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Mountainside Fitness
- Gyms
- Queen Creek, AZ
About this business
Location details
21002 S Ellsworth Loop Rd, Queen Creek, AZ, 85142, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 4:30 a.m. to 11:00 p.m. | |
| Tue | 4:30 a.m. to 11:00 p.m. | |
| Wed | 4:30 a.m. to 11:00 p.m. | |
| Thu | 4:30 a.m. to 11:00 p.m. | |
| Fri | 4:30 a.m. to 9:00 p.m. | |
| Sat | 6:00 a.m. to 9:00 p.m. | |
| Sun | 6:00 a.m. to 9:00 p.m. |
Doing the right thing always! Joey Julian the assistant general manager correct the unacceptable treatment from the other branch ( Greenfield). Thank you!!
They already don't have enough stairmasters and every day there are an average of 2-3 machines that do not work and do not seem to ever get serviced. Very frustrating when they charge a premium fee. Some of their other locations are worth the subscription fee though.
I like the gym and some classes, the childcare is horrible I will not bring my son anymore, we have been members for over three years and it has always been an issue. The childcare staff is rude if my kid gets hurt it's ok but if my child hurts someone he is a bad kid . Not sure I will be keeping my membership there are too many other gyms around.
Instructors go hard at this location providing real workouts and fitness. Mostly their music played is current and fresh.
I signed up for the Queen Creek location and went for my second time today. I am a stay at home mom to a 22 month old & a 10 week old. I was VERY nervous to drop my kids off in a childcare setting. I had a fantastic experience today thanks to the kids club manager Kaylee! Every time I checked on him on the screens/cameras around the gym she had my toddler on her hip and was giving him extra attention he needed as he's getting used to the setting. When I went to check on him she told me about different activities she tried wi... read more
Before I mention my complaint: the gym itself is great, kids club is amazing and the employees are good too. However, I attempted to cancel my membership because I recently moved and I don't have a mountainside fitness close to me anymore. The sales guy explained to me that I was in a 6 month contract and would have to pay a 25% contract buyout. I explained that I had been a member for over a year so there was no way that I was in a 6 month contract still. He said that it was a revolving 6 months and automatically renewed ev... read more
I have been more than happy working out here. To start from they way Mr Hatten runs his gyms to the employees. The GM (Mr. Rice) at this specific Queen creek location has always been amazing. Keeps this gym clean and his employees are always happy which transfers to their amazing customer service. A huge shout out to Skylar with memberships. She is amazing and wish they would open a gym in Chicago. I will always be a fan of mountainside fitness because of these outstanding individuals. I would 10/10 recommend this gym to eve... read more
Business response:
Hi, Karl, Thank you very much for your rating! We are glad you had a pleasant experience. Thanks, Mountainside Fitness
Beware folks .... after two years being happy with this gym we are now feeling differently. After Covid we changed our membership from family to single person.... My husband attended the gym, I changed to a Barre class elsewhere because they only offered barre class at MS during business hours while I was working. So long story he went in to cancel his monthly membership because we are moving to Cleveland... no Mountainside fitness there only to find out the the shyster who changed his membership paperwork (on a computer no... read more
Predatory Business Practices. Avoid this Gym. They have cancellation policies in place which make it intentionally difficult and inconvenient to cancel for the sole purpose of extracting additional monies. I cancelled my membership in August 2020 via email and multiple phone calls, however they insisted that I come into the club during COVID pandemic and refused to stop billing until so. Then after I did ultimately come into the gym and sign cancellation policy, they continued to harass me for months, threatening to send me ... read more
Business response:
Hello Chase, Thanks for reaching out to us. We are disappointed to hear that you had a negative experience. If you would like to process a cancellation without visiting a club location you have the option to mail a notice via certified U.S. mail, return receipt requested, which should including your name, key tag number, and e-mail address for confirmation to: Mountainside Fitness 7135 E Camelback Rd. Ste. 235 Scottsdale, AZ 85251 Attn: Cancellations. Cancellations cannot be done over the phone, through email, over social me... read more
Frequently asked questions about Mountainside Fitness
How is Mountainside Fitness rated?
Mountainside Fitness has a 4.4 star rating with 713 reviews.
When is Mountainside Fitness open?
Mountainside Fitness is open now. It will close at 11:00 p.m.