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Mountainside Fitness
- Gyms
- Chandler, AZ
About this business
Location details
1920 S Alma School Rd, Chandler, AZ, 85248, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 4:30 a.m. to 11:00 p.m. | |
| Tue | 4:30 a.m. to 11:00 p.m. | |
| Wed | 4:30 a.m. to 11:00 p.m. | |
| Thu | 4:30 a.m. to 11:00 p.m. | |
| Fri | 4:30 a.m. to 9:00 p.m. | |
| Sat | 6:00 a.m. to 9:00 p.m. | |
| Sun | 6:00 a.m. to 9:00 p.m. |
I go to a different mountainside, this isn't my "home" gym, but I do make it here a couple of times a month before going into work. I will agree with several of the previously reviews about staff being rude and feeling like an inconvenience. Just yesterday I walked in, both male and female at the front desk didn't bat an eye and instead of the male reaching the scanner to scan me in, he stood there holding it and I had to lean in over the counter. Not that huge of a deal, but definitely makes you roll your eyes and puts a so... read more
Business response:
Jenny, thank you for your feedback. We appreciate our members and we will do a better job of making sure our staff communicates our appreciation with positivity and energy!
I LOVE MOUNTAINSIDE! I've been a member for about 1.5 years. The staff is awesome. It's in a great location. It's the perfect size. I specifically go to Mountainside's because they have one specific machine that a LOT of other gyms don't have, it's a Rogue brand. I see a lot of reviews that the gym is too small. I personally like smaller gyms so if you don't like smaller gyms, then go elsewhere maybe? The basketball court is usually busy when I go, which I think is great. When it's not busy I'll use the court to workout too.... read more
Business response:
We value our members and appreciate you taking the time to write this!
I attend classes at the Pavilion, Shea and Desert Ridge. I love the Zumba classes, the instructors are Great!!!. I find the gyms are always clean and staff very accommodating and polite. The environment is friendly and professional. The amount of classes offered is amazing. I really enjoy and appreciate Mountainside Fitness.
Business response:
Thank your for your kind comments. We appreciate our members!
Like the gym equipment and location, the basketball court is full sized. However, of all the locations I visit, this gym with the exception of one gentlemen has the worst customer service ever. I have had several times when checking in, where I had to wait for the young lady in the front to finish a conversation with either another member of co-worker. Then they act bothered to see you waiting, and check you in without acknowledgement. For the price I pay at this gym, I could go to any other gym, I foresee a cancellation as ... read more
Business response:
Mel, it appears you have changed your review as well as the location you were reviewing. We would love the opportunity to speak with you and understand your concerns better, please email us at marketing@mountainsidefitness.com with your contact information and someone will reach out to you, or you can also send us a direct message on Yelp. Thanks.
If you like being ignored by staff and treated like you are bothering every member of the team just by asking a question. I had a complaint once and called asked for a manager to call me and they didn't. I still have the membership for now. But this gym is seriously crowded most of the time. I wanted to buy a water one time and usually they ask you which one this kid grabbed the water handed it to me billed my account and walked away. I was so annoyed but I just tried to do my workout because at this point this is the servic... read more
Business response:
Ashey, we are very sorry to hear about your experience and can understand your frustration. Our GM, Brad, would love the opportunity to speak with you. You can contact him at the club at 480.732.9777. Or you can also write to us with your best contact number - marketing@mountainsidefitness.com. Thank you.
READ THE FINE PRINT BEFORE SIGNING UP. I paid this gym hundreds of dollars over the last 8 months to lift a few times a week. They have annual membership fees that aren't explained on the front end. I decided to cancel, because I'm allowed to do whatever I want and they told me I HAVE to come in-person in order to cancel my membership. They say this is to protect ME from FRAUD. Aka they want to convince me to keep me membership and need one more shot to sell me. Also, because I'm out of state, they required PROOF of my perso... read more
Business response:
Sam, we would love the opportunity to speak with you regarding the situation. Please contact our GM, Brad Cooke, at 480.732.9777. We are confident once you speak with Brad and he is able to review your account that we can find a resolution. You are also welcome to send us your contact info and Brad can call you, our email is marketing@mountainsidefitness.com
16 years of amazing service! The Ocotillo Club has the most amazing people ever. Have to give a shoutout to Meagan who has just been so incredible helping me through the pretty major issues (mostly medical holds etc). Always with a smile, always takes care of the member. Thank You Mountainside Fitness. Thank You Meagan for all you do!!
Business response:
Adam, we truly appreciate you as a Member! Thanks so much for the review.
Bets gym in the state! I am so happy that they are opening more locations! They are clean! Great machines and it's not too crowded! They are amazing! Come and sweat! And get snatched for 2018 summer
Business response:
Stephanie - we are the best gym in the state as we have the best Members! Thanks for the review and for being one of our amazing Members. We know you have a choice and we truly appreciate you choosing us as your place to workout.
The Chandler location of Mountainside Fitness is a nice fit for the surrounding neighborhoods. My husband and I have been members since 2014 and I'm happy to say that we enjoy it here. The staff consists of a nice bunch of younger-than-us men and women who are all really pleasant and professional. From the front desk to the trainers, the employees are attentive and respectful. An added bonus is that much of the older equipment has recently been replaced with some really great quality equipment. Both the morning crowd and the... read more
Business response:
Joni We appreciate you taking the time to review our Chandler location and for making note of our upgrades to the club. We are really glad to hear you and your husband are enjoying your membership at Mountainside Fitness. Thanks for being valued Members and please let us know if there is ever anything we can do for you.
Frequently asked questions about Mountainside Fitness
How is Mountainside Fitness rated?
Mountainside Fitness has a 4.3 star rating with 543 reviews.
When is Mountainside Fitness open?
Mountainside Fitness is closed now. It will open at 4:30 a.m.