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Merlewood, Hollow Lane, Virginia Water, SRY, GU25 4LR, United Kingdom
Get directionsIn 2022 after a long period of pain and difficulty with an infected knee joint I spent four weeks in hospital, following which my husband and I felt that a further week of recuperation being cosseted in Merlewood would be very beneficial. And so it proved. Every single member of staff from the manager through to all nursing staff from sisters to students, to the cleaners and handymen, were highly competent, friendly and patient, both day and night. At the end of my week, I felt much more ready to return home. I have further ... read more
Business response:
Thank you for taking the time to complete this review. We were glad to help in your recovery and look forward to seeing you again soon after the next surgery.
My mother moved in five months ago at the age of 94 years. We knew immediately that it was the right place for her. The staff are so welcoming, nothing is too much trouble. She enjoys an active social life and loves the food and the surroundings. I would highly recommend this beautiful care home to anyone looking for a relaxed gentle atmosphere. Well done Merlewood.
Business response:
Thank you for your lovely review. We are very fortunate to have a fantastic team dedicated to ensuring residents receive the care and interaction they need.
My mother came to Merlewood with dementia and was initially quite bewildered but settled in so well and was made to feel welcome by the fabulous nurses. The staff at Merlewood are so friendly and chatty, going out of their way to do everything they can and are a real joy to be around. They take care of my mother so well. I will arrive unannounced, and she is dressed up in pearls with hair nicely done; they are all very aware of how important it is to keep a person's dignity. My mother has a lovely, big room overlooking a pre... read more
Business response:
We are very proud of our staff team and would like to thank you for taking the time to share your thoughts. We will ensure they are shared with everyone.
1st class care home, so much so that my uncle is talking about going back during the winter to catch up with all the friends he has made. He has enjoyed the organised events, food and the friendliness of all the staff. We were even able to book a meal to eat with our uncle when we visited.
Business response:
Thank you. We are pleased that your uncle has made friends at Merlewood, and enjoyed staying with us.
Although only three weeks stay, my mum had the very best care at Merlewood. My mum's end-of-life care was exemplary thank you to you all. I will always remember your kindness and support.
Business response:
We are always honoured to be chosen to care for someone and their family at the end of their life. Thank you for your lovely review.
I had a brief stay of a month here following a spell in hospital. The friendly staff had a high standard of care and cleanliness throughout. They were very attentive in ensuring that I had a comfortable stay. There is the added bonus that the premises are surrounded by a large peaceful garden.
Business response:
Thank you. We are glad that you enjoyed a pleasant and peaceful stay at Merlewood. Our grounds are indeed a huge bonus for those who enjoy the outdoors and the wildlife. We are very lucky!
I had had an accident and could not look after myself. The only place I could think of was the home where my mother lives, Merlewood. The care/staff is everything one could want friendly, knowledgable and professional. I would thoroughly recommend Merlewood.
Business response:
Thank you for your kind comments regarding the care you received at Merlewood. Glad we could help you to get back on your feet.
I find all the carers kind, thoughtful and very supportive. The atmosphere at Merlewood is happy, homely and friendly and the outside spaces are a real bonus. Tere have been problems with the quality with the food, but I understand that improvements are on the way.
Business response:
We are very proud of our staff, many who have been here for a very long time! Thank you for mentioning them - it is always very gratifying for them to receive kind comments like yours. We are also pleased that you are enjoying the outside spaces - a real bonus in the warm weather! We are lucky that we enjoy such a fabulous location.
The lovely staff have made my stay so pleasant and successful in supporting my recovery. They've been kind, thoughtful and gone out of their way to help - and always with a smile. The facilities here are very comfortable, clean and fresh. The courtyard gardens are delightful and very relaxing not too formal. All in all, a lovely atmosphere.
Business response:
Thank you for taking the time to review your stay at Merlewood. I will share your comments with the team. We wish you well with your ongoing recovery.
Merlewood Care Home - Elizabeth Finn Homes has a 4.8 star rating with 122 reviews.
Merlewood Care Home - Elizabeth Finn Homes is open now. It is open 24/7.