Merlewood Care Home - Elizabeth Finn Homes

P C 

on Carehome.co.uk

a year ago

Happy we chose Merlewood for my uncle. The admission process was quick and efficient. It has a friendly and homely atmosphere, the staff are helpful and encouraging. I'm updated on any medical issues. There's a wide range of activities, he particularly enjoys the weekly quiz and exercise class. His room is light and comfortable with a courtyard view. 

A J 

on Carehome.co.uk

a year ago

Both my parents are at Merlewood Care Home. I think that it is a wonderful Care Home, with very caring. hardworking and talented staff who do everything possible to ensure the safety, well-being and happiness of the residents. Merlewood is very well managed. There is a lovely atmosphere at home and enjoy going there to visit my parents there. There is always a real buzz to the place and a warm welcome. If you join my parents for lunch the food is always delicious, with a very good choice of menus. The nurses and carers are e... read more

R T 

on Carehome.co.uk

a year ago

I have been very well cared for and the staff show me every kindness. The residents have also been kind and welcoming. I have been supported where necessary and allowed to do things for myself when that has been possible and as I have become stronger during my convalescence. I have nothing but praise for the care staff in particular. 

Nicola C 

on Carehome.co.uk

2 years ago

Merlewood is a friendly place where the staff go out of their way to look after my mother. The staff made it possible for our whole family to visit to celebrate my mother's 100th and 101st birthday. My mother is happy here and I am grateful that she is so well looked after. 

David B 

on Carehome.co.uk

2 years ago

My mum spent the last two and a half years of her life at Merlewood and was very well looked after during this period. The staff are very friendly, professional and caring and always kept me updated on any issues with my mum's health and general well-being. The home is well run, very clean, has good facilities and is set in lovely gardens. My only small gripe was the quality/consistency of the food as there seemed to be quite a turnover of chefs at the home. But overall I would definitely recommend Merlewood and am grateful ... read more

Lorna J 

on Carehome.co.uk

2 years ago

My mother moved to Merlewood initially for company and activities. She really enjoyed meeting others and joining in all the activities provided. Her room was spacious, well-maintained and equipped and was in a lovely setting with views over the garden. The staff were wonderful - compassionate, attentive, nothing was too much trouble. They provided excellent nursing and residential care, always kind, treating my mother with dignity. I am very grateful for the exceptional care my mother received which gave me great peace of mi... read more

H K 

on Carehome.co.uk

2 years ago

They (NHS and another care home) said our mother was permanently double incontinent and would never walk again. Merlewood proved them wrong from the first week. Within a few short weeks, she was eating regular food, learning to walk to home activities using a frame, and using the toilet. Merelwood treated her with respect, care and humanity. Mum died just short of her 94th birthday due to other health complications - but found a bit of life at Merlewood. Nothing more to ask for. 

Fiona R 

on Carehome.co.uk

2 years ago

Prompt admission process. Very caring service. Very warm, caring atmosphere from all staff. No question is too small to ask. Food is amazing, delicious and the portion size is appropriate. Friendly. Encouraging. 

M B 

on Carehome.co.uk

a year ago

I came here early in September and in the bathroom found that the toilet only flushed when it felt like it. After 3 weeks, new parts were obtained and fitted (thank goodness). In the basin, the plug hole is disgusting and cannot be fixed. I cannot plug in my toothbrush i.e. bathroom not good. The food is not good either and breakfast and supper were brought to my room with things missing and not as requested. Food in the dining room was not special at all, very disappointing. I've come from another care home which was excell... read more