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Mountainside Fitness
- Gyms
- Phoenix, AZ
About this business
Location details
4355 E Irma Ln, Phoenix, AZ, 85050, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 4:30 a.m. to 11:00 p.m. | |
| Tue | 4:30 a.m. to 11:00 p.m. | |
| Wed | 4:30 a.m. to 11:00 p.m. | |
| Thu | 4:30 a.m. to 11:00 p.m. | |
| Fri | 4:30 a.m. to 9:00 p.m. | |
| Sat | 6:00 a.m. to 9:00 p.m. | |
| Sun | 6:00 a.m. to 9:00 p.m. |
I had a very disappointing experience at Mountain Side Fitness. I arrived for a class I had booked, only to find that someone else had taken my spot. I went to the front desk expecting the staff to help resolve the situation, but instead I was told that I needed to stand by the door of each class and check whether there was an available spot because the front desk could not do anything. That is not a reasonable solution for someone who has already booked a class. The gym should have a clear process for situations where some... read more
There is so much I wish they did different at desert ridge mountainside fitness. For starters, clean the changing table cover it's pretty gross. Staff are either understaffed or under-qualified if there are frequent "incidents" but no one actually SAW what happened. If there's a bball court- a game area- an infants area- a tv room- a main room- AND a bounce house room- there should be enough people staffed to cover EACH area ESPECIALLY during busier times. I've lost my trust in this gym's staff.
While it gets the job done on a basic level, there are things I don't understand about this place. Been a member for about 6 months now. Towels in the locker room never smell good. They stink! I just want to bring them some TIDE. Disgusting! The shower heads are mostly broken in every stall, and have been since I joined. The benches in the shower are about to fall apart. Don't even think about sitting on them. Equipment on the floor sits broken for weeks. Clients sit on their phones at the equipment and nothing is ... read more
Horrible customer service from the manager at the front desk tonight 1/13 at 2030. On 1/12 I signed up for a 5 day free pass and used the pass at a different mountainside location. I had no issues and enjoyed my workout. I decided to try a location closer to my apartment tonight with my partner. Upon entering, the staff did not greet us and the front desk work sneered at me when she saw I had a 5 day pass not a membership, rude. Then, the manager on duty came over. The employee at the desk made me fill out paperwork for no ... read more
I signed up for the 5 day free trial and was contacted by a staff member. They invited me to come activate the pass, work out and then discuss options. I sat and waited in the lobby while the representative ignored me and gossiped with a co-worker about another staff member. Finally I was told I needed to pay for a day pass because I was in somewhat of a hurry. Very weird experience and waste of my time.
I received my 5-day pass because I live out of state and am visiting a friend because I plan to move close by next month, so I thought I would check it out.. I got the 5-day pass no problem, got to the gym was greeted by staff who took my *out of state* id to get signed in, had no problems so I went about my workout. After I was headed out, I was told that before I leave I needed to talk to one of the other front desk workers to get my pass, which I had already received so I was a little confused. As soon as I walked over to... read more
My experience started nicely, with the front staff being kind and attentive. Bailee was also very personable and gave me a tour, but unfortunately my experience went poorly from there. While there were plenty of great machines, the plate loaded machines had their weights scattered all around, forcing me to search through other machines for the weights I wanted. That should be an easy fix for staff though. Honestly, not a big deal as long as it gets improved. After my workout I went to the sales rep, Tatum, and she asked ... read more
Front desk - No issue, always greeting you politely as you walk in- I've been coming here since 2017 before I became a MOM. but M-KIDS (CHILDCARE) and their Staff needs training. 20 minutes into my cardio workout, they Text me For parent snuggles and interrupted my workout. When I got there, (NOTHING was going on) WEIRD - WHY DID THEY INTERRUPT my workout? The girl then said she has to write my son a first warning for making another kid upset & my son has to be sent home for the day "she said" oh where gonna hav... read more
Front desk - No issue, always greeting you politely as you walk in- I've been coming here since 2017 before I became a MOM. but M-KIDS (CHILDCARE) and their Staff needs training. 20 minutes into my cardio workout, they Text me For parent snuggles and interrupted my workout. When I got there, (NOTHING was going on) WEIRD - WHY DID THEY INTERRUPT my workout? The girl then said she has to write my son a first warning for making another kid upset & my son has to be sent home for the day "she said" oh where gonna hav... read more
Frequently asked questions about Mountainside Fitness
How is Mountainside Fitness rated?
Mountainside Fitness has a 4.5 star rating with 736 reviews.
When is Mountainside Fitness open?
Mountainside Fitness is open now. It will close at 9:00 p.m.