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Mervis Diamond Importers
- Jewelry
- Tysons, VA
About this business
Location details
1900 Mervis Way, Tysons, VA, 22182, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 6:00 p.m. | |
| Tue | 10:00 a.m. to 6:00 p.m. | |
| Wed | 10:00 a.m. to 6:00 p.m. | |
| Thu | 10:00 a.m. to 6:00 p.m. | |
| Fri | 10:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | 12:00 p.m. to 5:00 p.m. |
Hands down the best diamond and jewelry store I've ever been to! Professional and clean with a gorgeous selection and very helpful and friendly staff. Sara went far and beyond to help me find the perfect necklace for my mother. Highly recommended!!! Best place to go for all your diamond needs. A+ all the way!
I have been a customer of Mervis for a few years now and have had nothing but exceptional service. Even though I have never bought anything large here (just a small pair of earrings), I always felt taken care of by their staff. I made an appointment and when I arrived I was led into a private room and treated very and never felt any pressure from the sales staff. My girlfriend loves her earrings and I intend to go back to Mervis for any future purchases. She stops by the store every few months to get her earrings polished fo... read more
The staff is incredibly rude and unhelpful. We did not have an appointment so totally understood if we had to come back but the attitude and condescension so bad I will never return. There were ten sales associates just standing around but no one could help us. There are plenty of jewelry stores where I can take my business and this one sure won't be one of them.
Business response:
Hi Gretchen, I'm sorry for providing you a bad experience. Please give the opportunity to make it up to you. I'd love to hear more about what your ideal ring and provide the exceptional service you deserve. If you can tell me some more details about what happened on your first visit, hopefully we can learn from it and future brides and grooms will benefit. Thanks and I look forward to speaking. Jonathan Mervis Jmervis@mervisdiamond.com
I worked with Jeff at the Tysons location for approximately two months to find the perfect engagement ring. Jeff worked very hard to not only find me the perfect diamond, but also deliver the ring in time for my pre scheduled wedding proposal. He was simply awesome. I shopped around at many jewelers before buying from Mervis. Compared to the rest, Jeff's customer service was second to none. I can't recommend him/them highly enough and my bride and I will be returning to purchase our wedding bands.
I was not impressed. I walked in without an appointment, and I guess they didn't think I was a serious buyer. Nobody took me to a consultation room, but they did show me some rings in the case. When there wasn't one I liked, I described it. I was given a quick, "we can make one for you", but the salesperson made no move to go beyond that. I would have loved to talk design/numbers about what I wanted. Too bad about that...they lost my sale.
Business response:
Hi Amy- Thank you for your candid feedback. We are family business and as a third generation here, I've personally made a commitment to customer service and raising the bar. It pains me when I hear we failed you. We try as best as possible to accommodate the specific needs and wishes of each person that walks through our doors. As you can imagine - people have very different ideas of how they want to be treated when shopping. Some want to browse by themselves while others want individual attention. Some want a quick introdu... read more
Rahul was great. I felt like we received great customer service. My fiancé and I had been to numerous stores and decided on a ring from Jared. We thought we would try Mervis before making the purchase. I'm so glad we did. There were so many options. We found the perfect ring and for the best price. I love my ring!!! Thanks! FYI... They did not have our appointment on file (we made it the night before) but met with us anyway.
My husband (finace then) initially (and later I) worked closely with Rahul Vohra of Mervis Diamond Importers of Tysons/Vienna -- best decision ever! Rahul is a Senior Diamond Consultant, and very well educated in the business. He was extremely professional and really worked with us to get us exactly what we (ME) wanted! We started from scratch -- I got to pick the size and the 4Cs with the help of Rahul of course. We were deciding between the two: Tacori or Verragio. For me, I liked the very detailed and intricate designs th... read more
If you need a ring, shop around and narrow it down, but you must goto Mervis to buy. Only ask for Tina. She delivered the perfect ring! Even better service. You think it's just buying a ring but it is more and Mervis gives a full experience. Everyone is stunned by her ring. You can track Diamond origin. Cut of the diamonds were amazing. No pressure sales. Mervis family was great. Champagne! A+
I visited Mervis back in March and much to my surprised did not initially get the experience I was hoping for, but ever since they have gone out of their way to rectify the situation. if you are there and are unhappy about anything SAY SOMETHING! Mervis takes customer service issues quite seriously but they can't help you if they don't know. The long of it is that I went in to buy a new setting for my engagement ring and walked out with a very negative perception due to my interaction with the sales person. I ended up posti... read more
Frequently asked questions about Mervis Diamond Importers
How is Mervis Diamond Importers rated?
Mervis Diamond Importers has a 4.8 star rating with 891 reviews.
When is Mervis Diamond Importers open?
Mervis Diamond Importers is closed now. It will open at 10:00 a.m.