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Mervis Diamond Importers
- Jewelry
- Tysons, VA
About this business
Location details
1900 Mervis Way, Tysons, VA, 22182, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 6:00 p.m. | |
| Tue | 10:00 a.m. to 6:00 p.m. | |
| Wed | 10:00 a.m. to 6:00 p.m. | |
| Thu | 10:00 a.m. to 6:00 p.m. | |
| Fri | 10:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | 12:00 p.m. to 5:00 p.m. |
Let me preface my review and say I did not purchase anything it is for service only. I hear a lot of ad's about Mervis on AM 980 so I stopped in. ( The radio ad's do work) I went in thinking I would be explained everything about getting a engagement ring but i wasn't. I walked in and representative came out to help and I told him what I was looking for and I am starting from square one. I know nothing about diamonds, what to look for or what is popular. The rep just said "Oh what ever you like look around" all of the rings l... read more
We have had several great experiences at the Tysons location of Mervis Diamond Importers. Most recently, after a purchase, Monica was extremey helpful in getting a ring resized. Mervis is a very comfortable and friendly business - would highly recommend to others. Thanks!!
Disappointing customer service. This location will be attentive if it's a new sale, but if you need anything else related to resizing, maintaining, etc their customer service is lacking. We have made a lot of purchases through Mervis including earrings, bracelets, wedding and engagement bands. The quality of the jewelry is fantastic, however their customer service is surprisingly lacking and sloppy. For example, they often do not size you properly, so be careful in making purchases and know you may need to get your pieces re... read more
Business response:
Thanks for your candid feedback. We strive to make every client happy every time. Unfortunately we make mistakes and I apologize for that. Please let me know how I can help make things right. Each and every client is important to us. Jonathan Mervis
My wife and I bought our wedding bands at Mervis and couldn't be happier. The customer service is top notch and the quality of the jewelry is excellent. They answer all your questions and do their best to help you come to a selection. On top of that, when my original band was too big, they sent it back and did gave me a new band, engraved and all. Excellent service. We will definitely come back for future purchases.
We had a wonderful experience here, which put our visits to all other non-Mervis companies to shame. We visited about five other large diamond companies nearby. Dion was very patient with us and thorough with his explanations of the diamonds and their tradeoffs. Rather than simply talk about the tradeoffs with the four C's (an education which anyone will give you), he educated us on the differences on each of the four dimensions by actually pulling diamonds side-by-side that were close together on each of the scales (to unde... read more
I did not have a good experience with Mervis. I bought a diamond with them to bring home and was going to evaluate it further before bringing it back to have it set in a setting that we liked at Mervis. Once I got home, I noticed it had more color than I was looking for (the incandescent lights really soaked the stone). I bought another diamond from another retailer with no color and went to return the original diamond to Mervis. They were great about the return but they wanted the opportunity to earn my business by sear... read more
This was our first time at Mervis. I must say it was a very pleasant experience. Deva Helmand assisted us and her recommendations were "on spot." She listened to our desires and provided advice. She also provided information on the artisans/designers of the various diamonds; she stayed with us the entire visit never once having to take another call or make her excuses to assist others. And the reason I'm stressing this point is because I can imagine compared to other customers Mervis is used to dealing with; our purchases we... read more
My husband and I went to Mervis for our wedding rings after reading great reviews on customer service and ring quality. With the Diamond Consultant, we looked at a variety of rings. I wasn't super impressed with the selection, but we were both able to find rings we loved. We asked about the timeframe and were quoted three weeks for mine and four weeks for his; experience was pleasant enough but nothing extraordinary. After three weeks, I called to get a status on the rings as I had not heard anything and we were under a time... read more
I was engagement ring shopping and I came across Mervis via an online ad. I researched the site and found some rings I was interested in looking at. I sent a message inquiring about some of the designs I found and Sara got in contact with me promptly . Sara was very personable and set me up for a date to come visit. When I arrived for my appointment , the service was tremendous. Sara sat with me for a very long time and answered every single question I had and made this stressful process as easy ass possible. We went through... read more
Frequently asked questions about Mervis Diamond Importers
How is Mervis Diamond Importers rated?
Mervis Diamond Importers has a 4.8 star rating with 844 reviews.
When is Mervis Diamond Importers open?
Mervis Diamond Importers is closed now. It will open tomorrow at 10:00 a.m.