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1900 Mervis Way, Tysons, VA, 22182, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 6:00 p.m. | |
| Tue | 10:00 a.m. to 6:00 p.m. | |
| Wed | 10:00 a.m. to 6:00 p.m. | |
| Thu | 10:00 a.m. to 6:00 p.m. | |
| Fri | 10:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | 12:00 p.m. to 5:00 p.m. |
I worked with Jeff at the Tysons location for approximately two months to find the perfect engagement ring. Jeff worked very hard to not only find me the perfect diamond, but also deliver the ring in time for my pre scheduled wedding proposal. He was simply awesome. I shopped around at many jewelers before buying from Mervis. Compared to the rest, Jeff's customer service was second to none. I can't recommend him/them highly enough and my bride and I will be returning to purchase our wedding bands.
I was not impressed. I walked in without an appointment, and I guess they didn't think I was a serious buyer. Nobody took me to a consultation room, but they did show me some rings in the case. When there wasn't one I liked, I described it. I was given a quick, "we can make one for you", but the salesperson made no move to go beyond that. I would have loved to talk design/numbers about what I wanted. Too bad about that...they lost my sale.
Business response:
Hi Amy- Thank you for your candid feedback. We are family business and as a third generation here, I've personally made a commitment to customer service and raising the bar. It pains me when I hear we failed you. We try as best as possible to accommodate the specific needs and wishes of each person that walks through our doors. As you can imagine - people have very different ideas of how they want to be treated when shopping. Some want to browse by themselves while others want individual attention. Some want a quick introdu... read more
Rahul was great. I felt like we received great customer service. My fiancé and I had been to numerous stores and decided on a ring from Jared. We thought we would try Mervis before making the purchase. I'm so glad we did. There were so many options. We found the perfect ring and for the best price. I love my ring!!! Thanks! FYI... They did not have our appointment on file (we made it the night before) but met with us anyway.
My husband (finace then) initially (and later I) worked closely with Rahul Vohra of Mervis Diamond Importers of Tysons/Vienna -- best decision ever! Rahul is a Senior Diamond Consultant, and very well educated in the business. He was extremely professional and really worked with us to get us exactly what we (ME) wanted! We started from scratch -- I got to pick the size and the 4Cs with the help of Rahul of course. We were deciding between the two: Tacori or Verragio. For me, I liked the very detailed and intricate designs th... read more
If you need a ring, shop around and narrow it down, but you must goto Mervis to buy. Only ask for Tina. She delivered the perfect ring! Even better service. You think it's just buying a ring but it is more and Mervis gives a full experience. Everyone is stunned by her ring. You can track Diamond origin. Cut of the diamonds were amazing. No pressure sales. Mervis family was great. Champagne! A+
I visited Mervis back in March and much to my surprised did not initially get the experience I was hoping for, but ever since they have gone out of their way to rectify the situation. if you are there and are unhappy about anything SAY SOMETHING! Mervis takes customer service issues quite seriously but they can't help you if they don't know. The long of it is that I went in to buy a new setting for my engagement ring and walked out with a very negative perception due to my interaction with the sales person. I ended up posti... read more
Me and my now husband walked into Mervis without an appointment since we were in the area and everyone was very welcoming. We worked with Dion, who is a pleasant gentleman who helped us patiently go through all the selections. He was very courteous and helpful. His calm demeanor was soothing at a time where I was stressed trying to pick out a ring literally 3 days before my ceremony! I highly recommend Mervis Tysons corner and Dion as a salesman.
Rahul at the Tyson's Corner store absolutely saved my wedding!! Well, I suppose the show would have gone on without a wedding band, but Rahul certainly delivered in my time of need. The backstory goes...a certain blue..er...big box store across the street called me 2.5 weeks before my wedding and said, oh sorry, but your wedding band will not be ready in time. (WHAT?!?!??) So, my fiance had heard of Mervis on the radio and called in to see what could be done. My ring finger is a larger size and usually can't find rings "off ... read more
I started working with Mervis in March of 2013 when I decided I was ready to propose to my girlfriend. I had an heirloom engagement ring with a stone that I wanted to use for a new ring. Mervis was super helpful in teaching me all about my stone and guiding me through the decisions to have it recut, certified and reset into a beautiful new setting. I was totally thrilled with the outcome, as was my now fiance. We went back to Mervis for their holiday party in December 2014 to look for engagement rings. They had ton's of vend... read more
Business response:
Hi Jared - Thanks for your kind words. I'm so happy you had a great experience with us and appreciate you recommending us to your friend too! Please come by anytime for a free ring cleaning and we'll keep your gorgeous diamond sparkling like new. Jonathan Mervis
Mervis Diamond Importers has a 4.8 star rating with 844 reviews.
Mervis Diamond Importers is closed now. It will open tomorrow at 10:00 a.m.