Merlewood Care Home - Elizabeth Finn Homes

4.8

Skilled Nursing
Virginia Water, SRY

About this business

Healthcare Skilled Nursing

Location details

Merlewood, Hollow Lane, Virginia Water, SRY, GU25 4LR, United Kingdom

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4.8122 reviews

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Pam P

5 years ago

All the staff at Merlewood are courteous, caring and helpful. They have made every effort to engage residents in activities and keep contact with friends and family during these difficult months during the covid pandemic.

Business response:

Thank you for your review. We are very proud of the care we provide for our residents especially in these difficult times.

Margot B

6 years ago

I would like to congratulate Merlewood for the wonderful way in which everyone has worked to keep everyone safe, secure, and thriving! I have come there as a volunteer for many years and have seen and witnessed your great kindness and care for friends and residents - a wonderful place when the time comes to enjoy and relax.

Business response:

Thank you for your lovely review. We are proud of the team's response to keep everyone safe. We look forward to seeing you soon.

Ann H

6 years ago

My husband has been a resident for nearly 1 year. During this time he has received the most outstanding care and nursing. The whole feel of Merlewood is one of sincere friendliness and professionalism. Management, which has eased the sadness of missing him at home. I am highly grateful and consider ourselves very fortunate to have found this nursing home and to have a place there.

Business response:

Thank you for you lovely review of the care and team at Merlewood. We take pride in the compassion and homely atmosphere experienced by residents and families.

Gen S

6 years ago

My aunt has been a resident for 4 years at Merlewood in Virginia Water. She is very happy there and we both are very impressed and happy with the way the home has handled the Covid-19 crisis. Some visiting from outside her room has certainly helped and hopefully, this will be able to be increased to some extra visiting time slots in the near future.

Business response:

Thank you for your review. We are slowly moving forward with unlocking and further visiting arrangements.

Jane C

6 years ago

The Coronavirus pandemic has challenged everyone, but we hear so much in the news about how care homes, in particular, have struggled at this time. Merlewood, however, has done a brilliant job. They closed to visitors before the national lockdown and since then have maintained excellent vigilance and precautions. The staff have been aware of how much the residents miss contact with visitors, but have put on events and services to raise spirits. The home has been free of cases of the virus and is now able to start lifting res... read more

Business response:

Thank you so much for your lovely review. We are proud to have remained free from the virus and are now able to offer garden visits.

Peta W

6 years ago

The staff have dealt well with all the restrictions resulting from Covid-19, managing to keep residents safe and reassured whilst in lockdown. Activities have had to be suspended for the time being. Management has kept relatives updated throughout.

Business response:

Thank you so much for your lovely review. We are now able to offer garden visits and hope to offer more in the near future.

Liz

6 years ago

My mother became unable to cope during lockdown. As she had previously been to Merlewood for a short stay, it was our first choice. They were able to accommodate my mother within 24 hours which was amazing. The transfer was arranged and she was very efficiently transferred to her room. It was very strange not being able to help her settle but the staff have helped her to adjust to the new surroundings and she is being looked after very well.

Business response:

Thank you for taking the time to review and share your experience of your mother's admission to Merlewood. We appreciate your feedback, we take pride and satisfaction in delivering quality compassionate care.

Catherine R

6 years ago

The most delightful staff who were so caring at all times. My mother was given the best end of life care from September 2019 to April 2020. She was happy and comfortable. Could not fault anything.

Business response:

Thank you for taking the time to review and share your experience of your mother's time at Merlewood. We appreciate your feedback, we take pride and satisfaction in delivering quality compassionate care to our residents and their families.

Jeanie B

6 years ago

The time my nephew was in Merlewood was the best we could have wished for in the circumstances. The care he was given was wonderful and after being in hospital for a week, he so appreciated the lovely food provided that was presented beautifully as well. All the staff were so good and I cannot praise these people enough.