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Merlewood Care Home - Elizabeth Finn Homes

4.8

Skilled Nursing
Virginia Water, SRY

About this business

Healthcare Skilled Nursing

Location details

Merlewood, Hollow Lane, Virginia Water, SRY, GU25 4LR, United Kingdom

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4.8109 reviews

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Debbie H

3 years ago

I know that my grandad is well looked after. The staff here are so friendly and caring. I know Grandad is safe. We have really enjoyed the Christmas fair and other activities. It is always good fun and very welcoming.

Business response:

Thank you for taking the time to complete this review. I am glad your grandad is settled and happy at Merlewood.

M B

3 years ago

Our dear friend has been so very happy since moving to Merlewood Nursing Home. She is even walking after physio being able to come and see here twice weekly. Such a huge difference in her way of life and companionship from all at Merlewood. It is such a pleasure to come and visit her there and all residents seem very happy as we walk through. Thoroughly recommend to all looking for a happy, clean and beautiful residential home for loved ones unable to look after themselves at home.

Business response:

Thank you for taking the time to complete and submit your review. We take pride in the care and support we offer. I will share your comments with the team.

D W

4 years ago

Fantastic care. So friendly and capable staff.

Business response:

Thank you for taking the time to complete the review. It was a pleasure to care for your wife, and we look forward to seeing you back again soon.

Patricia S

4 years ago

I was given a very pleasant and comfortable room with splendid views across the grounds and the arboretum. The staff were very kind and friendly and popped in and out socially. I was very taken with how well they looked after people in the dining room who needed help and care.

Business response:

Thank you for taking the time to complete the review. When chatting to you it is lovely to hear that we have also helped restore your social confidences that have been affected by the covid lockdowns and isolation. We look forward to you staying with us again.

Caroline K

4 years ago

My mother has lived at Merlewood for eleven years. She has received excellent care and attention. As well as providing for all her basic needs, the care team have consistently ensured that her daily life is rich in experiences and tailored to her character and wishes. The staff always treat her with respect and dignity and pay attention to her as an individual, taking her preferred activities and enjoy a choice of food. She is encouraged to have her own things with her and to opt to be in her own room or to use the communal ... read more

Business response:

Thank you so much for your lovely review. We are looking forward to celebrating your mother's 102nd birthday today. I will ensure your comments and gratitude are shared with everyone.

Richard B

4 years ago

The fact that I have stayed for the third week speaks for itself. All the staff have been helpful day and night.

Business response:

Thank you for your review. It was lovely to see you again for your second short stay, we look forward to seeing you and welcoming you again.

Deborah B

4 years ago

Merlewood has exceeded my expectations - my father was suddenly discharged from hospital on a Friday afternoon and they were able to take him at short notice and managed the situation for us - my father has settled well and has gone from respite to permanent resident. He is well looked after and we are kept informed of changes promptly.

Business response:

Thank you for taking the time to review Merlewood. It is always a huge compliment and pleasure when new residents decide to stay permanently. I will ensure the whole team have an opportunity to read your comments.

J P

4 years ago

My mum has been a resident in Merlewood for 3 years now and the care is exceptional. They have looked after her so well when she had pneumonia and nursed her through COVID19, which she survived despite being 97 years old. She has a lovely sunny room overlooking the grounds and she has enjoyed the social activities and trips out in the minibus. The carers are lovely with her and are also very efficient and professional. Mum is happy here.

Business response:

Thank you for your lovely review of the home and the staff, I will not hesitate to share your kind words with the team. It is so nice to see your mum and other residents bounce back to themselves from a difficult year.

T F

4 years ago

Fine!

Business response:

Thank you for taking the time to review the care at Merlewood. It is great to see you would recommend Merlewood as a care provider.