This profile has been claimed by the business owner or representative.
Mustang Creek Estates of Frisco
- Assisted Living Facilities
- Frisco, TX
About this business
Location details
1200 West Main Street, Frisco, TX, 75033, United States
Get directions
They have done fantastic. I think they should have a ten out of five! We love them, and couldn't be happier. We have been overwhelmed with the amount of stuff they have going on. He is really happy there. We looked at other places, but this was pretty much our first choice.
Business response:
THANK YOU for this wonderful review! Mustang Creek Estates appreciates you sharing your experience with others.
We toured here and it went very well. When I was there I just felt a peace of mind that I haven't felt anywhere else. It's very homey, and very nice. I just loved it. The people there are extremely friendly. It's a very comfortable place.
Business response:
Thank you so much for your review and sharing your experience when visiting Mustang Creek Estates in Frisco. We work very hard to provide quality care in a residential setting at an affordable price and truly appreciate your feedback.
Great facility overall and very clean. The activities available for residents do not seem to be widely promoted, which is unfortunate. There also appears to be a high amount of staff turnover. Most staff members I’ve encountered have been amazing and caring, though I did witness one employee making fun of residents, which was disappointing. Communication could also be clearer regarding how often residents receive assistance with showering and laundry services.
Business response:
Thank you for your feedback and for recognizing the cleanliness of our community and the caring nature of our team members. Our Activity Director works hard to promote activities and follow our monthly activity calendar. Additionally, the activity calendar is posted in all of the houses and is also personally handed to each resident. Our residents are also encouraged to take part in all activities, in any house they are being hosted in, with the help of our care staff and activity team. We also strive to be transparent throu... read more
Overall experience was poor at best. The quality of care and the admin side is poor...way too much turnover in staff. Food service was sketchy and wasn't provided on a regular basis. Too much is asked of the staff members who show for work. I would not recommend to others. Way too expensive for this experience.
Business response:
We take feedback seriously, but your characterization does not accurately reflect the standards we uphold or the experience of the vast majority of our residents and families. We are proud to say we have maintained required staffing levels and continue to invest heavily in recruitment, retention, and training. Suggesting that care quality is compromised due to turnover is simply not supported by our outcomes, compliance records, or family satisfaction data. We also strongly disagree with the claim that our staff is overburde... read more
From the directors to the staff they have major problems. It all starts at the top. I felt like they were more interested in the bottom dollar than in the people themselves. They have no activities. Most of the residents stay in their rooms all day long. They can't ever get enough staff to give proper care. My mother would lay in her own excrement for hours before I could get someone to help her. The food was horrible because the staff didn't know how to cook. The rooms were kind of small but not bad.
Business response:
Julie - thank you for sharing your feedback. We take concerns like these very seriously, especially when they relate to the care, dignity, and well-being of our residents. We want to be clear that the level of care described in your review does not reflect the standards we uphold or the expectations we have for our team. Our community is fully staffed, and our caregivers are trained to provide attentive, respectful, and timely assistance to every resident. Situations involving unmet care needs are taken extremely seriously a... read more
Although my sister and I highly recommend that facility be removed from your list until a formal investigation of some kind can be done to ensure the residents are being properly cared for and everyone on staff is trained. They could improve on everything.
Business response:
Thank you for sharing your concerns. The safety, dignity, and well-being of our residents are our highest priorities. All of our team members complete comprehensive training upon hire and participate in ongoing monthly training to ensure they are equipped to provide quality care and support to all of our residents. Our community is also regularly audited as part of the state re-licensure process, and we consistently receive strong, positive results during these reviews. We remain committed to maintaining the highest standard... read more
They sent there nurse 40+ miles to my house to do the evaluation. I will move closer in a few months. They handled the recent iced situation pretty well I thought.
Business response:
Your positive feedback means so much. We appreciate your acknowledgement of our campus during the ice situation and look forward to serving you closer to home. Thank you for sharing your experience!
The lack of activities was real! The food was atrocious. The girls they hire are not trained to do the jobs they require of them - thus the food. I saw many of the meals as well as visits with the residents. [name removed] who I had the most contact with from the beginning, was wonderful. I only wish the facility (which had promise), had lived up to my hopes.
Business response:
Thank you for sharing your review. We understand how important both engaging activities and nutritious, well-prepared meals are for our residents' overall well-being and quality of life. Our activity team works hard to continue offering programs and events for our residents. When it comes to the meals at Mustang Creek, we have fresh, high-quality ingredients delivered weekly to ensure our residents enjoy three nutritious home-cooked meals each day. We recognize that proper training is essential for our team members to effect... read more
The staff was very nice and I truly believe they cared a great deal for my mom however mom was on a no salt diet and I don’t think they were equipped to follow that type of diet. During her short stay there they were having staffing issues so there was no activity director as well as no TV in the living areas for most of her stay. If they take care of a few things I believe they could be a great option in the Frisco area
Business response:
Thank you for your feedback and for recognizing the care our team provided to your mom. Our staff is able to adjust individual meal servings to help accommodate dietary needs. We also have a dedicated Activity Director and assistant who follow a full activity program, and our Maintenance Technician addresses issues like TV concerns as quickly as possible. We appreciate your input, thank you again.
Frequently asked questions about Mustang Creek Estates of Frisco
How is Mustang Creek Estates of Frisco rated?
Mustang Creek Estates of Frisco has a 3.9 star rating with 249 reviews.
When is Mustang Creek Estates of Frisco open?
Mustang Creek Estates of Frisco is open now. It is open 24/7.