This profile has been claimed by the business owner or representative.
MFC-J985DW
About this business
Sorry I Bought This Piece of Junk Purchased July 5, 2018 and died on October 25, 2018 after very light use. Printer prints blank pages! What a disappointment.
Business response:
Dear George, we’re so sadden to hear that you are having trouble with your Brother MFC-J985DW printer. We appreciate your business, and we want to provide the best possible customer service. Your Brother includes a 1 - Year Exchange Warranty plus free technical support for the life of your product. If you still need assistance with this issue, please contact Brother Support at 1-877-BROTHER (877-276-8437) Available Monday -Friday 9AM – 9PM EST
Do not buy for color printing We bought this printer for color printing. The description boasted ink efficiency and savings per print and is a trusted brand so we gave it a shot. Setup was easy and laid out step by step. Right out of the box the printer looked and felt high quality. That's about where the compliments stop. The first color print (after the initial setup test print) left us in disbelief at how washed out and dull the print was. We ran all the maintenance options on the printer itself and tried changing the col... read more
Business response:
Why not exchange this J985DW for the J995DW? My J995DW works just fine and makes beautiful color prints.
Terrible printer for two reasons ... First, I have constant alignment issues (i.e. broken/uneven lines). It's not as dramatic with normal text or pics, but if anything being printed has solid lines (i.e. Excel, Word doc with bordered tables, music) there are lines and appear broken/uneven on the printout. I run the printer's alignment process and that works for a short time, then it's back to misaligned printouts. Second, and this does NOT happen with my older printer, when I print something from a link on a web page, it alm... read more
Business response:
Hi Richard, We greatly esteem your relationship with our company and are very sadden for the inconveniences you have suffered as a result of the BrotherMFC-J985DW printer. I would like to get this issue taken care. I ask that you please reach out to our customer support via chat, email, or phone by using the folloHL-L2350Dwing URL so we can continue to assist you. Brother does offer FREE support for the life of this machine: https://www.brother-usa.com/brother-support
Worked well until it didn't. Loved it at first - the ink lasted a long time and the print quality was good (not great - it saves on ink by printing slightly lighter). However, I now hate this printer because it constantly gives an error message "unable to clean 50". It happens randomly and sometimes I could get it to go away by following the instructions, and sometimes by unplugging it for a few minutes. Recently I can't get rid of the error at all - rendering it useless! (I googled solutions to this problem and I'm not the ... read more
Business response:
greatly esteem.....that's a new one!
Huge Piece of Garbage I cannot complain about this printer enough. Whenever I replace the paper tray, there's an error that it cant find the tray. It's slow and clunky and the scanning software is crap too. Do not buy one of these if you are expecting a decent machine. Now I have to go out and spend more on an HP since at least I know they are reliable.
Business response:
Dear Amazon Customer, we apologize for the disappointing experience you’ve encountered with your Brother MFC-J985DW printer and the paper tray issue on top of other issues. We appreciate your business, and we want to provide you with the best possible customer service. Your Brother includes free technical support for the life of your product. Our Brother Support Team would be happy to help you and can be reached at 1-877-BROTHER (877-276-8437) Available Monday -Friday 9AM – 9PM EST or by visiting our support website at https... read more
Worked until warranty expired It worked okay until a few months after the 2-year warranty expired.
Business response:
Dear Steve, we apologize for the disappointing experience you’ve encountered with your Brother MFC-J985DW printer. We appreciate your business, and we want to provide you with the best possible customer service. Your Brother includes free technical support for the life of your product. Our Brother Support Team would be happy to help you and can be reached at 1-877-BROTHER (877-276-8437) Available Monday -Friday 9AM – 9PM EST or by visiting our support website at https://www.brother-usa.com/brother-support
Not even close to 1,200 color pages Not even close to 1,200 color pages! Printing quality is mid but acceptable for my home business as well as homeschool printouts. Slow as molasses. I like the design and small size, wish printing quality was better and ink lasted longer. At least I'm not having connecting problems and printer malfunctions like my HP printers were all riddled with.
Business response:
Thank you for taking the time to review the Brother MFC-J985DW printer. I appreciate your feedback to help improve of our service and your opinion is very important to us.I’m sorry to see you have had a poor customer service experience and I want to help with this issue.Please visit the following URL to reach out to me so we can further investigate this issue: https://www.brother-usa.com/brother-support
A Complete and Utter Scam. So I got one of these printers as a gift. At first it was amazing. It's a scam though. They manufacture the ink in these machines for literally cents the cartridge are just slightly more expense yet they sell them for tons of money. I literally took out my ink cartridge to look at it and put it back in and instead of showing that I still had ink the stupid thing without printing anything started to say "no ink" This makes me so frustrated. I am not a millionaire. I am a high school kid. I wish thes... read more
Business response:
Dear Just an Amazon Customer, we apologize for the disappointing experience you’ve encountered with your Brother MFC-J985DW printer. We appreciate your business, and we want to provide you with the best possible customer service. Your Brother includes free technical support for the life of your product. Our Brother Support Team would be happy to help you and can be reached at 1-877-BROTHER (877-276-8437) Available Monday -Friday 9AM – 9PM EST or by visiting our support website at https://www.brother-usa.com/brother-support
Too slow This printer is very slow, both in page processing and printing. Would never recommend this for an office printer. It might be ok for home printing where speed is unimportant. Also the paper tray is too small, it is constantly running out of paper … again not a good office printer
Business response:
It's so awful to hear you've experienced these difficulties with the printer; I can certainly imagine how frustrating this must have been. I'm so sorry that you've had a less than seamless experience through this and I assure you this is not at all what we strive for with our customers. Despite the printer being slow in page processing and printing, I do hope that in the future you'll allow us the opportunity to make things right and provide you with a more seamless experience, as it should have been from the get-go. If you ... read more
Frequently asked questions about MFC-J985DW
How is MFC-J985DW rated?
MFC-J985DW has a 3.9 star rating with 2,930 reviews.
When is MFC-J985DW open?
MFC-J985DW is closed now. It will open tomorrow at 9:00 a.m.