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MFC-J497DW
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I will NEVER buy another brother product again!!!! I only lefta one star review because it wasn't possible to give a zero star review! All in all terrible experience from the get go! I bought this printer and printed of a couple sheets of paper with it surprisingly trouble free then I was in the process of moving so it didn't get used in a while, then after trying to use it again all the colored ink was somehow completely empty, and it won't let you print with just black ink, which is a big downfall, so I purchased all brand... read more
Business response:
Hi, We regret to learn of your disappointment with the ink cartridges running out so quickly. I apologize for the poor customer service you received. I'll be more than happy to assist you. I have included some links to assist with reason why the ink may be running out quickly and how to improve your print quality. https://support.brother.com/g/b/faqend.aspx?c=us&lang=en&prod=mfcj497dw_us_eu&faqid=faq00002475_001 https://help.brother-usa.com/app/answers/detail/a_id/156166?R3ModelID=MFCJ497DW
Didn’t come with ink. What kind of printer doesn’t come with starter ink? What a joke. Skip this one.
Business response:
Hi Matthew, Oh no! I apologize the starter ink cartridges was not included with your machine. Please contact our customer support team to resolve this is matter quickly via Email or Live Chat: https://help.brother-usa.com/app/ask/p/9290
So far the printer is good but the store was awful Im so disappointed with best buy on this purchase. I bought this printer on line, said it would be ready in a couple of hours. It was closing time so I went first thing the next morning. The printer was ready but they didn’t have the ink I bought to go with it. I checked the shelves and they had a couple of small pkgs of black and no color. After I waited for the only sales person to finish helping a customer with 101 questions I was able to get his attention. He had no idea... read more
Confusing on screen navigation I had a tough time setting up the web account for scanning and cloud upload. I don’t recommend this product.
Business response:
Hi, I see you are experiencing an issue with scanning and cloud upload. I'll be happy to help. Below are some links to help and resolve both issues: https://help.brother-usa.com/app/answers/detail/a_id/150551?R3ModelID=MFCJ497DW https://help.brother-usa.com/app/answers/detail/a_id/79917
BAD CUSTOMER SERVICE My order was shipped to my old address that was suppose to be deleted. I have had two deliveries to the correct address before this I was on the phone with the geek squad for over an hour and the non English speaking girl said it she had fixed it and sent another e-mail to confirm this but it was also to the wrong address called this is the end of Best buy for me
Expected More I know I didn't buy an expensive model all-in-one, but at the very least I expect it to work properly. It will print wirelessly in a heartbeat, but it will not scan the same way as it is supposed to. I have troubleshot in numerous times, downloaded the drivers twice, and still it says it can't connect to my PC - even though I just printed a document from it! Very frustrated... Might return it and get another HP which I've never had a problem with.
Business response:
Hi, I see you are receiving an error message when scanning it will not connect to your PC. I know this is frustrating. I'd like to help. The link below will provide instructions to resolve this issue. https://help.brother-usa.com/app/answers/detail/a_id/151691
2 week return window for this piece of garbage has From the moment I set it up, the ink cartridges were fiddly but I thought perhaps it was because they were the temp cartridges. I'd put them all in correctly, but the panel would show that one or the other "was not detected," leaving me to remove the offending cartridge and push it back in, close the door, and then see that the panel said that NONE of the ink cartridges were detected. This is my first Brother and now I can see why. And Best Buy says it's no longer returnable... read more
Business response:
Hi, I'll be happy to help you with the error message ink was not detected for your MFC-J497DW. Follow the steps in the link below to resolve the error message. https://help.brother-usa.com/app/answers/detail/a_id/155038 If you require further assistance, please contact our customer support team via Email or Live Chat for warranty options. https://help.brother-usa.com/app/answers/detail/a_id/155038
Do not waste your money on this one! I am genuinely shocked that this made it to market. Print quality is horrible. Embarrassing to be sold as a color printer. Black and white print quality is faded and poor.
Business response:
Hi Aligal, I apologize you are experiencing an issue with print quality. Depending on the current settings in the printer driver, you can make changes to the settings to improve print quality. Here is a FAQ that may help.https://help.brother-usa.com/app/answers/detail/a_id/156166 If this still does not resolve your issue, please let us know by Email or Live Chat. https://www.brother-usa.com/support/mfcj497dw
Poor This printer was not compatible with the HP computer.
Business response:
Hi Lulu, I apologize the Brother MFC-J497DW did not work with your HP computer. We will be glad to go through some trouble shooting steps with you. Please contact us by Email or Live Chat, and we can work on this setup together.https://www.brother-usa.com/support/mfcj497dw
Frequently asked questions about MFC-J497DW
How is MFC-J497DW rated?
MFC-J497DW has a 4.3 star rating with 3,407 reviews.
When is MFC-J497DW open?
MFC-J497DW is closed now. It will open at 9:00 a.m.