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Mountainside Fitness
- Gyms
- Chandler, AZ
About this business
Location details
1920 S Alma School Rd, Chandler, AZ, 85248, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 4:30 a.m. to 11:00 p.m. | |
| Tue | 4:30 a.m. to 11:00 p.m. | |
| Wed | 4:30 a.m. to 11:00 p.m. | |
| Thu | 4:30 a.m. to 11:00 p.m. | |
| Fri | 4:30 a.m. to 9:00 p.m. | |
| Sat | 6:00 a.m. to 9:00 p.m. | |
| Sun | 6:00 a.m. to 9:00 p.m. |
This location is pretty huge and plenty of space to work out. Their equipment is really nice and they have a variety to choose from. The staff is friendly and always greets you.
Business response:
Jonathan, as a Member of Mountainside Fitness you do get access to 15 locations around the Valley so it is really nice to see from your reviews that you are utilizing multiple locations. Thanks for being a Member and choosing us as your place to workout.
Worst treatment by any gym, EVER. Without warning or any prior notice whatsoever, an "annual fee" was charged to debit card along with monthly dues causing big problems for me. Went in to speak with Assistant Manager named Derek. I was told that they have "new system and the kinks are still being worked out". I asked him for assistance with this issue and the only thing he would say is he would "try to make sure it didn't happen anymore". Derek acknowledged that notice should be given but ABSOLUTELY WOULD NOT compromise with... read more
Business response:
S.H, We understand your frustration and apologize for any miscommunication on our end as there are no kinks with our system. As with all members when they sign up, we review all points in the membership agreement and require initials plus a signature to assure that the member is aware of what they are signing. During the sign up process our team discloses every and all costs and fees. There were no hidden fees or anything else not disclosed after you signed the membership agreement. In reviewing your membership, we see... read more
Awesome gym, i'm in the area for work and i got the week pass. Large, clean gym with ample parking.
Business response:
Bill, thanks for choosing Mountainside Fitness as your place to workout while you were in the Phoenix area. We are really happy to hear about your experience. Hope to see you next time you are in town.
Many free weights, something I like. Friendly trainers, & customers. Many tools, do not need to wait on anyone.
Business response:
Mr. R, thanks for the review and appreciate the kind words. We do have over 10,000 lbs of weights for lifting and go up to 120 lbs in free weights, not to mention a variety of strength training equipment. We are glad to see you are making the most of your membership and enjoying your time at Mountainside Fitness!
I try to write a review only if I'm extremely satisfied or dissatisfied, so I can alert others. Unfortunately, my experience with mountainside fitness has been a sour one. They (Chandler/Ocotillo site) definitely have a shitty customer service, especially when it comes to refunds. This is probably my worst customer service experience anywhere in the world in a very long time. First, they charged my credit card for $122 for absolutely nothing, even though I had paid in cash for my wife's month-to-month membership. Note that, ... read more
Business response:
Jug, We understand your frustration. To note, your card was charged for first and last month's dues as that is collected at the time of registration. We do have a 30 day money back guarantee which is only valid if you are cancelling within 30 days of signing up. In order to qualify for a refund within the 30 days, our staff was correct that we have a policy that members needs to check in 7 times and attend the fitness consultation. Since your request was made outside of the 30 days, we unfortunately cannot provide the fu... read more
Been at this location for a week now and loving it! We've taken advantage of the free weights, machines and kids club so far. We initially got a 5 day free pass to try it out and talked with the membership expert at the end of our first workout. They have a promo for no initiation and 2 free months, of course we were going to jump on board! A couples membership with 2 kids month to month is about $100. Club is clean and bathrooms are nice. There are 2 tanning machines and massage area by the bathrooms. Basketball court and g... read more
Business response:
Jennifer, welcome to Mountainside Fitness. Thanks for taking the time to post a review. We are glad to see you enjoying the amenities and taking advantage of all Mountainside Fitness has to offer. If there is ever anything you need or have any concerns about our GM Caitlyn is always available.
This is a tremendous gym, with absolutely everything you need. Not to mention the incredible staff they have here. The front desk employees are constantly on top of their job and I never have to worry about the facility not having enough towels. With that being said, the towels are always so bright and white with a fresh scent to them. The employees over at members services are also incredible, my favorite has got to be Megan, hands down, great personality and has truly helped me achieve my goals within the gym. I would high... read more
Business response:
Austin, thank you for taking the time to review Mountainside, we appreciate your kind words and of course having you as a member. We are glad to hear you are making the most of your membership and taking advantage of all Mountainside Fitness has to offer. If there is anything we can do for you, please do not hesitate to speak with our GM.
This mountainside location is TERRIBLE! Stay far, far away. The Assistant GM Derek must be a relative or know someone in that gym to even have that as his title. I made a complaint about Morgan in childcare (who is also terrible) and Derek told me he couldn't relate since he was not a Mother and didn't have kids. I asked Morgan in childcare to not allow my toddler with autism to play Minecraft as it is not age appropriate for him and the last time he played minecraft in the childcare, he came out talking inappropriately. She... read more
Mountainside has several locations, I have been to a couple of them and I can say that this is the best one. The staff over there is really friendly, they go literally above and beyond. The management is very attentive to all of their customers. The gym itself is always very clean and the equipment is well maintained. Caitlyn the GM is exceptional. The sales people are always willing to help and they make any questions clear about my membership. Definitely the perfect combination of a modern gym environment with the old scho... read more
Business response:
Thanks for being a member Carlos! We really appreciate you taking the time to write a review. We are glad to hear you are enjoying your membership and that you are interacting with our team at Chandler, they are truly exceptional as you mentioned.
Frequently asked questions about Mountainside Fitness
How is Mountainside Fitness rated?
Mountainside Fitness has a 4.3 star rating with 543 reviews.
When is Mountainside Fitness open?
Mountainside Fitness is closed now. It will open at 4:30 a.m.