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Midwest Express Clinic
- Family Practice
- Munster, IN
About this business
Location details
8135 Calumet Ave, Munster, IN, 46321, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | 8:00 a.m. to 6:00 p.m. |
Awesome. Got lucky enough to have no wait, reception and nurses couldn 't have been nicer and the Dr. was informative, professional and I felt very confident of his diagnosis. In no way did I feel rushed. Would highly recommend.
I placed reviews about my bad experience and now they are using my phone number left to contact me about medical issues to harass me. Be careful with this shady business.
Business response:
Hi, we're sorry your visit with us wasn't what you hoped for. We care about your experience and want to fix what went wrong. Would you tell us more about what happened? You can share your thoughts here: https://midwestexpressclinic.com/patient-feedback-form/
I have been going to this clinic for over 10 years, no more. today I encountered one of 5he rudest employees. I called back to talk to the manager and she said she was the manager. I will not be going back. I think her name was Stephanie or Samantha not sure. rude and obnoxious. I guess they don't need my business. long term customer gone,!!!! one bad employee on custome service and you will drive away the base. someone should look into it. I have never seen her before and I will not see her again.
Business response:
Dear Rebecca, we are sorry to hear that we did not meet your expectations. This is not the experience we want our patients to have. If you’d like to escalate your feedback and hear back from someone on our team, please fill out the patient feedback form on our website. We’d be happy to talk with your further. https://midwestexpressclinic.com/patient-feedback-form/
I was there last Thursday to check if I had COVID or any other infection, the nurse practitioner refused to give some medicine for COVID because I tested positive, I asked her why? She said that it was just for patients with some health conditions, so I'm here with sore throat, chills even my house is 76° and I covered with blankets, headache, muscle pain, a lot of flames I feel horrible. Hopefully nothing happens to me because I bearly walk.
Business response:
Maria, we are extremely sorry to hear about your disappointment. At your earliest convenience, please fill out the patient feedback form on our website so we can hear more details on how we can improve. Thank you and we look forward to hearing from you. https://midwestexpressclinic.com/patient-feedback-form/
My college student daughter had laryngitis and a mild sore throat, and went in for a free COVID test so she could go to work at her childcare job. She was blindsided with a dr visit that she didn't request, and they informed her they were doing a strep and flu test, while they were already initiating it, even tho she did not have fever, body aches or severe sore throat indicating a need for any additional testing. I can't wait to see the bill they stick her with...I guess it was a slow day and they needed to drum up some ch... read more
Business response:
Dear Jan, we are sorry to hear that we did not meet your expectations. We'd like to hear more details about your specific situation because this is not the experience we want our patients to have. Please give us a call at 866-495-4006 at your earliest convenience. We look forward to hearing from you.
Company is charging different fees for people. If you have insurance, you will be charged much more than if you do not use your insurance. Called the clinic and they tried telling me that they don't set their own prices ... the insurance company does. This company is making hand over fist charging for kids that have no choice but to get tested to be in school. Just another company taking advantage....
Business response:
Dear Mary, thank you for bringing this to our attention. We are sorry for any inconvenience this may have caused you. At your earliest convenience, please call our patient advocate number at 866-495-4006 for further assistance. We look forward to hearing from you.
Honestly downloaded Yelp and made an account just to leave a review on this place. If i could make it a 0/5 star i would but I guess that 1 star can be for the physicians because they actually know what they are doing. I cant speak for any of the other employees though. The staff up front is incredibly rude for little to no reason at all. First off, I arrived at 1 for a 1:10 "visit" (because apparently appointments aren't things to them) then when they told me that my insurance wasn't going to work and i needed to pay right ... read more
Business response:
Dear Brock, we are so sorry to hear that we did not meet your expectations. This is certainly not the experience we want our patients to have. Please give us a call at 219-200-4138 at your earliest convenience so we can hear more details about your specific situation. Thank you and we look forward to hearing from you.
Please see all my previous reviews, there are several : once again the idiots in the billing department are trying to collect on a 100% paid bill . I have been round and round with them, spoken with numerous managers, even had a conference call between their billing person and my insurance company, but yet today I received a text trying to collect $146 from me. I want these people to take me to court at this point so I can counter sue for harassment, because when I've paid , proven I paid, had my insurance company prove the ... read more
Business response:
Dear Samantha, we are so sorry to hear about this and apologize for any inconvenience this may have caused. Please contact Ann Marie at 616-229-0995 for further assistance. Thank you.
I would give 0 stars if I could. The Physicians and Plebotomists are phenomal. The office staff and office manager are completely incompetent. If you need them to contact your insurance or you need prior authorization for a long time medication, run the other way. After two months, multiple phone calls from myself and my pharmacy, we were given excuse after excuse why the paperwork was not handled, they were not sure Who in fact was handling it, and the reason for the issue. After speaking to my insurance, they said that onl... read more
Business response:
Mary Lynn, We are sorry to hear that we did not meet your expectations. We'd like to hear more details about your specific situation because this is not the experience we want our patients to have. Please give us a call at 219-200-4138 at your earliest convenience. We look forward to hearing from you.
Frequently asked questions about Midwest Express Clinic
How is Midwest Express Clinic rated?
Midwest Express Clinic has a 4.7 star rating with 3,996 reviews.
When is Midwest Express Clinic open?
Midwest Express Clinic is closed now. It will open at 8:00 a.m.