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Merlewood Care Home - Elizabeth Finn Homes

4.8

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Location details

Merlewood, Hollow Lane, Virginia Water, SRY, GU25 4LR, United Kingdom

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4.8122 reviews
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Jean P's profile image
Jean P 
2 years ago

I am a new kid on the block and I have only been here five weeks and I am self-caring so I am unable to give you an overall review but what I see and feel, it is a well-run care home. 

Business response:

Thank you for your review. We welcome you to Merlewood and making it your home. 

Diana C's profile image
Diana C 
2 years ago

This is my third visit in three years - two weeks post-hand operation. On this occasion, live on my own - using crutches due to spinal problems. Most staff are very helpful and service is good. Breakfast orders are a problem - rarely get items ordered, especially on weekends. Room is basic but comfortable. Mirror in bedroom would be helpful. 

Business response:

Thank you for taking the time to review your time with us, your comments will be shared with the teams. The concern about breakfast orders were addressed during your stay as soon as we were aware. We will look into getting mirrors for a few rooms currently without them. 

Les H's profile image
Les H 
3 years ago

My mother moved into Merlewood recently and is very happy with her residence here. The staff are wonderful and nothing is any trouble. They are always compassionate, smiling and friendly. Her room is always clean! 

Business response:

Thank you for your lovely words and comments. I am so pleased your mum feels at home here. 

N A's profile image
N A 
3 years ago

Comfortable room, attentive staff. 

Business response:

Thank you taking time to complete the review. I am pleased your wife has settled well at Merlewood. 

Sue S's profile image
Sue S 
3 years ago

The staff here at Merlewood are fabulous, very caring and nothing is too much trouble. 

Business response:

It has been a pleasure to be able to support your grandmother and yourselves with the move to Merlewood. I will share your review with the staff. 

Mike H's profile image
Mike H 
3 years ago

I looked after over a dozen care homes in and around the area before I chose Merlewood. In my opinion, the home, staff and management are by far the best that I came across. The surroundings are beautiful, the home is peaceful, and the rooms have outdoor access to lovely gardens. The room itself is of a high standard and can be modified to suit your needs. Mum's been there nearly eight months, and I'm more than happy and glad I chose Merlewood. 

Business response:

Thank you for your lovely review. Everyone is making the most of having very easy garden access in the sunshine. 

G T's profile image
G T 
3 years ago

I was at the home for four weeks having come straight from four weeks in hospital having a heart operation. It was the perfect way to find myself again before going home. I can not emphasise how well I was treated and helped me to become independent again. All staff were so kind and helpful without exception and I tried to take part in activities such as carpet bowls, balloon tennis and card games. 

Business response:

It was a pleasure to help in your recovery. We are glad you have continued to rebuild your strength even more since going home. 

Jennifer T's profile image
Jennifer T 
3 years ago

My husband needed respite care following an extended stay in the hospital. When he arrived, he had virtually no mobility. Merlewood proved to be the ideal care home for the provision of medical, personal and recuperative care he needed. All the staff were really positive and actively helped him to retain better health, mobility and positivity. We could not have asked for more. As his wife, I had complete confidence in the care he was receiving, which was also an important reassurance for me in what was a very difficult situa... read more

Business response:

Thank you for your lovely review. It is a pleasure to have supported your husband's recovery. 

J L's profile image
J L 
3 years ago

My father has been at Merlewood for six months. He is well looked after and the carers are supportive and friendly in their interactions with him. He can be rather rigid and exacting in his views and opinions but they display patience and accommodate him as much as possible to maintain the limited independence he has. When dealing with management issues, I have found the staff to be helpful and reactive to my needs. Merlewood is a welcoming establishment for both visitors and residents. 

Business response:

Thank you for your review and taking the time to complete it. A person centred individual approach to care of the resident and their loved ones is very important to us. 

Frequently asked questions about Merlewood Care Home - Elizabeth Finn Homes

How is Merlewood Care Home - Elizabeth Finn Homes rated?

Merlewood Care Home - Elizabeth Finn Homes has a 4.8 star rating with 122 reviews. 

When is Merlewood Care Home - Elizabeth Finn Homes open?

Merlewood Care Home - Elizabeth Finn Homes is open now. It is open 24/7.