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Merlewood Care Home - Elizabeth Finn Homes
- Skilled Nursing
- Virginia Water, SRY
About this business
Location details
Merlewood, Hollow Lane, Virginia Water, SRY, GU25 4LR, United Kingdom
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1st class care home, so much so that my uncle is talking about going back during the winter to catch up with all the friends he has made. He has enjoyed the organised events, food and the friendliness of all the staff. We were even able to book a meal to eat with our uncle when we visited.
Business response:
Thank you. We are pleased that your uncle has made friends at Merlewood, and enjoyed staying with us.
Although only three weeks stay, my mum had the very best care at Merlewood. My mum's end-of-life care was exemplary thank you to you all. I will always remember your kindness and support.
Business response:
We are always honoured to be chosen to care for someone and their family at the end of their life. Thank you for your lovely review.
I had a brief stay of a month here following a spell in hospital. The friendly staff had a high standard of care and cleanliness throughout. They were very attentive in ensuring that I had a comfortable stay. There is the added bonus that the premises are surrounded by a large peaceful garden.
Business response:
Thank you. We are glad that you enjoyed a pleasant and peaceful stay at Merlewood. Our grounds are indeed a huge bonus for those who enjoy the outdoors and the wildlife. We are very lucky!
I had had an accident and could not look after myself. The only place I could think of was the home where my mother lives, Merlewood. The care/staff is everything one could want friendly, knowledgable and professional. I would thoroughly recommend Merlewood.
Business response:
Thank you for your kind comments regarding the care you received at Merlewood. Glad we could help you to get back on your feet.
I find all the carers kind, thoughtful and very supportive. The atmosphere at Merlewood is happy, homely and friendly and the outside spaces are a real bonus. Tere have been problems with the quality with the food, but I understand that improvements are on the way.
Business response:
We are very proud of our staff, many who have been here for a very long time! Thank you for mentioning them - it is always very gratifying for them to receive kind comments like yours. We are also pleased that you are enjoying the outside spaces - a real bonus in the warm weather! We are lucky that we enjoy such a fabulous location.
The lovely staff have made my stay so pleasant and successful in supporting my recovery. They've been kind, thoughtful and gone out of their way to help - and always with a smile. The facilities here are very comfortable, clean and fresh. The courtyard gardens are delightful and very relaxing not too formal. All in all, a lovely atmosphere.
Business response:
Thank you for taking the time to review your stay at Merlewood. I will share your comments with the team. We wish you well with your ongoing recovery.
I have really enjoyed my short stay. It was nice to see some people I recognised from my last stay here and to meet some new people this time. The staff, as usual, were lovely. Nothing was too much trouble. I really enjoyed the trips out.
Business response:
It was lovely to see you again and we also enjoyed having you stay with us. We look forward to seeing you again soon.
I was struck immediately by the kindness and friendliness of all the staff and such residents that I met. The home was a very happy place, despite the sadness that the residents must have had in their lives prior to entering the home.
Business response:
We are glad you enjoyed your stay and we look forward to welcoming you back later in the year.
Very well treated with kindness and dignity.
Business response:
It was a pleasure to have you stay with us. We are glad to have been able to help in your time of need. We look forward to seeing you again.
Frequently asked questions about Merlewood Care Home - Elizabeth Finn Homes
How is Merlewood Care Home - Elizabeth Finn Homes rated?
Merlewood Care Home - Elizabeth Finn Homes has a 4.8 star rating with 109 reviews.
When is Merlewood Care Home - Elizabeth Finn Homes open?
Merlewood Care Home - Elizabeth Finn Homes is open now. It is open 24/7.