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Muirwood
- Apartments
- Farmington Hills, MI
About this business
Location details
35055 Muirwood Dr, Farmington Hills, MI, 48335, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 6:00 p.m. | |
| Sun | 12:00 p.m. to 5:00 p.m. |
Verified Renter Staying here for 5 years. Maintenance is very very poor. requests are taken consideration only after 2 months. No proper responses from leasing office or from work order rechnicians
Business response:
Hi there, We are sorry to hear of your poor experience with our maintenance service, and we apologize for not meeting your expectations in terms of communication about maintenance issues. We hear your frustrations and encourage you to please contact us here in the office when you can. Your comfort and peace of mind are important to us, so we look forward to speaking with you and helping you get any outstanding issues resolved soon. Thank you.
Verified Renter Avoid Muirwood apartments at all costs. I have lived in the Farmington Hills area and have moved 5 apartments in the last 5 years. This is the worst experience I have had with any management, apartment and maintenance.
Business response:
Thanks for taking the time to share this feedback for our community. Your comments are very concerning to us, and we apologize for the issues you've experienced with management and maintenance, and we would appreciate the opportunity to speak with you further. Would you please contact our team so we can learn more about what went wrong here?
Verified Renter The worst move in experience ever. Apartment is old and needs serious upgrade. Bathroom was so dirty with mold/rust during move in. Nobody got in touch to fix. Not worth the high rent charged along with almost $1500 of security deposit. I seriously regret my decision.
Business response:
We’re so sorry to hear of the level of cleanliness during your move-in that you’ve reported here. We're also sorry to hear you feel your apartment was not equipped with suitable upgrades upon move-in. We hold ourselves to a higher standard and would like to do what we can to address these issues. Would you please contact us so that we can begin to look into this matter further? Thank you!
Verified Renter Don't ever move here. Rent is expensive and if you ever have a maintenance emergency you will have to wait over 3 hours for help which is hilariously bad.
Business response:
We’re saddened to hear that you don’t find the value of our offerings worth the cost paid. We work hard to provide our community with the best possible experience, but it seems we’ve missed the mark here. Would you please contact us so that we can learn more about what we can do to improve? Thank you for your feedback.
Verified Renter I do not recommend Muirwood Apartments as a place of residency. My experience here has been far from a luxury community experience. The apartment I live in is old, my furnace makes load clicking sounds through the night that I've been told cannot be fixed. Our main door is always broken and currently the glass is shattered and no one has been over to fix the boarded entry window. The front office never answers and neither does maintenance. As a resident you do not have the convenience of calling the leasing o... read more
Business response:
Hi there, Thank you for taking the time to let us know about your experience. We're very sorry to hear about your dissatisfaction with our staff and maintenance service. The details that you mentioned are an important part of providing the excellent environment that we promise and that you deserve. Our team would like to talk to you more about this so that we can better understand how to improve moving forward. Thank you!
Verified Renter Do Not lease apartments in any Muirwood complex. Management and maintenance is worst . No one cares what is happening in the unit. If you question them after multiple work orders ,you are screwed then. They are going to charge you all the unrealistic fees for nothing .
Business response:
Hi there, We are sorry to hear of your poor experience with our management and maintenance service. We hear your frustrations and encourage you to please contact us here in the office when you can. Your comfort and peace of mind are important to us, so we look forward to speaking with you and helping you get this resolved soon. Thank you.
DO NOT SIGN A LEASE HERE I recently signed a lease at Muirwood. A few weeks later I was told that the apartment was not going to be ready in time so they basically told me I had no choice but to resign a lease for another apartment that is $30 more a month. Now, four days before I’m supposed to be moving in, I am told that, despite paying for the whole day, I cannot move in until 4PM. The only response I’m being given, by the very rude leasing manager, is that it is their policy. So I am paying for the whole day but can’t mo... read more
Business response:
Hi there, We understand your disappointment and we appreciate your feedback. It’s important to us that our tenants are more than happy and we'd like the opportunity to resolve this issue immediately. If your concerns have not been properly addressed, please contact our team so that we can discuss this in detail. Thank you.
Verified Renter There are some redeeming factors to Muirwood, mainly the location. We love Farmington Hills and love this central location. We have also enjoyed some of the amenities of the apartments, including the pool, many grassy areas, and the washer/dryer in the unit. However, there are many other things that can (and should) be improved. These include: better communication regarding work that will be done in the complex; better and clearer communication from the leasing, business, and maintenance offices with timely r... read more
Business response:
We appreciate this feedback. While we are glad to hear that you've enjoyed our amenities and community offerings, we’re sorry to see that you have some concerns which have hindered full enjoyment of your home here. We pride ourselves on providing quality customer service, clear communication and top notch homes, so its we're sad to see we missed the mark a bit. We truly want each of our residents to enjoy their homes to the fullest and would appreciate the opportunity to speak with you further about your concerns. Please giv... read more
Verified Renter I appreciate that the staff does it's best to help all residents with noise issues and other complaints. They did an excellent job during covid and I Bragg to people our community has had such low covid cases. I love the safety here and the friendly neighbors. I hope indoor lap pool opens soon. And all wildlife let me hang out with them. I have deer squirrels bunnies ducks and geese visiting my building regularly and let me sit with them.
Business response:
Thank you for taking the time to share your thoughts with us. It's gratifying to know that you've taken note of our team's efforts and that we've been able to help you feel at ease during a difficult time. It's also wonderful to hear you enjoy the community's peaceful atmosphere and scenic grounds. If there is anything that we can help you with to make your experience even more enjoyable overall, please let us know.
Frequently asked questions about Muirwood
How is Muirwood rated?
Muirwood has a 2.8 star rating with 1,244 reviews.
When is Muirwood open?
Muirwood is closed now. It will open tomorrow at 9:00 a.m.