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Merlewood Care Home - Elizabeth Finn Homes

4.8

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Location details

Merlewood, Hollow Lane, Virginia Water, SRY, GU25 4LR, United Kingdom

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4.8109 reviews
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N A's profile image
N A 
2 years ago

Comfortable room, attentive staff. 

Business response:

Thank you taking time to complete the review. I am pleased your wife has settled well at Merlewood. 

Sue S's profile image
Sue S 
2 years ago

The staff here at Merlewood are fabulous, very caring and nothing is too much trouble. 

Business response:

It has been a pleasure to be able to support your grandmother and yourselves with the move to Merlewood. I will share your review with the staff. 

Mike H's profile image
Mike H 
2 years ago

I looked after over a dozen care homes in and around the area before I chose Merlewood. In my opinion, the home, staff and management are by far the best that I came across. The surroundings are beautiful, the home is peaceful, and the rooms have outdoor access to lovely gardens. The room itself is of a high standard and can be modified to suit your needs. Mum's been there nearly eight months, and I'm more than happy and glad I chose Merlewood. 

Business response:

Thank you for your lovely review. Everyone is making the most of having very easy garden access in the sunshine. 

G T's profile image
G T 
2 years ago

I was at the home for four weeks having come straight from four weeks in hospital having a heart operation. It was the perfect way to find myself again before going home. I can not emphasise how well I was treated and helped me to become independent again. All staff were so kind and helpful without exception and I tried to take part in activities such as carpet bowls, balloon tennis and card games. 

Business response:

It was a pleasure to help in your recovery. We are glad you have continued to rebuild your strength even more since going home. 

Jennifer T's profile image
Jennifer T 
2 years ago

My husband needed respite care following an extended stay in the hospital. When he arrived, he had virtually no mobility. Merlewood proved to be the ideal care home for the provision of medical, personal and recuperative care he needed. All the staff were really positive and actively helped him to retain better health, mobility and positivity. We could not have asked for more. As his wife, I had complete confidence in the care he was receiving, which was also an important reassurance for me in what was a very difficult situa... read more

Business response:

Thank you for your lovely review. It is a pleasure to have supported your husband's recovery. 

J L's profile image
J L 
2 years ago

My father has been at Merlewood for six months. He is well looked after and the carers are supportive and friendly in their interactions with him. He can be rather rigid and exacting in his views and opinions but they display patience and accommodate him as much as possible to maintain the limited independence he has. When dealing with management issues, I have found the staff to be helpful and reactive to my needs. Merlewood is a welcoming establishment for both visitors and residents. 

Business response:

Thank you for your review and taking the time to complete it. A person centred individual approach to care of the resident and their loved ones is very important to us. 

Angela M's profile image
Angela M 
2 years ago

In 2022 after a long period of pain and difficulty with an infected knee joint I spent four weeks in hospital, following which my husband and I felt that a further week of recuperation being cosseted in Merlewood would be very beneficial. And so it proved. Every single member of staff from the manager through to all nursing staff from sisters to students, to the cleaners and handymen, were highly competent, friendly and patient, both day and night. At the end of my week, I felt much more ready to return home. I have further ... read more

Business response:

Thank you for taking the time to complete this review. We were glad to help in your recovery and look forward to seeing you again soon after the next surgery. 

Jan M's profile image
Jan M 
2 years ago

My mother moved in five months ago at the age of 94 years. We knew immediately that it was the right place for her. The staff are so welcoming, nothing is too much trouble. She enjoys an active social life and loves the food and the surroundings. I would highly recommend this beautiful care home to anyone looking for a relaxed gentle atmosphere. Well done Merlewood. 

Business response:

Thank you for your lovely review. We are very fortunate to have a fantastic team dedicated to ensuring residents receive the care and interaction they need. 

R B's profile image
R B 
2 years ago

My mother came to Merlewood with dementia and was initially quite bewildered but settled in so well and was made to feel welcome by the fabulous nurses. The staff at Merlewood are so friendly and chatty, going out of their way to do everything they can and are a real joy to be around. They take care of my mother so well. I will arrive unannounced, and she is dressed up in pearls with hair nicely done; they are all very aware of how important it is to keep a person's dignity. My mother has a lovely, big room overlooking a pre... read more

Business response:

We are very proud of our staff team and would like to thank you for taking the time to share your thoughts. We will ensure they are shared with everyone. 

Frequently asked questions about Merlewood Care Home - Elizabeth Finn Homes

How is Merlewood Care Home - Elizabeth Finn Homes rated?

Merlewood Care Home - Elizabeth Finn Homes has a 4.8 star rating with 109 reviews. 

When is Merlewood Care Home - Elizabeth Finn Homes open?

Merlewood Care Home - Elizabeth Finn Homes is open now. It is open 24/7.