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Muirwood
- Apartments
- Farmington Hills, MI
About this business
Location details
35055 Muirwood Dr, Farmington Hills, MI, 48335, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 6:00 p.m. | |
| Sun | 12:00 p.m. to 5:00 p.m. |
Verified Renter When I first moved in, May 2021, I loved my apartment. Once the service problem started and the time it takes to resolve the problem, I began to change my mind about having moved into Muirwood Apartments. No one should have to request service for the same thing as many times as I have. This is the main problem. However, there are others. The windows are awful. During one of our storms, water came into my apartment from the windows. The screens on the windows are ill fitting, therefore leaving gaps so bugs can... read more
Business response:
Though we're sorry to hear that your experience has fallen short of your expectations, we appreciate you sharing your thoughts with us. The upkeep of our homes and the satisfaction of our residents are top priorities for our team and we do our best to resolve any concerns that arise. We would be happy to speak with you further about your situation in order to offer as much assistance as possible and we encourage you to contact our office directly at your convenience.
Verified Renter Maintenance is worst. The requests are left open for few weeks then closes without even resolving the issue. No point having the maintenance request . If you have issue in your apartment,just deal yourself . Maintenance is just going to ignore you
Business response:
We're sorry to hear that maintenance has been a source of frustration for you. We do our best to resolve maintenance requests as promptly and thoroughly as possible. Please reach out to our team here in the office and we'll be happy to look into any requests you've made and answer any questions that you may have. We look forward to assisting you.
Verified Renter The worst maintenance and response to the issues. My apartment roof started leaking, I reported 5times they simply closes the ticket with out responding to the issue. The leasing manager is so rude when I went and spoke to her about the issue. It takes months to complete maintenance request.
Business response:
Hi there. We're very sorry to hear that you've encountered this issue. The upkeep of our homes and the satisfaction of our residents are top priorities for our team and we regret that this has not been more clearly reflected. We would appreciate the opportunity to speak with you further about your situation in order to offer you as much assistance as possible. Please reach out to us here in the office at your convenience. Thank you.
Verified Renter I would love to have had a better experience than what I have had so far. I love the community, I love the layout of my apartment, and I feel comfortable here. However, the service issues must be handled in a more prompt way.
Business response:
Hi there. While we are thrilled to hear you love the community overall, we're disappointed you feel you cannot say the same about your experience with our maintenance service. Please reach out to us here in the office so that we can learn more about any issues you've encountered. We would be grateful for the opportunity to better understand how we can improve. Thank you.
Verified Renter Maintenance is very bad . Never ever expect to have any maintenance issue resolved with one work order and few days . To get anything fixed you need to email 10-15 mins. Call the office but it is not going to help , they dont accept call or just say they dont know when it will be fixed . Keep submitting the request . After 3 months , they will start thinking about the issue . Forget about fixing the issue .
Business response:
We hear your frustrations regarding your experiences with our maintenance service. Please come by the office or reach out to us again at your next convenience. We'd greatly appreciate the opportunity to discuss how we can help you get these issues resolved, as well as improve your experience here overall. Thank you and we hope to speak with you again soon.
Maintenance is a Joke here. I have a maintenance request pending from over a month . Everytime you ask about it , they say they will get back to you by end of the day . I think they can just place a board and write “All maintenance issues will be taken care by end of the day” and keep that infront of the leasing office and management can save money instead of hiring staff . God bless residents, waiting for that day to come. Surprised to see 5 stars here. I can challenge if the maintenance records are pulled out you can find ... read more
Business response:
Hello. Providing our residents with the friendly and attentive service they deserve is highly important to us, so we're sorry to hear you do not feel this has been the case with you. We want you to enjoy more of a five-star experience, so please reach out to us at your next convenience. We look forward to working with you. Thank you.
Verified Renter Not well kept. Service not what it used to be. Do your research.
Business response:
Hello there. We would greatly appreciate getting to speak with you so that we can learn more about your experience and discuss how we can improve our service and address any problem areas you've noticed around the community. Please contact us directly here in the office when you can. Thank you.
Verified Renter Absolutely horrible. Worst, most disrespectful, disappointing, most unaccommodating, unprofessional, experience in my whole life. From the time I made an appointment to see a place, to move in day, to now almost 6 months later. I hate it here and would never recommend, Im telling people to stay away. Thank you.
Business response:
We are sincerely disappointed to hear you've been unhappy with your experience. Please reach out to us here in the office when you can. Our team would like to learn more and help address any problem areas you've experienced around the community. Your satisfaction is highly important to us, so we hope to speak with you soon.
Verified Renter Service and living standards sharply degraded. Rude management, changed rules quite frequently. No market competitiveness or fairness.
Business response:
Hello. We are sincerely sorry to hear you feel this way about the service you've received from our team. We're dedicated to providing high-quality living experiences, so please contact us directly at your next convenience. Our team would like to work with you to help improve your experience as best we can. Thank you.
Frequently asked questions about Muirwood
How is Muirwood rated?
Muirwood has a 2.8 star rating with 1,244 reviews.
When is Muirwood open?
Muirwood is closed now. It will open tomorrow at 9:00 a.m.