Merlewood Care Home - Elizabeth Finn Homes

4.8

Skilled Nursing
Virginia Water, SRY

About this business

Healthcare Skilled Nursing

Location details

Merlewood, Hollow Lane, Virginia Water, SRY, GU25 4LR, United Kingdom

Get directions

4.8122 reviews

Select a rating

Deborah B

5 years ago

Merlewood has exceeded my expectations - my father was suddenly discharged from hospital on a Friday afternoon and they were able to take him at short notice and managed the situation for us - my father has settled well and has gone from respite to permanent resident. He is well looked after and we are kept informed of changes promptly.

Business response:

Thank you for taking the time to review Merlewood. It is always a huge compliment and pleasure when new residents decide to stay permanently. I will ensure the whole team have an opportunity to read your comments.

J P

5 years ago

My mum has been a resident in Merlewood for 3 years now and the care is exceptional. They have looked after her so well when she had pneumonia and nursed her through COVID19, which she survived despite being 97 years old. She has a lovely sunny room overlooking the grounds and she has enjoyed the social activities and trips out in the minibus. The carers are lovely with her and are also very efficient and professional. Mum is happy here.

Business response:

Thank you for your lovely review of the home and the staff, I will not hesitate to share your kind words with the team. It is so nice to see your mum and other residents bounce back to themselves from a difficult year.

T F

5 years ago

Fine!

Business response:

Thank you for taking the time to review the care at Merlewood. It is great to see you would recommend Merlewood as a care provider.

M H

5 years ago

The care home, which I have volunteered at from 2006 until the start of the Covid-19 pandemic, is a friendly place. Lovely decor and caring staff. The home is set in stunning grounds and has good accommodation.

Business response:

Thank you for taking the time to complete this review. You and the other volunteers have been really missed. We truly look forward to seeing you again very soon.

Richard G

5 years ago

My wife has been in Merlewood Care Home for more than twelve months during which she has received constant and overwhelming support and attention. All the staff, nurses, carers have become her friends and she tells me she is very happy at Merlewood.

Business response:

Thank you for your kind words and lovely comments. The last 12 months have been hard for everyone. I will ensure your comments are shared with everyone.

Angela S

5 years ago

My mother is extremely well looked after. All of her needs are met and she is included in social activities. I am regularly informed of her progress and the staff are all so kind and helpful, nothing is too much trouble. Merlewood go above and beyond to ensure their residents are happy and stimulated.

Business response:

Thank you for taking the time for this lovely review. I will ensure your comments are shared with everyone.

Alison P

5 years ago

My mother entered Merlewood 3 weeks before the national lockdown in March 2020. Her arrival from hospital was extremely well managed by Marlewood and our family was made very welcome by all staff there. Due to lockdown restrictions, access has been minimal, however, communication between the home and my father has been excellent with daily phone calls being made by Marlewood. My mother has built a close, happy and trusting relationship with the staff.

Business response:

Thank you for your review, I will ensure it is shared with the staff. We are looking forward to welcoming family and friends back in to visit as soon as we are able.

Linda C

5 years ago

Mum moved to Merlewood nearly two years ago after being unable to continue living at home. She was reluctant at first, but it did not take long for her to settle and to join in with some of the activities on offer. She has been very well looked after, her needs are all met with unfailing kindness and it is a great relief to her family to know that she is safe. The last 12 months have been so challenging, but everyone at Merlewood has risen to that challenge and dealt with whatever was thrown at them. We are now hoping for so... read more

Business response:

Thank you for your heart felt review. The team have been amazing in the last 12 months, they have shown true dedication. Your mum clapped for carers weekly at her door during the height of the pandemic. We are all truly looking forward to something nearer normal and seeing you more frequently again in the not too distant future all being well.

Emma P

5 years ago

My mother has been made to feel so welcome and at home since she arrived at Merlewood in July. Staff and carers are all so friendly and make Mum feel very comfortable, all her needs are catered for. She enjoys participating in some of the home's activities and always talks about the quality of the food they serve, it sounds delicious. The home has dealt well with the added pressures Covid has brought and strive to keep residents and their families safe by providing a comfortable visiting room with a glass partition. My mothe... read more

Business response:

Thank you for this lovely review. The team have worked hard through covid. I am glad your mum has settled in well.