Midwest Express Clinic

4.7

Family Practice
Munster, IN

About this business

HealthcareFamily Practice

Location details

8135 Calumet Ave, Munster, IN, 46321, United States

Get directions

Weekday	Schedule	Status
Mon	8:00 a.m. to 8:00 p.m.
Tue	7:00 a.m. to 8:00 p.m.
Wed	7:00 a.m. to 8:00 p.m.
Thu	8:00 a.m. to 8:00 p.m.
Fri	8:00 a.m. to 8:00 p.m.
Sat	8:00 a.m. to 6:00 p.m.
Sun	8:00 a.m. to 6:00 p.m.

4.73,996 reviews

Select a rating

D H.

5 years ago

Originally I thought this location was great for COVID testing, however I took my test on the 26th of June and haven't had a single call with my results. Thank God for Walgreens on 95th and King Drive that provided 2 hour results and a return to work letter all in the same day. If I hadn't taken the test again I would still be waiting and unable to work waiting for Midwest!

Business response:

We would like to apologize for this experience at our clinic. This is definitely not the experience we want our patients to have. Please give us a call at 219.525.1650 at your earliest convenience. We look forward to hearing from you.

Lisa R.

5 years ago

The worst! Went in for a COVID test. They wouldn't accept my insurance even though MY EXACT INSURANCE IS LISTED AS ACCEPTABLE ON THEIR WEBSITE. And I filled out all of the forms on-line before I went..........which they accepted. Get there and find out from a really rude employee that they won't accept my insurance after all and "why don't you just pay us $200 and file with your insurance company" was their response. REALLY? You try to do the right thing and get tested and this is what you encounter. Disgusting. They... read more

Business response:

Lisa, we are so sorry to hear about this experience you had at our clinic. We'd like to hear more details about your specific situation so we can improve upon your experience you've had. Please give us a call at 630.581.7432 at your earliest convenience. Thank you!

Rosanna L.

6 years ago

Beware we are going on 6 days of no results from covid-19 test. They do not warn about this. We were told results would take 3 days so with that in mind we agreed to pay the charge. They should warn ahead of time how long results will take so people can look elsewhere if there is a time-sensitivity.

Business response:

Rosanna, we're sorry to hear that we did not meet your expectations. We'd like to hear more details about your specific situation because this is not the experience we want our patients to have. Please give us a call at 219.525.1650 at your earliest convenience. We look forward to hearing from you.

Felicia C.

7 years ago

Dr. Chube was my "provider" and I cannot express how disappointed I am with the low level of care I received at this clinic. From the uninformed front desk staff, to their website that advertises certain services that they flat out didn't provide. I called ahead of time to ask if there was a healthcare provider on staff to assist with my current symptoms, in an attempt to "know before I go" essentially so that I do not waste my time, as it is shown on their website. However, I wanted to be certain someone was able during ... read more

Business response:

Felicia, we are sorry to hear that we did not meet your expectations. Our team welcomes feedback so we can work to improve. Please contact our patient advocate at your earliest convenience, 219.525.1650. Thank you.

Jenalyn J.

7 years ago

there is literally nothing express about this place. the first time i came i was a walk in so i wasnt too miffed about waiting 40 minutes in the waiting room, especially since the actual doctor visit was speedy (i was there a total of about an hour.) fast forward to now, when i have a 10:30 APPOINTMENT for a follow up. i showed up ten minutes early. it was another 45 minute wait in the waiting room. it is now 11:37 and i have been sitting in the exam room for 30 minutes. so in the time that i have been waiting here, i coul... read more

Business response:

Jenalyn, we're sorry to hear that you had an unideal visit to our clinic. Our team is always open to opportunities for improvement so we will take your feedback very seriously. We would like to hear more specifics about your visit so please contact our patient advocate, at your earliest convenience, 219.525.1650. Thank you.

George F.

8 years ago

It is unfortunate when a healthcare professional has to go another facility/clinic or any at all for a personal manner. I do have to say that this place was unimpressive within the most basic principals etiquette amongst humanity and healthcare not only to mention the un professionalism amongst the clinical staff , but the lack of professional identification on anyone's "uniform" if you will. I was left in back after performing a (UA) by the technician while she went into another room to result my test. Already have feeling ... read more

Business response:

George, we are sorry to hear that we did not meet your expectations. We'd like to hear more details about your specific situation because we agree that your experience should be comfortable and held to professional standards. Please give us a call at 219.525.1650 at your earliest convenience. We look forward to hearing from you.

Michael Z.

8 years ago

I called this urgent care to ask if they did particular lab testing. I was told on the phone that they did. I walked in and spent my own money for said lab testing, in excess of 350$. I spoke with the young lady at the counter about the testing and she stated they did offer that particular lab test. When I saw the Provider, she also stated they did the lab testing. About 5 days later I get my lab results and the particular test, a bee sting allergy, was not on the paperwork. The Provider seemed confused but said, well I'm... read more

Eliseo M.

8 years ago

It's a fairly clean clinic . The service is very slow. I have used this place multiple time when I can't get an appointment with my regular doctor. Staff can be friendly depending on what day you come.