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MFC-J985DW
About this business
One Star Still trying to troubleshoot why it won't recognize the Cyan ink cartridge that came with the unit. Very Frustrating!
Nozzles clog and need cleaned all the time At first this printer was great but I would strongly advise you to go in another direction. After a week or two of printing (we don't print a ton...a few pages a week) I would send the job to the printer and the pages would come out blank. So, I did the print quality test and no ink was showing up on the pages. The printer suggested that the ink nozzles were clogged and needed cleaning which was done by the machine. Then printing was fine. Until the next time I tried to print when I... read more
Business response:
Thank you for taking the time to review the Brother MFC-J985DW printer. I appreciate your feedback to help improve of our service and your opinion is very important to us. I’m sorry to see you have had a poor customer service experience and I want to help with this issue. Please visit the following URL to reach out to me so we can further investigate this issue: https://www.brother-usa.com/brother-support
Won't let you print or copy B&W despite having plenty of ink if you have empty color cartridges in the unit... Seriously you are holding my black ink cartridge hostage and won't let me make B&W copies until I buy more colored ink cartridges and replace my empties...? No thanks going to look for a better printer now.
Business response:
Thank you for taking the time to review the Brother MFC-J985DW printer. I appreciate your feedback to help improve of our service and your opinion is very important to us.I’m sorry to see you have had a poor customer service experience and I want to help with this issue.Please visit the following URL to reach out to me so we can further investigate this issue: https://www.brother-usa.com/brother-support
Average to below average I would say this printer is just ok. The ink definitely does NOT last as long as it says (which was the main reason I purchased it). Picture quality is fine but black and white printing is blurry at best. I would look for another option if you want a high yield printer.
Fax Receive Functionality is NOT Mac Compatible. We bought this printer specifically because the fax mechanism on our old Epson didn't play well on our new Macintosh computer. After checking the compatibility on Brother's webpage - it seemed like this printer would fit our needs perfectly. Unfortunately they forgot to put a big asterisk by the fax compatibility as only SENDING faxes from Mac are supported, the ability to actually save faxes to your computer's harddisk is only available on Windows. Frankly, I feel like Brothe... read more
Business response:
Thank you for taking the time to review our Brother MFC-J985DW printer. Your feedback is very important to help us improve our product. We would like to help with the issue and ask that you please reach out to our customer support via chat, email, or phone by using the following URL so we can continue to assist you and find an alternate to fax with a Mac. Brother does offer FREE support for the life of this machine: https://www.brother-usa.com/brother-support
I have had more problems with this machine then any ... I have had more problems with this machine then any other printer I have even owned. It decided it has paper jam when there is none, Unless I get a computer person over to fix it I am out of luck. When you uninstall you are unable to reinstall it just doesn't take the order. Can't even turn it off it sets there with a red x showing even when machine is uninstalled. So six times now I have had to pay someone to make it work. Don't buy it unless you are a really informed ... read more
Business response:
Thank you for taking the time to review the Brother MFC-J985DW printer. I appreciate your feedback to help improve of our service and your opinion is very important to us. I’m sorry to see you have had a poor customer service experience and I want to help with this issue. Please visit the following URL to reach out to me so we can further investigate this issue: https://www.brother-usa.com/brother-support
Printer is Garbage I've only been able to print about 10 pages since I've had this printer. Nothing but paper jams every time I try to print anything.
Why isn't there a Darwinism award for bad tech? This piece of garbage would take GOLD. What a complete waste of my money. This printer is BRAND NEW and the literal FIRST piece of paper i tried to print, it told me there was a paper jam. I followed the prompts and it seemed to work. For about a day. Now almost every time i try and print, first it tells me there is a paper jam, i open the tray about an inch and put it back and it prints. Well, I'm into month 2 (and oh look, i can only return for 30 days) of owning this complet... read more
I can say this is the worst printer I have ever owned Bought this printer based on reviews and ink cartridge savings, as I do extensive B/W printing. Having owned both HP and Canon printers in the past, I can say this is the worst printer I have ever owned. Constant trouble and aggravation in trying to process the simplest documents— for example, a multi-page PDF scan. Currently writing this review on the downtime after my third attempt, having had to shut down the printer and try again (and this simple task is still not com... read more
Business response:
Thank you for taking the time to review the Brother MFC-J985DW Printer. I appreciate your feedback to help improve of our service and your opinion is very important to us. I’m sorry to see you have had a poor customer service experience and I want to help with this issue. Please visit the following URL to reach out to me so we can further investigate this issue: https://www.brother-usa.com/brother-support
Frequently asked questions about MFC-J985DW
How is MFC-J985DW rated?
MFC-J985DW has a 3.9 star rating with 2,930 reviews.
When is MFC-J985DW open?
MFC-J985DW is closed now. It will open tomorrow at 9:00 a.m.