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Massey Services Inc
- Pest Control
- Orlando, FL
About this business
Location details
315 Groveland St., Orlando, FL, 32804, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 6:00 p.m. | |
| Tue | 7:00 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 6:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
krista the office manager off mlk wouldnt stop speaking over me, was too worried about being right and not at all worried about the customer. i spend $1000 last month with them and now they send a bill today without ever calling me. when i call upset she hangs up on me. this company doesnt care about their customers or that woman would never be in charge.
Business response:
Thank you for bringing this to our attention. We are extremely sorry to hear about the unpleasant service you have had. You have our sincerest apologies, and we completely understand your frustration. This does not, in any way, reflect our customer service guidelines, as customer service is our number priority. Your email has been escalated to the Regional Manager of your region. Someone will be contacting you as soon as possible. Once again, we apologize and hope to have this resolved quickly. Thank you, Massey Services Cu... read more
Lack of communication, lack of organization, deceiving. I would truly not recommend this company. I have emailed with the details of our situation, and we no longer want to do business with Massey Services.
We have had Massey for years and the service getting worse and worse We have termite control containers they are suppose to fill them yearly. They are under dirt Refuse to dig up and fill.When you call they say yearly maintenance fee is for when the termite get In the house and destroy it. Yea right. Sonething wrong with this company
Business response:
Thank you for bringing this to our attention. We are extremely sorry to hear about the unpleasant service you have had. You have our sincerest apologies and we completely understand your frustration. This does not, in any way, reflect our customer service guidelines, as customer service is our number priority. If you can please, provide us with your property address to assist you and to escalate this to wecare@masseyservices.com. As soon as we can locate your account, we will escalate this to the Regional Manager in your are... read more
I am a former Massey green up tech. I gave them a 6 month notice of my departure from the company. They even gave me an award for my service. I was good to them. On my final paycheck they took $1300 away from me and when I called payroll to inquire why, they told me I was not entitled to that money. The regional manager has refused to return my call to get a detailed explanation as to why they have chosen to take money from me but I am about to escalate if I do not receive an explanation. Department of labor here I come…
Seems like this company needs to have better training for lawn services. at least their irrigation team is good.
Business response:
Mr. Anderson, Thank you for your feedback. We regret not having met your expectations. Your concern will be forwarded to our corporate office and regional manager for an immediate review. We value your business and feedback. Please kindly message us at WeCare@Masseyservices.com your contact information so that you can be contacted. Thank you.
I absolutely do not recommend them. I was a prior Massey customer and was satisfied, so I referred my daughter who had an unusual mite issue. As it was an emergency, I was able to get her an immediate appointment. They came out and told her they had to send the sample out. That was 2 weeks ago. She called multiple times, daily, as the issue got worse. She ended up needing to call someone else since it was worsening and Massey was not responding. I also called several times for her and still have gotten no call back. We both... read more
Business response:
Ms. Marie, please accept our most sincere apology. We regret not having met your expectations and in our lack of response and urgency. Please kindly email us at Wecare@masseyservices.com with your daughter's property address and a good phone number. We take these matters very seriously and would like to notify the Regional Manager and our corporate office immediately. Thank you.
We signed and prepaid a contract in October 2022. Weeds were our biggest concern. To date, there is no evidence that they are being controlled at all. We were accused of over spraying for weeds which was not true and it appears on every monthly statement. It would be nice to have some upper management come out and take a look at what is…NOT BEING DONE! And then let’s see some results to our request! When our problem is taken care off…shortly…I might possibly recommend! But until then… Reach out to 208-790-2674 Absolutely th... read more
Business response:
Ms. Christopherson, we regret this negative experience. Your satisfaction is our priority. Your concerns will be forwarded to the regional manager and our corporate office. You will be contacted for a resolution. Thank you
Is this the 1st complaint absolutely NOT but this will be the last… they were let go as of 2/8/23 Grass in area dead paying Massey irrigation to care for & adjust settings as needed as homeowner is 76 & not able. I her a daughter was with the 2nd man to come out “Peter Lugo General Manager” & witness to him walking yard and checking all 6 zones in the DARK with light from his cell phone…after my mother was told which is recorded on ring… “ fitting/pipe needs glue near a/c unit. Massey has policy worker can’t do work without... read more
Business response:
Ms. Alane, thank you for bringing this to our attention. We sincerely apologize for the unpleasant experience. Please provide us with your property address to see your concerns are addressed and resolved as quickly as possible. Our email address is wecare@masseyservices.com. Someone from our Corporate Headquarters will contact you, we look forward to your reply and assisting. Once again, our apologies.
The initial customer service and follow up from Massey was great. However, we had an issue where an unscheduled technician kept showing up at our unit. There was a note on our account that specified scheduling ahead was needed to make sure someone was home. I received a bill in November for outside services performed, which was completely fraudulent as we have a camera and could see the tech was only showing up to knock, and then walking away each time. Also, we are a condo unit, so only inside services were to be provided. ... read more
Business response:
Gabby Castellano, Thank you for bringing this to our attention. We sincerely apologize for the unpleasant experience. Please provide us with your property address to see your concerns are addressed and resolved as quickly as possible. Our email address is wecare@masseyservices.com. Someone from our Corporate Headquarters will contact you, we look forward to your reply and assisting. Once again, our apologies.
Frequently asked questions about Massey Services Inc
How is Massey Services Inc rated?
Massey Services Inc has a 4.5 star rating with 27,121 reviews.
When is Massey Services Inc open?
Massey Services Inc is closed now. It will open on Monday at 7:00 a.m.