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Merlewood, Hollow Lane, Virginia Water, SRY, GU25 4LR, United Kingdom
Get directionsThe care home, which I have volunteered at from 2006 until the start of the Covid-19 pandemic, is a friendly place. Lovely decor and caring staff. The home is set in stunning grounds and has good accommodation.
Business response:
Thank you for taking the time to complete this review. You and the other volunteers have been really missed. We truly look forward to seeing you again very soon.
My wife has been in Merlewood Care Home for more than twelve months during which she has received constant and overwhelming support and attention. All the staff, nurses, carers have become her friends and she tells me she is very happy at Merlewood.
Business response:
Thank you for your kind words and lovely comments. The last 12 months have been hard for everyone. I will ensure your comments are shared with everyone.
My mother is extremely well looked after. All of her needs are met and she is included in social activities. I am regularly informed of her progress and the staff are all so kind and helpful, nothing is too much trouble. Merlewood go above and beyond to ensure their residents are happy and stimulated.
Business response:
Thank you for taking the time for this lovely review. I will ensure your comments are shared with everyone.
My mother entered Merlewood 3 weeks before the national lockdown in March 2020. Her arrival from hospital was extremely well managed by Marlewood and our family was made very welcome by all staff there. Due to lockdown restrictions, access has been minimal, however, communication between the home and my father has been excellent with daily phone calls being made by Marlewood. My mother has built a close, happy and trusting relationship with the staff.
Business response:
Thank you for your review, I will ensure it is shared with the staff. We are looking forward to welcoming family and friends back in to visit as soon as we are able.
Mum moved to Merlewood nearly two years ago after being unable to continue living at home. She was reluctant at first, but it did not take long for her to settle and to join in with some of the activities on offer. She has been very well looked after, her needs are all met with unfailing kindness and it is a great relief to her family to know that she is safe. The last 12 months have been so challenging, but everyone at Merlewood has risen to that challenge and dealt with whatever was thrown at them. We are now hoping for so... read more
Business response:
Thank you for your heart felt review. The team have been amazing in the last 12 months, they have shown true dedication. Your mum clapped for carers weekly at her door during the height of the pandemic. We are all truly looking forward to something nearer normal and seeing you more frequently again in the not too distant future all being well.
My mother has been made to feel so welcome and at home since she arrived at Merlewood in July. Staff and carers are all so friendly and make Mum feel very comfortable, all her needs are catered for. She enjoys participating in some of the home's activities and always talks about the quality of the food they serve, it sounds delicious. The home has dealt well with the added pressures Covid has brought and strive to keep residents and their families safe by providing a comfortable visiting room with a glass partition. My mothe... read more
Business response:
Thank you for this lovely review. The team have worked hard through covid. I am glad your mum has settled in well.
All the staff at Merlewood are courteous, caring and helpful. They have made every effort to engage residents in activities and keep contact with friends and family during these difficult months during the covid pandemic.
Business response:
Thank you for your review. We are very proud of the care we provide for our residents especially in these difficult times.
I would like to congratulate Merlewood for the wonderful way in which everyone has worked to keep everyone safe, secure, and thriving! I have come there as a volunteer for many years and have seen and witnessed your great kindness and care for friends and residents - a wonderful place when the time comes to enjoy and relax.
Business response:
Thank you for your lovely review. We are proud of the team's response to keep everyone safe. We look forward to seeing you soon.
My husband has been a resident for nearly 1 year. During this time he has received the most outstanding care and nursing. The whole feel of Merlewood is one of sincere friendliness and professionalism. Management, which has eased the sadness of missing him at home. I am highly grateful and consider ourselves very fortunate to have found this nursing home and to have a place there.
Business response:
Thank you for you lovely review of the care and team at Merlewood. We take pride in the compassion and homely atmosphere experienced by residents and families.
Merlewood Care Home - Elizabeth Finn Homes has a 4.8 star rating with 109 reviews.
Merlewood Care Home - Elizabeth Finn Homes is open now. It is open 24/7.