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Massey Services Inc
- Pest Control
- Orlando, FL
About this business
Location details
315 Groveland St., Orlando, FL, 32804, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 6:00 p.m. | |
| Tue | 7:00 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 6:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
Beware of this company!! I have made several attempts to cancel an account after a contract was expired and this company has continued to charge me and have had to dispute & call multiple times talking to several supposed management people. They will lie and tell you that your good & promise that account is closed & disregard the bill that continues to get emailed. Just had to pay another bill for services that was NOT rendered. How the heck do you break up with a pest control company. I have to post a Google review in hopes... read more
Business response:
Linda, Thank you for sharing your feedback. We apologize for the ongoing issues you've encountered with canceling your account and for any frustration this has caused. This is not the experience we want our customers to have, and we regret any inconvenience you’ve faced. Upon reviewing your account, we do see this has been corrected. Our Corporate Office will be reaching out to you to address. Once again, our apologies. Thank you, Massey Services Customer Care
We have been longtime customers of Massey Services. For several weeks now we have made many calls for a supervisor to come assist us with some spots in our lawn and dead shrubs. However, no one will respond to us. It’s a shame that this company does not care about its loyal customers because they could easily remedy our issues and retain a customer. I would not recommend this company to anyone. When they call and ask how our service was, I have told them my complaints. They assured me someone in management would get back to ... read more
Business response:
We apologize for the negative experience you’ve had, Erin. Your feedback is very important to us, and we regret the lack of response and follow-up regarding the issues with your lawn and shrubs. This is not the level of service we strive to provide, especially to our longtime customers. Our Corporate Office will contact you directly to discuss the details of your experience and to work towards a satisfactory resolution. We appreciate you bringing this matter to our attention and allowing us the opportunity to make things ri... read more
RecommendedI have used Massey for years and have three services. Massey Greenup Landscape service used to leave a detailed report of services performed. For months now, I have received nothing. My yard is full of weeds and the back and sides look a mess. I just receive a bill without any explanation. This last month, I did not even receive a bill.
Business response:
We sincerely apologize for the issues you've been experiencing Nancy-Lee. We understand your frustration and regret that we have not met your expectations. This is not the type of service we aim to provide. To assist you further, we need additional information to locate your account. Could you please email us at wecare@masseyservices.com with your property address and full name? Kindly mention this review in your email. Once we receive this information, our corporate office will promptly contact you to address your concerns... read more
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I started working with Massey to keep my brand new sod looking good. In less than two years it has deteriorated into a mess filled with weeds and brown spots. Even worse, I couldn’t get anyone to respond to me when I tried to cancel. SAVE YOUR MONEY, SAVE YOUR LAWN - choose a different company.
Business response:
Thank you for sharing your experience with us, Sara. We sincerely apologize for the deterioration of your lawn and the difficulties you've faced in trying to reach us. Your situation is concerning, especially since you started with us to maintain your new sod. This is not the standard of service we aim to provide, and we deeply regret the inconvenience this has caused you. To resolve this matter, the Corporate Office will contact you directly. We are committed to addressing your concerns and ensuring your lawn receives the ... read more
Hands down the worst company to work for, they don’t treat their customers properly and don’t train you worth shit. Absolutely garbage company.
Probably the WORST RUN COMPANY IVE EVER DEALT WITH!!! My parents used them for landscaping, irrigation and pest control. After they moved , I took over house, and they stopped showing up. I called ,TECHNICIAN NEVER CALLED BACK, NEVER SHOWED UP. Manager NEVER AVAILABLE, only answer service who is UNABLE TO CONNECT YOU TO ANYONE AND WHOM KNOWS NOTHING ABOUT THE SERVICES!!! In other words they are useless at helping you. Irrigation plan promises : ongoing inspection, adjustment of zone settings, and protection from overspendi... read more
Business response:
Hello Amy, we deeply regret the frustration you've experienced with our service and the lack of communication from our team. The issues you mentioned, are not reflective of the standards we aim to uphold. Our Corporate Office will promptly contact you to address your concerns and work towards a satisfactory resolution. We appreciate you bringing this to our attention. We value your feedback and the opportunity to make this right. Thank you for your patience as we work to resolve these issues. Once again, our apologies.
We just moved to The Villages in Florida and sign up with Massey, they supposedly came out to fix my irrigation, not fixed! No one returns my calls! Probably will cancel!
Business response:
Thank you for your feedback, David. We're sorry to hear about your experience with our irrigation service and the lack of communication. Our Corporate Office will be reaching out to you shortly to address your concerns and ensure your issues are resolved. We appreciate the opportunity to make things right and improve your experience with Massey. Once again, our apologies. Thank you, Massey Services Customer Care
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Frequently asked questions about Massey Services Inc
How is Massey Services Inc rated?
Massey Services Inc has a 4.6 star rating with 32,145 reviews.
When is Massey Services Inc open?
Massey Services Inc is closed now. It will open at 7:00 a.m.