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MFC-J985DW
About this business
Its a piece of junk Cannot get this to work reliably
Business response:
Thank you for taking the time to review the Brother MFC-J985DW printer. I appreciate your feedback to help improve of our service and your opinion is very important to us.I want to help with getting this issue resolved with the machines reliability.Please visit the following URL to reach out to me so we can further investigate this issue: 1-877-BROTHER (877-276-8437) Available Monday -Friday 9AM – 9PM EST https://www.brother-usa.com/brother-support
Has to Be Defective I have owned Brother printers for seven or so years and have had great experiences with them, but this printer is not one of their good ones. After owning this printer for four months, and printing off about 50 to 70 pages weekly (and haven't even swapped out the print cartridges yet!), this printer refuses to print straight lines and reports paper jams after every print session, but there are no paper jams! I followed the steps to clear the message, but to no avail. This particular model of Brother print... read more
Business response:
Thank you for taking the time to review the Brother MFC-J985DW printer . I appreciate your feedback to help improve of our service and your opinion is very important to us.I want to help with getting this issue resolved.Please visit the following URL to reach out to me so we can further investigate this issue: 1-877-BROTHER (877-276-8437) Available Monday -Friday 9AM – 9PM EST https://www.brother-usa.com/brother-support
Hoping to save on ink cost when self cleaning. I use this at home and print very little. I purchased this model to replace a previous Brother printer that suffered a voltage surge from a nearby lightning strike. Hoping the advertised ink cost is actually true as my previous model would use so much ink when self cleaning it’s heads.
Weak product Scanning function only works from desktop app. Keyboard functions do not work correctly. Cumbersome procedures... would not buy again.
Business response:
Thank you for taking the time to review our Brother MFC-J985DW printer. Your feedback is very important to help us improve our product. We would like to help with the issue with the scanning function and ask that you please reach out to our customer support via chat, email, or phone by using the following URL so we can continue to assist you. Brother does offer FREE support for the life of this machine: https://www.brother-usa.com/brother-support
Slow Scanning but OK for Compact Size Bought this because it was compact and have had good experience with Brother printers. Paper tray only holds around 50 sheets at a time and scanning speed is much slower that the HP I have at my other home. No ethernet input to connect to router. Wireless printing works fine from MacBooks, iPads and iPhones although the sheets tend to end up on the floor even with the delivery "extension" you can fold out. Unlike some reviews, it does not constantly print test pages. Cannot get it to sca... read more
Business response:
Thank you for taking the time to review the Brother MFC-J985DW printer. I appreciate your feedback to help improve of our service and your opinion is very important to us.This is saddening to see you have had a poor customer service experience and I want to help with this issue.Please visit the following URL to reach out to me so we can further investigate this issue: https://www.brother-usa.com/brother-support
Cheap I have owned several printers primarily HP and Epson. Bought this from Home Depot about 1 year ago. First time buyer of this brand. First off, it is really cheaply made. Printer is slow and I have it hooked up direct to computer. You feel like you are going to break it every time you open the tray. Envelope feed is a pain, you pretty much have to try and feed the envelope twice. Now for the ink. The Black is more expensive than most other brands. I went to replace the yellow ink the other day and it would not show up a... read more
Business response:
Dear Brian, we’re so sadden to hear that you are having trouble with your Brother MFC-J985DW printer. We appreciate your business, and we want to provide the best possible customer service. Your Brother includes a 1 - Year Exchange Warranty plus free technical support for the life of your product. If you still need assistance with this issue, please contact Brother Support at 1-877-BROTHER (877-276-8437) Available Monday -Friday 9AM – 9PM EST
Scan feature is very, very slow Most of the features of this printer are good. But I was stunned to watch and wait as a document was being scanned. i'm very disappointed with this printer.
OH NO, NOT AGAIN I go thru printers like other people go thru 6 packs. I bought this in June of 2018, and I'm just about ready to throw in the towel and do what I do 2 or three times a year, which is go buy yet another printer. This one is not working, for the third time in five months. Aaargghh. This one jams. I forgot that I CANNOT do double sided pages because it jams, always, and I did it this time and now things have really gone to h*ll. It continually wants to fax. I cannot even find "print" on the printer's menu. If I... read more
Unreliable My printer failed after 13 months. Search google for "Scan unable AF" to see that others have had the problem and the only (real) fix is to exchange it with Brother, if in warranty.
Frequently asked questions about MFC-J985DW
How is MFC-J985DW rated?
MFC-J985DW has a 3.9 star rating with 2,930 reviews.
When is MFC-J985DW open?
MFC-J985DW is closed now. It will open tomorrow at 9:00 a.m.