Merlewood Care Home - Elizabeth Finn Homes

Gen S 

on Carehome.co.uk

5 years ago

My aunt has been a resident for 4 years at Merlewood in Virginia Water. She is very happy there and we both are very impressed and happy with the way the home has handled the Covid-19 crisis. Some visiting from outside her room has certainly helped and hopefully, this will be able to be increased to some extra visiting time slots in the near future. 

Peta W 

on Carehome.co.uk

5 years ago

The staff have dealt well with all the restrictions resulting from Covid-19, managing to keep residents safe and reassured whilst in lockdown. Activities have had to be suspended for the time being. Management has kept relatives updated throughout. 

Jane C 

on Carehome.co.uk

5 years ago

The Coronavirus pandemic has challenged everyone, but we hear so much in the news about how care homes, in particular, have struggled at this time. Merlewood, however, has done a brilliant job. They closed to visitors before the national lockdown and since then have maintained excellent vigilance and precautions. The staff have been aware of how much the residents miss contact with visitors, but have put on events and services to raise spirits. The home has been free of cases of the virus and is now able to start lifting res... read more

Liz 

on Carehome.co.uk

5 years ago

My mother became unable to cope during lockdown. As she had previously been to Merlewood for a short stay, it was our first choice. They were able to accommodate my mother within 24 hours which was amazing. The transfer was arranged and she was very efficiently transferred to her room. It was very strange not being able to help her settle but the staff have helped her to adjust to the new surroundings and she is being looked after very well. 

Catherine R 

on Carehome.co.uk

5 years ago

The most delightful staff who were so caring at all times. My mother was given the best end of life care from September 2019 to April 2020. She was happy and comfortable. Could not fault anything. 

Jeanie B 

on Carehome.co.uk

5 years ago

The time my nephew was in Merlewood was the best we could have wished for in the circumstances. The care he was given was wonderful and after being in hospital for a week, he so appreciated the lovely food provided that was presented beautifully as well. All the staff were so good and I cannot praise these people enough. 

J G 

on Carehome.co.uk

6 years ago

The staff at Merlewood are professional, caring and look after the patients with care and dignity. They kept me informed of doctors visits, medicines and her care from day to day. An advance care plan was put in place so that her wishes and mine were recorded. A very friendly atmosphere at all times and activities were good. 

Tracy B 

on Carehome.co.uk

6 years ago

Too many words could spoil my review. So here are just a few. Extremely grateful for the care and attention my mum was shown during the last weeks of her life. The respect and the tenderness which she was shown each and every minute, day or night is lacking in today's society. I thank the nursing staff who every day pass the telephone to my mum so we could continue our ritual of the daily chat. And the compassion I was shown during and after my mum passed. Thank you all, I will never forget. 

Judith H 

on Carehome.co.uk

6 years ago

The care provided at Merlewood is excellent. The whole place looks, and smells, clean and pleasant. The residents each have an en-suite room and are treated with respect and kindness. There is a full range of social activities, organised by a very competent team, in which all are encouraged to participate. Food is served in one of two dining rooms or in residents’ bedrooms and is good. I owe Merlewood a huge debt because when my husband came here he was given 4 weeks to live, but with the excellent care he has received at Me... read more