MFC-J491DW's cover image

This profile has been claimed by the business owner or representative.

MFC-J491DW

3.5

    About this business

    3.51,611 reviews
    Select a rating
    Jack S's profile image
    Jack S 
    3 years ago

    The most important thing to know is how much time you have. The printer has all the bells and whistles form personal home use. The design is nice and fits well in my space. But there is a flaw...a fatal flaw. A flaw that I missed when researching which printer to buy. This printer prints ONE PAGE PER MINUTE, and not a second faster, ever. Take a look at the price again and ask yourself if ONE PAGE PER MINUTE works for you. 

    Jilber's profile image
    Jilber 
    3 years ago

    Rip-off. Won't let you print only black. Always replacing color cartridges $$$ I'm so fed up with this printer. It's such a waste of my money. I have spent endless amounts of money purchasing new ink cartridges...even when I mostly print exclusively black. It won't let you print only black. I've had to print very important paperwork and chose to purchase this printer due to it's positive reviews and reputation. I've had it for 3 years now and I can't switch bc I can't afford a new one. So now I'm stuck paying $40 to replace ... read more

    The Wyoming Fox's profile image
    The Wyoming Fox 
    3 years ago

    Garbage Just another cheap piece of garbage 

    sean's profile image
    sean 
    3 years ago

    The print quality is terrible, the touchscreen is too bulky and it jams all the time Don't do it. 

    Michael L. Williams's profile image
    Michael L. Williams 
    3 years ago

    Stopped working This printer stopped working all of a sudden after about a year. Of course, it is out of warranty; however, I have NEVER had a home printer that didn't last several years without any issues whatsoever. Do NOT purchase this printer... I have about 10 wasted color cartridges as a result. 

    KB's profile image
    KB 
    3 years ago

    Never reads ink levels correctly! I HATE, HATE, this printer!! I regret getting it and am completely disillusioned with Brother now!! I purchased this for simplicity!! I have a brand new cartridge in, literally dripping ink and it doesn't register it!! A few minutes, another will not be recognized, when I didn't even print anything!! It is built as a boat anchor, because as a printer, it barely works every time I have to use it and I spend so much time fiddling with the cartridges, unplugging, turning off, anything to get it... read more

    Max's profile image
    Max 
    3 years ago

    First ever review of my life- complete garbage product I heard Brother had a fantastic reputation in the printer industry. This printer can’t even run out of the original ink bc it’s garbage. Every time I print there is a paper jam, a tray jam, etc. where it never has just happened once. I have to print one single one sided page at a time. I’d prefer lighting $170 in cash on fire. 

    Alberto Torres's profile image
    Alberto Torres 
    3 years ago

    The worst Printer from Brother Bought this printer and have become the worst of all my printers. I used to buy the Brother's printers because the easy way to connect and the additional software as PaperPort that was allowing a seamless operation and also very economical in ink. Unfortunately this printer [for a Windows 10]: 0. Stall and get idling for long periods of time. 1. Unable to connect to the computer. 2. Unable to print or print with low quality. 3. Unable to recognize the software that is coming with the installati... read more

    Kim's profile image
    Kim 
    3 years ago

    NOTHING BUT ISSUES Do not buy this printer!! Save your money and do some research on other brands. This printer has caused me nothing but issues and a waste of my money for inks and paper. When left powered on, it drains all of the ink so even if you use it once every blue moon, you will come back with no ink left. Print quality is also very poor. I am very surprised at how poor the quality is given that it is 2022 and would think technology would be better. If you have one color that is out of ink, it will not let you print... read more

    Frequently asked questions about MFC-J491DW

    How is MFC-J491DW rated?

    MFC-J491DW has a 3.5 star rating with 1,611 reviews. 

    When is MFC-J491DW open?

    MFC-J491DW is closed now. It will open tomorrow at 9:00 a.m.