house in November 2021 and did not need service anymore. she informed me it was transferable. I told her I would mention it to the new owner, but I no longer needed the coverage. I was taking care of my dying father and neglected to open my bank statements. in September I was able to check on my paperwork and discovered I was charge for termit coverage in M... read more
Business response:
Dear Sylvia, Thank you for reaching out to us and bringing your concerns to our attention. We apologize for any inconvenience you have experienced with our service. We take customer feedback seriously and strive to provide the best experience possible. We understand your frustration regarding the recurring charges for termite coverage that you had cancelled in April 2022. Our team should have handled your cancellation request promptly and effectively. We apologize for any miscommunication or oversight that may have occurre... read more
I was charged for services that were never rendered and I have been attempting to get my money back since 06/09/2023 and continue getting the run around.
Business response:
Greetings Tiffany, Thank you for bringing this matter to our attention. We apologize for any inconvenience you have experienced regarding our services. We take customer satisfaction very seriously, and we sincerely apologize for the delay in resolving this issue. We understand your frustration in not receiving the services for which you were charged. Please be assured that we have spoken to the refund department and your refund is processing and has been rushed. The Regional Manager of our South Texas region will be cont... read more
Irrigation maintenance program + landscape services are pretty good. For the other hands never consider Massey for Termite Protection, they have a really bad service at least in Orlando area
Business response:
Mr. Roberto, thank you for bringing this to our attention. We sincerely apologize for the unpleasant experience. Please provide us with your property address to see your concerns are addressed and resolved as quickly as possible. Our email address is wecare@masseyservices.com. Someone from our Corporate Headquarters will contact you, we look forward to your reply and assisting. Once again, our apologies.
Because they don't delivered what they promised! Zero customer service. My account manager ignored my problem, they only wanted my credit card!
Business response:
Good afternoon Mr. Ben, We sincerely apologize for the unpleasant experience. This does not reflect our customer service guidelines in any way, as we take pride in Total Customer Satisfaction being our number one priority. We would like to further assist you. May you please provide us with the property address or account number so we may better assist you to resolve this matter. You may respond to us in a private message with this information. Thank you, Massey Services Customer Care
RecommendedI've used Massey Services for years for my lawn and only had a few issues which were always addressed. In March I took the free irrigation inspection and signed up for the annual contract, which included monthly inspections and parts only for repairs. I paid $190 up front and then $90 a quarter. They replaced two sprinkler heads in April. One did not work so I had to call twice for service. It still didn't work (not popping up or putting out water). I've had one inspection and made two other calls to get the sprinkler fixed.... read more
Business response:
Greetings Darlene Sudbury, we are sorry to hear about your negative experience with our GreenUP Lawn Care Service. We apologize for any inconvenience caused and we take your feedback seriously. We have forward it to the Regional Manager, and someone should be contacting you. Thank you for bringing this to our attention. Have a wonderful weekend.
Both next door and us had Massey lawn care. TERRIBLE SERVICE. When we both left Massey we had weeds everywhere. Now with a different company both lawns are looking Much better and Very Few weeds left. Often the Massey 'lawn technicians' would tell us the exact opposite of their other 'technician'. Seems like nobody knew what they were doing. If you want a terrible looking lawn and a lot of headaches use massey. Now they even want money for coming out when I did not request it. We are now with another company, that knows what... read more
Business response:
Greetings Ron, We apologize for the negative experience you had with Massey Services GreenUP Lawn Care. We take all feedback seriously and are sorry to hear that our service did not meet your expectations. We understand the frustration caused by inconsistent information and the issues with weeds. Please note that we always strive to provide the best service possible and will use your feedback to improve in the future. Someone should be contacting you, we would like to discuss the situation further and make it right. Thank y... read more
This company is a complete fraud. They send out a college kid with a sob story and false promises so that you will try them out. TWO brown recluse bites later, multiple calls to these jokers with the cancellation of our contract verified, and we still have to dispute recurring charges. We had to pay for a different pest control service to come while we are still paying for Massey. We never had a pest issue before we hired this BS. We keep an exterminator as a preventative measure yet never had a problem until we hired this c... read more
Horrible costumer service. Had a 3:30 appointment for our initial consultation. I called twice and kept being told they were calling the technician to see where he was and he was going to call me. Finally, at 4:30 I get a phone call. He tells me he was “caught up with a leak” and is at a location around 30-minutes away and would be leaving in about 10-minutes. 2 hours late for an appointment and I had to call the company to see where someone was several times? Stick with a company that honors your appointment time!
Business response:
Dear Erica, Thank you for bringing this issue to our attention. We apologize for the inconvenience caused by the delay in the arrival of our technician for your consultation. We understand that your time is valuable and we should have been more prompt in keeping our appointment. We apologize for the miscommunication and can assure you that this is not our standard level of service. Please provide us with your property address to see your concerns are addressed and resolved as quickly as possible. Our email address is wecar... read more
Called 5 times and no return calls. Signed up for lawn service on 4/11/23 and my grass has been cut once. Hector a manager I called said it was cut on 4/28/23 which I replied no one showed up as I was home, his answer was the lawn tech is one of his best guy’s and don’t lie! But I have cameras and and they don’t lie! Look at my Massey app today and it shows that they cut my lawn on 05/17/23. Look at my cameras for that date, no Massey Crew was at my house. Called our neighbor and she confirmed grass still not cut.Terrible cu... read more
Frequently asked questions about Massey Services Inc
How is Massey Services Inc rated?
Massey Services Inc has a 4.6 star rating with 32,145 reviews.
When is Massey Services Inc open?
Massey Services Inc is closed now. It will open at 7:00 a.m.