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MFC-J985DW
About this business
One Star color was not clear.. the whole machine felt very cheap.. I sent it bck
Noisy and slow. Noisy and slow!!!! Got this recently and returning this product within one week now. It’s really slow compared to my old Epson. Also it makes lot of noise. Quality is also cheap. Wonder how come we have so many positIve reviews. I took this printer based on amazon reviews.
Business response:
Thank you for taking the time to review the Brother MFC-J985DW printer. I appreciate your feedback to help improve of our service and your opinion is very important to us. I am sorry to see you have had a poor customer service experience and I want to help with this issue. Please visit the following URL to reach out to me so we can further investigate this issue. Brother does offer FREE support for the life of the machine. https://www.brother-usa.com/brother-support
No way to hardware connect iPhone to printer and no way to keep WiFi connection. This is the worst “air printer” I’ve ever had. It drops the connection and the brother tech can not help unless I give him access to my lap top. I told him I’m using iPhone but he insist I get a lap top.
Do not buy if using a Mac Do not get this printer if you use a Mac. It requires reconnecting to the wireless network every single time you want to print something or scan something... for each individual document. It's simply infuriating.
Business response:
Hi Dana, Thank you for taking the time to review the Brother MFC-J985DW printer . I appreciate your feedback to help improve of our service and your opinion is very important to us. I’m sorry to see you have had a poor customer service experience and I want to help with this wireless connectivity with a Mac issue. Please visit the following URL to reach out to me so we can further investigate this issue: https://www.brother-usa.com/brother-support
DO NOT BUY THIS PRODUCT! This product is a major POS. Every time it goes to "sleep" it shuts off my computer's access to the internet. I have spoken to the company several times, only to be told that it's not their problem. The problem occurs both with wired and wireless connectivity. I have had HP printers for the past 10 years, and based on various ratings online, decided to try Brother. MAJOR MISTAKE. This NEVER happened with my HP printers. STAY AWAY FROM THIS COMPANY.
Business response:
Hi SBL, Thank you for taking the time to review our MFC-J985DW machine. Your feedback is very important to help us improve our product. We would like to help with the issue and ask that you please reach out to our customer support via chat or email by using the following URL below so we can continue to assist you or call us @1-877-BROTHER. Brother does offer FREE support for the life of this machine. https://www.brother-usa.com/brother-support
Will not hold Wi-Fi Connection This printer is constantly losing it Wi-Fi connection, have to be reset 2-3 times per day. One week after return window closes. This is what I'm paying extra for a Prime Membership, That they are increasing by +20%. After 10 plus years I'm through with it.
Business response:
Thank you for taking the time to review the Brother MFC-J985DW printer. I appreciate your feedback to help improve of our service and your opinion is very important to us. I’m sorry to see you have had a poor customer service experience with losing the WI-Fi connection and I want to help with this issue. Please visit the following URL to reach out to me so we can further investigate this issue: https://www.brother-usa.com/brother-support
complicated Maybe if i read the directions better this printer would be good but it is not intuitive and after 2 years haven't figured it out. It is just sitting. Maybe this year I will read directions and change my review.
If you Duplex, look for a different printer. Utter Junk. The printer works, but duplexing jams a lot. Now after 14 months (still using the same original ink because I don't print often but when i do I am printing out articles to bind and need double sided copies) of ownership they are sending me out replacement #3 same problem every time the feed mechanism for duplexing isn't pulling evenly..changed to settings in control panel to slow it down no change. Tried to convince them to let me pay the difference for an upgrade to a... read more
Business response:
Thank you for taking the time to review our Brother MFC-J985DW printer . Your feedback is very important to help us improve our product. We would like to help with the issue and ask that you please reach out to our customer support via chat, email, or phone by using the following URL so we can continue to assist you. Brother does offer FREE support for the life of this machine: https://www.brother-usa.com/brother-support
Paper Jams using the rear feed manual tray I bought this printer for the long lasting ink and the manual rear feed tray, which I use for 6x9 size and business size envelopes. The business size envelopes work fine but the 6x9 size jam 50% of the time. Also, if I'm sending a letter from Word and the first section is the envelope (manual feed), the printer doesn't know automatically to pull the paper for the next section, which is letter sized, from the main tray. There are work arounds for this, which I would use to save the m... read more
Frequently asked questions about MFC-J985DW
How is MFC-J985DW rated?
MFC-J985DW has a 3.9 star rating with 2,930 reviews.
When is MFC-J985DW open?
MFC-J985DW is closed now. It will open tomorrow at 9:00 a.m.