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Mountainside Fitness

4.3

About this business

Location details

1920 S Alma School Rd, Chandler, AZ, 85248, United States

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WeekdayScheduleStatus
Mon4:30 a.m. to 11:00 p.m.
Tue4:30 a.m. to 11:00 p.m.
Wed4:30 a.m. to 11:00 p.m.
Thu4:30 a.m. to 11:00 p.m.
Fri4:30 a.m. to 9:00 p.m.
Sat6:00 a.m. to 9:00 p.m.
Sun6:00 a.m. to 9:00 p.m.
4.3586 reviews
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John C.'s profile image
John C. 
rating
5 years ago

The gym itself is fine, but management/billing/admin just seems disorganized all the time. I had a couple trainers quit, they continued to bill me even though they didn't have a trainer for me. Then they told me they would credit my account. Continued to bill me. You call over there and it's always "we will have someone call you back". The fact I am writing a negative review on yelp in the hopes that this will actually get someone to reach out is crazy. Yes you can contact me for more details. You can check with the chandler... read more

Business response:

Hi John - I apologize for the miscommunication. Can we reach out to you personally to get more details? I want to make sure we solve this for you. Thanks! 

Mark E.'s profile image
Mark E. 
rating
5 years ago

Wow! Just got billed $63.50 from mountainside fitness for a gym I have not used in 6 months and was not planning on using. I put it on a temporary hold that cost $5/month or every other month way before COVID hit. I went in and spoke to Asst general manager Xao Santa Ana and he denied the refund when I told him I signed up for EOS and did not plan on using the gym. Pretty crappy business practices and internal business processes if you ask me. Good Luck if you planning on using them. Especially when there is a gym on e... read more

Jenn A.'s profile image
Jenn A. 
rating
5 years ago

Rebecca and staff are doing the best they can to accommodate everyone right now and it's greatly appreciated! The gym is meticulous (as it always is and was prior to COVID) so rest assured you have a better chance of catching something at the grocery store. Glad they're open and providing outlet for health and immunity. 

Business response:

Jenn - Thank you for taking time to share your experience with us. 

Paula S.'s profile image
Paula S. 
rating
5 years ago

My son went to MSF Chandler after high school and for additional training prior to basic training in the Army. Mountainside was great to me opening his gym membership and zero issues when I cancelled as he headed to MEPS. Great experience, great company and Thank you! 

Business response:

Thank you for sharing your experience with us, Paula. 

Ev R.'s profile image
Ev R. 
rating
5 years ago

So disappointed in Mountainside Fitness for not sending a text or email blast to all members that the gym had closed today. They frequently send texts regarding specials but nothing today. I love this gym and my trainer, Jill. Today the fitness manager or CEO has disappointed all members! 

Business response:

Hi. We did send an email to all members Thursday evening from Founder, Tom Hatten. Did you check your junk or spam folder? 

Erick S.'s profile image
Erick S. 
rating
5 years ago

Decent gym, quite expensive compared to other gyms, no cheaper options. Never got that free amazon card either. 

Business response:

Erick - Thank you for taking time to leave us a review. Are you open to having someone from our team reach out to you separately? If so, let me know. Thank you! 

Daniela H.'s profile image
Daniela H. 
rating
5 years ago

If I could give this gym no stars I could. I go to the Val vista location but I moved closer to this one on Alma school so I decided to try it out for the first time. For One the front desk staff is not friendly they were chatting with some other person and weren't paying attention to me. Finally they saw me, didn't greet me just grabbed my keys to scan it while still talking to the same person. You walk in and the gym looks super outdated machines are old and ugly and it smells so bad! And it's dirty on top of that. The sta... read more

Business response:

Hi Daniela, thank you for taking the time to share your experience. We always strive for excellence and are disappointed to hear we have missed the mark when it comes to your experience with us. We want to do anything we can to make it right for you. Please reach out to our team at marketing@mountainsidefitness.com so we may arrange a time for us to connect. Our team is focused on turning your experience around and would appreciate the opportunity to do so. We look forward to speaking with you soon. 

Paul M.'s profile image
Paul M. 
rating
6 years ago

Back after a 15 month hiatus to LA Fitness. This location has changed. Apparently they renovated a few months after I left. They reduced the basketball court and created a CrossFit area. I don't use that but it looks nice. No new equipment. Just rearranged a bit. And they kept a machine that is becoming very rare. A standing deltoid raise. This gym doesn't have the chain feel, it feels like a neighborhood gym. And for the most part it's clean. 

Business response:

Paul, We would appreciate a chance to improve your experience with us. Are you open to having someone from our team reach out to you separately? If so, let me know. Thank you! 

Peter B.'s profile image
Peter B. 
rating
6 years ago

I joined over here a couple months ago and I'm really liking it so far! This plac has everything I need and they have towels! :) they even have tanning and a sauna and steam room which is cool. I like all the slam balls and polymetric type of stuff they have too. I'd I had to say anything, the wiFi could be better and I wish the spin bikes had some sort of digital screen to see Rpms. But otherwise a really solid all around gym. And they even let u charge snacks or smoothies to yer account which I've always thought a gym shou... read more

Business response:

Thanks for the awesome review, Peter! We work hard to meet our member's expectations, and we're happy to hear we met yours. See you soon! 

Frequently asked questions about Mountainside Fitness

How is Mountainside Fitness rated?

Mountainside Fitness has a 4.3 star rating with 586 reviews. 

When is Mountainside Fitness open?

Mountainside Fitness is open now. It will close at 11:00 p.m.